Reviews of Leonardo Hotel Berlin Mitte This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Bertolt Brecht Platz 4, Mitte, 10117 Berlin, Germany
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSpacious room,very comfortable bed,polite and friendly staff :) close to restaurant and bars,will return soon!
No faults
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe room was clean and refreshed every day
The restaurant breakfast was very poor and offered no meals outside of breakfast
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLarge breakfast room with ample options; very comfortable room with large bed; good central location within walking distance to Museum Island, Reichstag, Berlin Wall Memorial, main train station. Leonardo is one of the better chains.
Long waits for the lifts at times, but that was because we were there in high season and there were multiple tour groups, including a large school group from Canada, there at the time.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation was perfect. Great selection of restaurants and bars close by.
Everything was great.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewVery central
The matts could do with an update but otherwise perfect
Dear Rebecca, Thank you for sharing your feedback. We're glad to know that you found our location to be ideal. We appreciate your note about the mats, as we constantly strive to improve our guest's experience. We hope to welcome you back soon at Leonardo Berlin Mitte for an even more enjoyable stay. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Rebecca, Thank you for sharing your feedback. We're glad to know that you found our location to be ideal. We appreciate your note about the mats, as we constantly strive to improve our guest's experience. We hope to welcome you back s… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent and the concierge was extremely knowledgeable about the city and gave us some great suggestions on where to eat.
The lifts seemed to be out of order a lot of the time, but did come back to life fairly quickly except one which was permanently showing an out of order sign
Dear Dave, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location excellent and our concierge service helpful. However, we regret to learn about the inconvenience you faced with our lifts. We truly appreciate your feedback and hope to have another opportunity to serve you better in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Dave, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location excellent and our concierge service helpful. However, we regret to learn about the inconvenience you faced with … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThis hotel boasts an unbeatable location in the heart of Mitte, just a few minutes' walk from the train station. The staff were exceptional—friendly, English-speaking, and incredibly patient. When I managed to lose my room key just minutes after check-in, they quickly provided a replacement without any fuss or attitude. The room was spotlessly clean, and the overall experience was very pleasant. For anyone wanting to stay in central Berlin with excellent transport connections and reliable service, I'd highly recommend this place
Dear Maria Eugenia, Thank you for sharing your positive experience at Leonardo Berlin Mitte. We're delighted to hear that you found our location convenient and our staff exceptional. Your recommendation is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Maria Eugenia, Thank you for sharing your positive experience at Leonardo Berlin Mitte. We're delighted to hear that you found our location convenient and our staff exceptional. Your recommendation is greatly appreciated and we look f… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWell located hotel close to a train station and with plenty of restaurants around. It was very clean with super comfortable bed.
Toilet was placed too high.
Dear Claudia Elena, Thank you for taking the time to share your experience. We are pleased to know that you appreciated our hotel's location, cleanliness, and the comfort of our beds. We have taken note of your comment regarding the toilet and appreciate your feedback as it helps us improve. We hope to have the opportunity to welcome you back to Leonardo Berlin Mitte in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Claudia Elena, Thank you for taking the time to share your experience. We are pleased to know that you appreciated our hotel's location, cleanliness, and the comfort of our beds. We have taken note of your comment regarding the toilet… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff
Dear Liudmila, Thank you for your review. We're glad to hear that you found our staff friendly. Your feedback is much appreciated and we look forward to welcoming you back to Leonardo Berlin Mitte. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Liudmila, Thank you for your review. We're glad to hear that you found our staff friendly. Your feedback is much appreciated and we look forward to welcoming you back to Leonardo Berlin Mitte. Kind regards, Katrin Kraske, Guest Relat… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation is good.
The WiFi is weak, can’t browse nor send anything from my room. But the WiFi at lobby was strong.
Dear Ella, Thank you for taking the time to share your experience. We are glad to know that you found our location convenient. However, we regret to hear about the inconvenience you faced with the WiFi in your room. We appreciate your feedback and we encourage our guests to contact the front desk for any assistance, including connectivity issues. We hope to have the opportunity to welcome you back for an enhanced experience. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Ella, Thank you for taking the time to share your experience. We are glad to know that you found our location convenient. However, we regret to hear about the inconvenience you faced with the WiFi in your room. We appreciate your feed… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation handy for main sights and transport links
Rooms a little tired and small, but clean and perfectly serviceable
Dear Callander, Thank you for taking the time to share your experience at Leonardo Berlin Mitte. We are pleased to read that you found our location convenient for sightseeing and transport. We appreciate your feedback regarding the room size and condition. We assure you, we have a variety of room categories to cater to different preferences and we would be glad to assist you in choosing a more suitable option during your next visit. We hope to welcome you back in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Callander, Thank you for taking the time to share your experience at Leonardo Berlin Mitte. We are pleased to read that you found our location convenient for sightseeing and transport. We appreciate your feedback regarding the room siz… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was great, right in the centre of the city and also close to a train station. Staff were very kind and helpful. Room was nice and clean, comfortable bed. The room came with a kettle and refrigerator. The bathroom was clean.
There were a lot of banging sounds like a door being slammed open and shut, which was sometimes disturbing.
Dear Nicole, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our central location, our staff's helpfulness, and the cleanliness of our facilities. We apologize for the inconvenience caused by the noise. We encourage our guests to inform the reception if they experience any disturbances so we can take appropriate steps to ensure a more comfortable stay. We hope to welcome you back to the Leonardo Berlin Mitte in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Nicole, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our central location, our staff's helpfulness, and the cleanliness of our facilities. We apologize for the inconvenience… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean, good location. Didn’t come into contact with staff very much, but then we didn’t need to as it was all good.
Dear Caroline, Thank you for sharing your positive experience at Leonardo Berlin Mitte. We are pleased to hear that you found our hotel clean and well-located. We're glad that we could provide a smooth stay for you without any need for assistance. We look forward to welcoming you back in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Caroline, Thank you for sharing your positive experience at Leonardo Berlin Mitte. We are pleased to hear that you found our hotel clean and well-located. We're glad that we could provide a smooth stay for you without any need for ass… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent location, good breakfast
Rooms weren’t ready at 15:00 check in time, bar wasn’t open to have a drink while we waited. Staff arguing with each other behind reception desk.
Dear Ben, Thank you for your feedback regarding your recent stay at Leonardo Berlin Mitte. We are pleased to hear that you found our location to be excellent and enjoyed our breakfast. We deeply regret to learn about the delay you experienced during check-in and the issues at the bar. We also wish to apologize for the inappropriate behavior you witnessed among our staff. This is not indicative of the high standards of service we aim to provide. We greatly appreciate your feedback, as it helps us to improve and offer a better service. We hope to have the opportunity to welcome you back in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Ben, Thank you for your feedback regarding your recent stay at Leonardo Berlin Mitte. We are pleased to hear that you found our location to be excellent and enjoyed our breakfast. We deeply regret to learn about the delay you experie… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood location and affordable room.
Shower did not work properly, would turn from hot to cold every few seconds. Also had a bad smell.
Dear Yasemin, Thank you for sharing your review. We're pleased to hear that you found our location convenient and our rooms to be affordable. However, we're sorry to hear about the issues you experienced with the shower and the unpleasant smell. Our reception team is available 24/7 to assist with these kind of matters to ensure an enjoyable stay. We hope that you will consider staying with us again in the future. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
Dear Yasemin, Thank you for sharing your review. We're pleased to hear that you found our location convenient and our rooms to be affordable. However, we're sorry to hear about the issues you experienced with the shower and the unpleasant … Show more