Reviews of Hotel Villa Noel am Hauptbahnhof This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

everything was in normal condition

couldn't connect wi-fi in my room

Only location - close to the train station

Everything else - this is not a real Hotel - it's a short term rental, Airbnb type, with no-one on property to help with all the issues. The description on the website is all wrong, nothing even close. There is promised Air Conditioner, No alarm clock, no iron, Desk or working area, nothing like that in our room. Pillows are garbage - they are non- existent. Bedding in general is very uncomfortable. Our TV did not work - no help from the staff that, by the way, was not present at the property and was not helpful. Very disappointing

Location, architecture.

It needs two trash baskets instead of just one in the bathroom. The living room needs one too.

self check in was easy

Everything a little old, the floors definitely need a thorough clean-up (or being changed). The walls are old and need to be painted. Breakfast was very expensive for what it is. The doors to the rooms don’t seem very secure. The coffee/tea in the room was empty.

Great location near Dresden Hauptbahnhof. A few minutes walk from the Station. Comfortable bed.

There are no Front of House staff. You're emailed an access code and that's it. We saw a cleaner on our first day but never again. No towels were ever replaced - we were there for 3 days! No rubbish was ever removed. If you have an issue there's no one to talk to about it. Our pillows were very uncomfortable but there were no staff to sort out replacements. There was no info on how to work the TV. We couldn't get it to work. No one to ask to sort it out. The breakfast was hit and miss. One day it was on, the next day it wasn't! It advertises it had a restaurant - it was never open!!! The surrounds and gardens are covered in weeds. It's very unkempt, in fact I was surprised the hotel was actually open when we arrived. It looks derelict. The outside windows to our room were very dirty. We had a Standard Room. We had NO air conditioning even though it's advertised as having AC. It was 34 the day we arrived. The room was stifling. We had to leave the windows open all night to cool the room. Perhaps only the more expensive rooms have airconditioning? We felt we didn't get value for money. I now realise the photos on the website are of the Deluxe larger rooms. It's rated as 3 Stars. I'd give it 1.5 Stars.

Location, size of the room, easy check in

There was no AC and gets too hot, there were mosquitoes, carpet is so dirty i didn’t even want to walk barefoot

Contactless check in and check out.

Absolutely disliked the place. It is very close to the train station and feels really unsafe. There is no staff which makes it impossible to communicate when the problem occurs. Our room was dirty. The carpet was full of old stains. On the bed you can see that people have written several words with the marker and it is not washed. It felt like we stayed in the brothel. Moreover, there was no light in the bathroom. We contacted the staff through the booking app but no response was received. It was impossible to use bathroom at night without the light. What an absurd!

The location of this hotel was wonderful for us as we are travelling by train. Its proximity to the old town of Dresden was also a bonus. The shower was hot.

1. The western side of the room did not have a blind so the sun was very bright in late afternoon. 2. There was a jug but no tea, coffee or milk provided - so the jug was useless. 3. the pillows were terrible and so although the bed was reasonably comfortable we did not get a good sleep and woke with sore necks and headaches.

Location

Different name of hotel from website . Usual crap access via inter web .

The location is perfect, it’s right at the hbf and you got no trouble with the walking distance.

The shower head exploded in the second I turned on the water

Close to station

Ghost town. Not a single person in sight. Too hot during the night. Super thin curtain offered no privacy. Couldn't open windows during the day due to massive flock of honey bees right next to it

Only location

TV is not working No staff supporting Bed and pillow are not good and not comfortable No luggage store

Loved the big room and easy check in, location was great! The balcony was a dream and just what we needed to recharge.

Complementary coffee in the morning, i didn't want a full breakfast, just a simple cup of coffee in my room sitting on the balcony would've been bliss. Simple fix. The decor is very dated. This place has huge potential, huge!!!

The hotel is conveniently located, next to the train station.

1. The hotel has a different name!!! We arrived at the address, but the hotel was not there. I wrote an email and there was no answer. 2. We entered the hotel using a PIN code. There was no one at the reception. 3. We learned from other residents about the need to register online and get a different code. Then we realized that we did not receive registration instructions.!! 4. We called the suggested number, an answering machine answered. 5. Half an hour later!! From the moment we arrived at the hotel, we established contact via SMS. They sent us a code to enter the room. The code did not work. They sent a second code. The code did not work again. The door was opened for us remotely. Result. An evening walk around the city did not take place due to the inability to close and open the door. We left the hotel early in the morning, because the lock itself was probably broken. None of the hotel staff came to the hotel after a series of letters and SMS. I do not recommend!!

I really like the smooth code-based check-in and the willingness of the Hotel to let me leave my luggage in the lobby on the last day. The location of the Hotel is right next to the main train and bus station, which is an excellent starting point for visiting both the city and surrounding cities.

The cleanness could be improved, but it was, in the end, good enough considering the price.

Very good location for the railway station and the building was attractive.

Found the electronic procedures for access a bit off-putting. And the absence of any staff slightly spooky.