Reviews of INNSiDE by Meliá Aachen This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Sandkaulstrasse 20, Aachen Mitte, 52062 Aachen, Germany
#7 of 41 hotels in Aachen
Guests' ChoiceReview score
Based on 859 hotel reviews
8.3Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.2
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Facilities
8.6
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Staff
8.7
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Value for money
8.1
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Free WiFi
8.5
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Reviewed: 1 September 2025
Julia
Germany7 reviews7.0Good- • Leisure trip
- • Group
- • The INNSIDE Room
- • Stayed 2 nights
- • Submitted via mobile
Nice roof top, good breakfast, very quiet rooms / very good nights sleep
Stayed in August 2025
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Reviewed: 28 August 2025
Tom
United Kingdom51 reviews6 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Great central location, nice room, good gym and spa and nice rooftop bar
Stayed in August 2025
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Reviewed: 23 August 2025
Igentiluomo
Belgium226 reviews15 helpful votes8.0“Great hotel in Aachen”- • Leisure trip
- • Family with young children
- • The INNSIDE Room
- • Stayed 1 night
No complaints.
Great modern hotel in a good part of town.
Stayed in July 2025
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Reviewed: 23 August 2025
서울신사
South Korea55 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Expensive parking fee.
Clean room and free minibar.
Stayed in August 2025
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Reviewed: 19 August 2025
Jess
United Kingdom9 reviews8.0Very good- • Leisure trip
- • Family with young children
- • The INNSIDE Room
- • Stayed 1 night
'Free minibar' is just a welcome coke and water. Wasn't really expecting any more, but just say that rather than dressing it up as something more. Parking is expensive, although we did know this in advance so can't complain. Requested one room as a twin room for the kids but were given a double room. Didn't raise this as we were only there 1 night.
Rooftop bar was excellent - great view. Was clean, staff were polite, was at the right price - not much more to say really; it was a one night stay so not too much that should go wrong really!
Stayed in July 2025
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Reviewed: 14 August 2025
Pia
Belgium5 reviews8.0“Nice hotel in good location”- • Leisure trip
- • People with friends
- • The Innside Premium Room
- • Stayed 1 night
- • Submitted via mobile
Not so good staff at breakfast, items missing and when asked reply was we don’t have but then later things appeared…
Nice room and bed but pillows too hard for me. Friendly staff at reception,
Stayed in August 2025
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Reviewed: 11 August 2025
Tuuli
Belgium65 reviews7 helpful votes9.0“Wonderful stat, amazing roof terrace”- • Leisure trip
- • Solo traveller
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
And speaking if potential: two girls at breakfast - one Asian and one with a big hsir - were clueless, giggling and not knowing the products. Ayay
Lovely breakfast, roof terrace, room and amazing shower, nice bed. Super terrace! A very kind trainee man at the reception - he has plenty potential!
Stayed in August 2025
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Reviewed: 1 August 2025
Matthew
United Kingdom1 review7.0“Great location for city stay.”- • Business trip
- • Solo traveller
- • The Innside Premium Room
- • Stayed 5 nights
- • Submitted via mobile
My breakfast was included in price but would not pay the separate surcharge otherwise. Rooms not overly soundproofed but sleep quality reasonable.
Buffet breakfast. Location for Aachen centre excellent. Rooms very nice .
Stayed in August 2025
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Reviewed: 1 August 2025
Martin
United Kingdom110 reviews18 helpful votes8.0“Quiet, within easy walking distance of the Altstadt, and pretty decent breakfast.”- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 2 nights
- • Submitted via mobile
The air-conditioning was noisy and it wasn't at all obvious how to control the temperature. There was a weird dial thermostat on the wall that had absolutely no temperature marks! I would have preferred the traditional bathroom arrangement.
Quiet location about an eight minute walk from the Altstadt. The Hauptbahnhof is considerably further, so best to get an Uber. The room was an adequate size. The bathroom was a bit unusual, and there was a separate toilet. The breakfast was great, although there was always a queue for the coffee machine!
Stayed in July 2025
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Reviewed: 28 July 2025
Caadprof
Netherlands120 reviews8 helpful votes7.0“Nice location, the gastronomic needs an upgrade.”- • Business trip
- • Couple
- • The INNSIDE Room
- • Stayed 2 nights
The air conditioning was not working well and the street can be load at night and in the morning so opening the window traded fresh air for noise. Also: the restaurant took 45 minutes to make a salad and then the ingredients (figs) were not included. This happened again with a mozzarella caprese that had no mozzarella. Not up to snuff, IMHO.
The staff were helpful, the gym was clean and well appointed. Location is excellent. Greta view from the bar/restaurant.
Stayed in July 2025
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Reviewed: 20 July 2025
Thi
Netherlands23 reviews2 helpful votes8.0“Nice hotel en convenient location”- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 2 nights
- • Submitted via mobile
The breakfast was a bit basic
The rooftop terrace and free minibar were very nice
Stayed in July 2025
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Reviewed: 8 July 2025
Rozeta
Israel31 reviews2 helpful votes8.0“nothing special, is as usual”- • Leisure trip
- • Solo traveller
- • The Innside Premium Room
- • Stayed 4 nights
breakfast,״there were no fish" always the same thing! the coffee from the machine of poor quality
"location"
Stayed in June 2025
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Reviewed: 2 July 2025
Redd
China10 reviews8.0Very good- • Business trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
the room is a bit small.
a bittle expensive than I expect.
Stayed in July 2025
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Reviewed: 23 June 2025
Anke
Netherlands48 reviews8 helpful votes8.0“Good, nice hotel”- • Leisure trip
- • Group
- • The INNSIDE Room
- • Stayed 1 night
The staff was good, but mainly transactionally focused, missing to create a welcoming atmosphere, the check-in felt complicated, did need to reserve with my credit card in advance, then needed to give my Debit card again with a high amount and then was asked again to give my Debit card. Made me checking on my accounts multiple times to ensure all goes well. Not a good user experience.
Easy parking underground, spacious and modern rooms, air conditioner, nice towels, rooftop terrace, nice breakfast
Stayed in June 2025
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Reviewed: 16 June 2025
Susana
United Kingdom26 reviews1 helpful vote9.0“Perfect location for ending our Vennbahn trip.”- • Leisure trip
- • Group
- • The INNSIDE Room
- • Stayed 2 nights
- • Submitted via mobile
1 member of staff in the roof bar was quite unhelpful and dismissive which was a shame as the other staff were great.
Secure bike storage. Great shower. Free soft mini bar. Good location. Very clean. Majority of staff were friendly and helpful. Nice roof bar with great views.
Stayed in June 2025
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Reviewed: 14 June 2025
Piet
Belgium32 reviews8.0“Pleasant stay in a modern and stylish hotel.”- • Business trip
- • Solo traveller
- • The INNSIDE Room
- • Stayed 2 nights
- • Submitted via mobile
Understaffed restaurant.
Modern and stylish.
Stayed in May 2025
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Reviewed: 12 June 2025
Neil
United Kingdom11 reviews7.0“Expensive”- • Leisure trip
- • Group
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Price of Breakfast expensive, garage parking expensive Four motorbikes on one car spot €56 euros for one night 😬
Location
Stayed in June 2025
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Reviewed: 9 June 2025
Peter
United States20 reviews9.0“Despite to restaurants inability to serve me supper, I enjoyed my stay and will stay again.”- • Business trip
- • Solo traveller
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Unable to eat dinner due to short staff. I was asked to com back an hour later. I went somewhere else,
Stayed in June 2025
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Reviewed: 9 June 2025
Başak
Turkey9 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • The Innside Premium Room
- • Stayed 1 night
- • Submitted via mobile
Parking is not included in hotel price. We had to pay additonally
Location, staff..
Stayed in June 2025
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Reviewed: 7 June 2025
Leticia
Spain80 reviews8 helpful votes8.0Very good- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
The staff this time was not kind, particularly one person who insisted in asking for personal details while he had all on Booking (he first said he did not and then that he did). Really weird and unpleasant. Last time the staff was very kind ans smiley. This time there were no cups in the fitness room to allow people to drink water. My husband prefers rooms with two pillows. We'll be back.
Love the concept of these hotels, the quality of the WiFi, the cleaning, the small but lovely fitness area, the free water at the reception, the offered drinks in the fridge, the shower, the location and the overall interior design.
Stayed in June 2025
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Reviewed: 2 June 2025
Bas
Netherlands33 reviews4 helpful votes8.0“great for city visit”- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Not all staff were equally friendly. And breakfast is over-priced
perfect location in center, with parking, and nice roof top resto/bar/breakfast
Stayed in June 2025
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Reviewed: 18 May 2025
Olga
Russia4 reviews8.0“Good for short stay, not isolated bathroom.”- • Business trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Bit of weird sewer smell from ventilation in the room, had to turn it off, smell stopped. We stayed up late into the night in the city and spontaneously chose this hotel. Sadly hotel offered us price 30% more than booking.com and 40% more than official hotel website, so staying at the reception in the night we proceeded with booking.com reservation and it worked perfectly. We recommend hotel to offer fair prices, corresponding to their own website, because for us in this case it felt like hotel wanted to charge us more, based on midnight time and spontaneous arrival.
Hotel is very clean, silent, stuff is very helpful and friendly. 24hrs reception. Bathroom is in the room, not isolated. Free refreshing drinks in minibar.
Stayed in May 2025
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Reviewed: 18 May 2025
Alan
United Kingdom50 reviews8.0Very good- • Leisure trip
- • Couple
- • The Innside Premium Room
- • Stayed 2 nights
- • Submitted via mobile
restaurant service was patchy. shower & toilet facilties in the room were a triumph of design by committee and cramped and functionally hopeless in practice
Good location, modern. Great roof terrace with views of the Rathaus & cathedral
Stayed in May 2025
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Reviewed: 9 May 2025
Lewis
United States96 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • The INNSIDE Room
- • Stayed 1 night
- • Submitted via mobile
Small rooms
Clean modern rooms, good bathroom area
Stayed in May 2025
