Opiniones del Mercure Hotel Kaiserhof City Center Esta es la clasificación por estrellas oficial que una tercera parte independiente, la Hotelstars Union, ha otorgado al alojamiento. Para ello, se compara el alojamiento con los estándares del sector y se puntúa en base al precio, las instalaciones y los servicios que ofrece. ¡Usa la clasificación por estrellas para elegir tu estancia!

Dear Gabriel, Thank you for sharing your feedback with us. We are pleased to read that you enjoyed the excellent location of our hotel and that everything was in order during your stay. We appreciate your balanced ratings across all categories and will continue working to further enhance the comfort and services we provide. It would be a pleasure to welcome you back on your next visit to Frankfurt. Kind regards Scott F. Thaxton Director of Operations

Dear Gabriel, Thank you for sharing your feedback with us. We are pleased to read that you enjoyed the excellent location of our hotel and that everything was in order during your stay. We appreciate your balanced ratings across all categ… Mostrar más

Dear Gabriel, Thank you very much for your wonderful review and perfect scores. We are delighted to hear that everything was absolutely perfect during your stay with us. Your kind words are a great motivation for our entire team. We look forward to welcoming you back again soon. Best regards Scott F. Thaxton Director of Operations

Dear Gabriel, Thank you very much for your wonderful review and perfect scores. We are delighted to hear that everything was absolutely perfect during your stay with us. Your kind words are a great motivation for our entire team. We look … Mostrar más

Dear Ana María, Thank you so much for your wonderful rating. We’re truly happy to hear that you enjoyed your stay with us at the Mercure Hotel Kaiserhof Frankfurt City Center. It means a lot to us that everything met your expectations. We hope to welcome you again soon! Best regards Scott F. Thaxton Director of Operations

Dear Ana María, Thank you so much for your wonderful rating. We’re truly happy to hear that you enjoyed your stay with us at the Mercure Hotel Kaiserhof Frankfurt City Center. It means a lot to us that everything met your expectations. W… Mostrar más

Dear M. José, Thank you very much for your great review! We’re happy to hear that you enjoyed the convenient location, the comfort and cleanliness of your room, and the friendliness of our staff. It is always a pleasure to receive such positive feedback. We look forward to welcoming you again soon! Best regards Scott F. Thaxton Director of Operations

Dear M. José, Thank you very much for your great review! We’re happy to hear that you enjoyed the convenient location, the comfort and cleanliness of your room, and the friendliness of our staff. It is always a pleasure to receive such po… Mostrar más

Dear Jorge Oscar, Thank you very much for your excellent review! We’re delighted to hear that you enjoyed our high-quality and complete breakfast, as well as the overall experience at our hotel. Your positive feedback is greatly appreciated. We hope to welcome you again soon at the Mercure Hotel Kaiserhof Frankfurt City Center. Best regards Scott F. Thaxton Director of Operations

Dear Jorge Oscar, Thank you very much for your excellent review! We’re delighted to hear that you enjoyed our high-quality and complete breakfast, as well as the overall experience at our hotel. Your positive feedback is greatly appreciat… Mostrar más

Dear Patricia Alejandra, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We are sorry for the inconvenience caused by the internet connection, limited TV channels, and the air conditioning. We also understand your frustration regarding the late checkout request. Your comments have been passed on to the responsible teams to help us improve. We appreciate your honest feedback and hope you might consider giving us another chance in the future. Best regards Scott F Thaxton Director of Operations

Dear Patricia Alejandra, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We are sorry for the inconvenience caused by the internet connection, limited TV channels, and the air co… Mostrar más

Dear Jorge Oscar Thank you very much for your great review and kind words. We are happy to hear that you enjoyed our exceptional breakfast and appreciated the convenient location near the main train station and shopping area. Your feedback is truly appreciated. We look forward to welcoming you again soon. Best regards Scott F Thaxton Director of Operations

Dear Jorge Oscar Thank you very much for your great review and kind words. We are happy to hear that you enjoyed our exceptional breakfast and appreciated the convenient location near the main train station and shopping area. Your feedbac… Mostrar más

Estimada Cristina Isabel: Muchas gracias por su excelente puntuación y por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que quedó satisfecha con la calidad de la ropa de cama, las toallas y las almohadas, así como con la comodidad general de su estancia. Sus amables palabras sobre la limpieza, el servicio y la ubicación de nuestro establecimiento son muy apreciadas. Ha sido un placer recibirla como huésped y esperamos volver a darle la bienvenida en su próxima visita a [nombre de la ciudad o del hotel]. Con un cordial saludo, Scott F. Thaxton Director of Operations

Estimada Cristina Isabel: Muchas gracias por su excelente puntuación y por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que quedó satisfecha con la calidad de la ropa de cama, las toallas y las almohadas, a… Mostrar más

Thank you very much, Mr. Jorge Oscar, for your great rating and valuable feedback! We are delighted to hear that you thoroughly enjoyed our breakfast — receiving praise like “more than 10 points” truly means a lot to us! Our central location is also something many guests appreciate, especially being close to the train station and the business district. We understand that the surrounding area may not appeal to everyone equally, and we take your observation seriously. Thank you also for pointing out the availability of bidets. While not all rooms are equipped with one, we do our best to fulfill such requests based on availability and recommend mentioning preferences already at the time of booking. We look forward to welcoming you back soon! Kind regards Scott F. Thaxton Director of Operations

Thank you very much, Mr. Jorge Oscar, for your great rating and valuable feedback! We are delighted to hear that you thoroughly enjoyed our breakfast — receiving praise like “more than 10 points” truly means a lot to us! Our central locati… Mostrar más

Dear Mr. Oscar, Thank you very much for your positive feedback and for staying at the Mercure Hotel Kaiserhof Frankfurt City Center. We’re delighted to hear that you enjoyed our breakfast and found the room comfortable and well-equipped. We're glad the bidet feature was a highlight of your stay — this amenity is available in our Superior and Privilege rooms for added comfort. We truly appreciate your kind words and high rating, and we hope to welcome you again soon on your next visit to Frankfurt. Best regards Scott F. Thaxton Director of Operations

Dear Mr. Oscar, Thank you very much for your positive feedback and for staying at the Mercure Hotel Kaiserhof Frankfurt City Center. We’re delighted to hear that you enjoyed our breakfast and found the room comfortable and well-equipped. … Mostrar más

Dear Daniel, Thank you for your feedback! We're glad to hear that you were satisfied with your stay overall. We sincerely apologize for the issues you experienced with the internet connection. We take this matter seriously and will work to improve the service to ensure a better experience for future guests. We hope to welcome you again soon and provide you with an even better stay. Best regards, Scott F. Thaxton Director of Operations

Dear Daniel, Thank you for your feedback! We're glad to hear that you were satisfied with your stay overall. We sincerely apologize for the issues you experienced with the internet connection. We take this matter seriously and will wor… Mostrar más

Estimada Palmira, Muchas gracias por tomarse el tiempo para valorar su estancia con nosotros. Nos alegra mucho saber que ha apreciado nuestra ubicación céntrica, el equipamiento del hotel y la amabilidad de nuestro personal de recepción — valoramos mucho sus palabras. Lamentamos sinceramente los inconvenientes relacionados con el equipo de limpieza, así como la demora en reemplazar la silla del escritorio. Del mismo modo, el hecho de que la conexión Wi-Fi se interrumpiera repetidamente no está a la altura de nuestros estándares. Ya hemos informado a los equipos responsables para implementar mejoras duraderas en estos aspectos. Le agradecemos su sinceridad y esperamos poder darle la bienvenida nuevamente en el futuro — con una experiencia completamente satisfactoria. Atentamente, Scott F. Thaxton Director of Operations

Estimada Palmira, Muchas gracias por tomarse el tiempo para valorar su estancia con nosotros. Nos alegra mucho saber que ha apreciado nuestra ubicación céntrica, el equipamiento del hotel y la amabilidad de nuestro personal de recepción — … Mostrar más

Estimado Gerardo, Gracias por haberse tomado el tiempo de compartir su experiencia. Nos alegra saber que ciertos aspectos como la decoración y algunos detalles del equipamiento fueron de su agrado. Con respecto a su observación sobre la cocina, le confirmamos amablemente que nuestras habitaciones, tal como se indica en las plataformas de reserva, no cuentan con cocina integrada. No obstante, disponen de comodidades como hervidor de agua y cafetera para mayor confort. En cuanto a la ubicación del hotel, entendemos sus inquietudes. Nuestro establecimiento se encuentra en una zona muy céntrica de Frankfurt, a pocos pasos de la estación principal, lo cual es práctico para muchos viajeros. Aun así, somos plenamente conscientes de los desafíos del entorno urbano inmediato. Nos gustaría asegurarle que contamos con altos estándares de seguridad internos y que también la ciudad de Frankfurt está realizando esfuerzos visibles para mejorar significativamente la percepción de seguridad en el barrio. Esperamos sinceramente que, a pesar de su experiencia, nos conceda en el futuro una nueva oportunidad para ganarnos su confianza y brindarle una estancia más acorde a sus expectativas. Atentamente, Scott F. Thaxton Director of Operations

Estimado Gerardo, Gracias por haberse tomado el tiempo de compartir su experiencia. Nos alegra saber que ciertos aspectos como la decoración y algunos detalles del equipamiento fueron de su agrado. Con respecto a su observación sobre la c… Mostrar más

Dear Miguel, We greatly appreciate your review. We are happy that you found our accommodations to be comfortable and generally clean. As for the situation in our location, significant steps have already been taken to raise the standard of the entire central station district by the city of Frankfurt. We're hoping that these actions will shortly have positive effects. We wish you a safe journey and hope to see you again soon. Best regards Scott F. Thaxton Director of Operations

Dear Miguel, We greatly appreciate your review. We are happy that you found our accommodations to be comfortable and generally clean. As for the situation in our location, significant steps have already been taken to raise the standard of t… Mostrar más

Dear Katherin, It is always a pleasure to receive positive feedback. We will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from your Mercure Hotel Kaiserhof Frankfurt City Center.

Dear Katherin, It is always a pleasure to receive positive feedback. We will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sha… Mostrar más

Dear Carolina, we are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards from the Mercure Hotel Kaiserhof Frankfurt City Center.

Dear Carolina, we are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to ad… Mostrar más