Reviews of Hotel Lützow This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Keithstraße 38, Mitte, 10787 Berlin, Germany
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location was good, close to the zoo, transport, restaurants and shopping. The area was quiet. The staff were helpful. There was a laundry on site.
Dear Christopher, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, quiet surroundings, and helpful staff. It’s always rewarding to know that guests feel comfortable and well taken care of. We truly appreciate your feedback and would be happy to welcome you again anytime. Best regards C.Pernot
Dear Christopher, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, quiet surroundings, and helpful staff. It’s always rewarding to know that guests feel … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewQuiet and nice location. Clean and comfortable.
The receptionist (girl) was a bit sour.
Dear Lola, Thank you for your feedback and for choosing to stay with us. We’re happy to hear that you appreciated the quiet location, cleanliness, and overall comfort of your stay. However, we regret to hear that your interaction at the reception did not meet expectations. Guest service is very important to us, and we will follow up internally to ensure every guest is welcomed warmly and professionally. We hope to have the opportunity to welcome you again in the future. Best regards C.Pernot
Dear Lola, Thank you for your feedback and for choosing to stay with us. We’re happy to hear that you appreciated the quiet location, cleanliness, and overall comfort of your stay. However, we regret to hear that your interaction at the r… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI stayed at the hotel for a few days and was very satisfied. The price-quality ratio is really good. The reception staff were very friendly, welcoming and always ready to help. Check-in was quick and smooth. Overall, everything was great and I left with a very pleasant impression of my stay at this hotel. The hotel is located next to the big Central Park, quiet area.
The only downside was the housekeeping staff. They were a bit too loud and insistent in the mornings, going around, knocking on doors and repeatedly asking if you want housekeeping or when you are leaving. It felt slightly intrusive
Dear Natalya, Thank you very much for your kind and detailed review! We’re truly pleased to hear that you enjoyed your stay with us and appreciated the excellent value, our friendly and helpful reception team, as well as the smooth check-in process. It’s wonderful to know that you left with a positive impression — that is exactly what we strive for. We also thank you for your honest feedback regarding the housekeeping staff. We’re sorry if their approach in the morning felt intrusive. Your comments are important to us, and we will address this with the team to ensure a more discreet and guest-friendly service moving forward. We hope to welcome you back on your next trip to Berlin! Best regards C.Pernot
Dear Natalya, Thank you very much for your kind and detailed review! We’re truly pleased to hear that you enjoyed your stay with us and appreciated the excellent value, our friendly and helpful reception team, as well as the smooth check-… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewCentral with a good walk to the zoo and other attractions
Sometimes Internet just dropped out
Dear Guest, Thank you very much for your kind words and for choosing to stay with us. We’re delighted to hear you enjoyed your stay, appreciated our friendly and helpful staff, and found our location convenient for your daily walks to the zoo and other attractions. We apologize for the occasional internet interruptions you experienced. Please rest assured that we are continuously working to improve our services and connectivity for a better guest experience. We hope to welcome you back soon! Best regards C.Pernot
Dear Guest, Thank you very much for your kind words and for choosing to stay with us. We’re delighted to hear you enjoyed your stay, appreciated our friendly and helpful staff, and found our location convenient for your daily walks to the… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewContrary to the info on booking.com, there is no parking. The oven in the room was not clean. The water cooker didn't work. We were told not to use the oven as to not activate the smoke alarm "which would cost 1500 EUR".
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewLocation and price
Nothing to complain about
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewLocation, friendly and kindly staff, cleaning,
Everything was perfect
Dear Ablanco.uy Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay and that everything — from our location and cleanliness to the friendliness of our staff — met your expectations. Your kind words truly mean a lot to us, and we’ll be sure to share them with the entire team. We look forward to welcoming you back on your next visit to Berlin! Best regards C.Pernot
Dear Ablanco.uy Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay and that everything — from our location and cleanliness to the friendliness of our staff — met your expectations. Your kind… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation is brilliant, really central for lots of public transport options to get around the city.
The hotel felt a little tired and un loved, but the room and common areas were clean and tidy. The room was very hot in mid summer, but there was a fan provided.
Dear Suzanne, Thank you for your feedback and for taking the time to share your experience. We're pleased to hear that you appreciated our central location and the convenient access to public transport. It's also great to know that you found both your room and the common areas clean and tidy. We’re sorry to hear that the overall atmosphere of the hotel felt a bit tired. We are continuously working on maintaining and improving our facilities, and your comments help us to focus on the right areas. During the summer months, we understand that the rooms can get quite warm, so we're glad the fan was helpful during your stay. We hope to have the opportunity to welcome you again in the future — and offer you an even better experience. Best regards C.Pernot
Dear Suzanne, Thank you for your feedback and for taking the time to share your experience. We're pleased to hear that you appreciated our central location and the convenient access to public transport. It's also great to know that you fou… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery helpful woman working at front desk! Nice short walk to the tiergarten! Suited our needs perfectly :)
Very hot in room, could use a fan! Loved the big windows though
Dear Caitlin, Thank you so much for your lovely feedback! We’re delighted to hear that our location suited your trip to Berlin so well, and that you appreciated the short walk to the Tiergarten. It’s also wonderful to know that our front desk team — especially the helpful lady you mentioned — made a positive impression on you. We do take note of your comment regarding the temperature in the room. While we're glad you enjoyed the large windows, we understand that it can get quite warm in the summer, and we'll look into solutions such as additional fans to make future stays even more comfortable. We hope to welcome you back again soon! Warm regards C.Pernot
Dear Caitlin, Thank you so much for your lovely feedback! We’re delighted to hear that our location suited your trip to Berlin so well, and that you appreciated the short walk to the Tiergarten. It’s also wonderful to know that our front … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClean and in good location
Dear Leigh, Thank you for your kind words! We're so glad you enjoyed our clean facilities and convenient location. A special thank you for mentioning our team member at the front desk — we’ll be sure to pass along your kind comment to her! We hope to welcome you back again soon. Warm regards C.Pernot
Dear Leigh, Thank you for your kind words! We're so glad you enjoyed our clean facilities and convenient location. A special thank you for mentioning our team member at the front desk — we’ll be sure to pass along your kind comment to her… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewCentral to public transport a nice area to go out and enjoy the evening
The staff are friendly and helpful
Dear Guest, Thank you so much for your kind review! We're delighted to hear that what started as a short stay turned into over two weeks with us — that's one of the best compliments we could receive. We're glad you enjoyed our central location and the convenience of nearby public transport, as well as the atmosphere of the surrounding area in the evenings. It's also wonderful to hear that our team made a positive impression on you — your kind words will certainly be shared with them. We hope to welcome you back again in the future! Warm regards C.Pernot
Dear Guest, Thank you so much for your kind review! We're delighted to hear that what started as a short stay turned into over two weeks with us — that's one of the best compliments we could receive. We're glad you enjoyed our central loc… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNice and calm area, good staff
It was quite dirty in the room
Dear Samuel, Thank you for your feedback and for highlighting the positive aspects of your stay, such as our quiet location and friendly staff. We’re truly sorry to hear that the cleanliness of your room did not meet expectations. This is certainly not the standard we aim to uphold, and we will address this with our housekeeping team to ensure it does not happen again. We appreciate your comments and hope to have the opportunity to welcome you again for a better experience. Kind regards C.Pernot
Dear Samuel, Thank you for your feedback and for highlighting the positive aspects of your stay, such as our quiet location and friendly staff. We’re truly sorry to hear that the cleanliness of your room did not meet expectations. This is… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSuch great location.
Place is great, pillow are baaaad. Everything else amazing
Dear Ms. Angelica, Thank you very much for your honest feedback and great review! We are delighted that you enjoyed the accommodation and our location so much – that's exactly what we want to achieve! And thank you for pointing out the pillows – we take this seriously and will look into how we can improve this. We hope to welcome you back soon – with better pillows! Best regards C.Pernot
Dear Ms. Angelica, Thank you very much for your honest feedback and great review! We are delighted that you enjoyed the accommodation and our location so much – that's exactly what we want to achieve! And thank you for pointing out the pi… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewClean room
Shower did not function properly, was broken at the tube so water came out everywhere. Switched from hot to cold all the time and the temperature regulator was so hot we burned ourselves.
Dear Mr. Yara, Thank you for your feedback. We're glad to hear that you found your room clean, but we're truly sorry about the issues you experienced with the shower. That is certainly not the standard we aim to provide. Please be assured that our maintenance team has been informed and will address the problem immediately. We sincerely apologize for the inconvenience and the discomfort it caused during your stay. We hope to have the opportunity to welcome you again and provide a much better experience. Kind regards C.Pernot
Dear Mr. Yara, Thank you for your feedback. We're glad to hear that you found your room clean, but we're truly sorry about the issues you experienced with the shower. That is certainly not the standard we aim to provide. Please be assured… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe staff were very welcoming and always there to help when needed.
The beauty of the place and the hospitality of the staff.
Dear Mr. Urich, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C.Pernot
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewWe had a great stay! Great clean room, very comfortable beds and lovely staff. Easy access to bus stops to get around Berlin. Would highly recommend hotel Lützow
We had no complaints
Dear Niamh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C.Pernot
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBreakfast, staff
Dear Lara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C.Pernot
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewCute little rooms in good location.
Lady at reception was quite rude. The two guys were very nice though.
Dear Sofija, Thank you for your feedback. We're glad to hear that you enjoyed the location and found our rooms pleasant and affordable. Also, thank you for your kind words about our male team members – we’ll make sure to pass that along. We're sorry to hear, however, that your experience at the reception wasn’t entirely positive. That’s not the impression we want to leave with our guests, and we will address this internally to ensure all our team members reflect the level of service we aim for. We hope to have the opportunity to welcome you again and provide you with an even better overall experience. Kind regards C.Pernot
Dear Sofija, Thank you for your feedback. We're glad to hear that you enjoyed the location and found our rooms pleasant and affordable. Also, thank you for your kind words about our male team members – we’ll make sure to pass that along. … Show more