terrace wasn't used

Breakfast was fantastic - the eggs benedict was the best I've ever had

Stayed in June 2025

the people at the reception were not at a 5 star hotel level. the shower water would become very cold at times which did not make the shower time very pleasant, that should be fixed and avoided in such a hotel.

Great classic hotel with amazing garden and views. Great buffet breakfast and restaurant.

Stayed in April 2025

We had a false fire alarm go off in the bedroom at 09:00 in the morning which took a long time to turn off. We were overcharged on our final bill by 77€. A mistake which we had to chase up after our stay for a refund.

Staff were super friendly and helpful! My phone charger stopped working and they provided me with a charger without cost for the stay. Nothing was too much trouble!

Stayed in March 2025

Nothing comes to mind

This historic hotel is a gem. I loved the ambience and old world charm of it. The food was excellent and the staff very friendly and helpful. I will stay here again next time I visit Hamburg and I have already booked a room in the very beginning of February.

Stayed in December 2024

Pleasant environment

High standards

Stayed in August 2024

The food was very expensive however it was fantastic.

Location is lovely, excellent view over the river. Very good Public transport links across river. Underground access provided safe access to wellness area. Staff were very nice and helpful.

Stayed in September 2024

spacious apartment.....generous gifts and welcome..

Stayed in September 2024

Very clean and modern but with the historic building at its centre. Subtle sophisticated design. Beds comfy. Welcoming and inviting lounge area. Beautiful terrace. Food was all excellent.

Stayed in August 2024

The restaurant

The place

Stayed in August 2024

This was a mixture of good and bad.The hotel is not very good at disguising the fact tht they are trying to gouge as much money out of you as they can. Two examples, when I arrived I wanted two bottle of tonic water for my room as there were hardly any drinks in my fridge. I was charged 10 Euros for tonic water which was fine but also 10Euros service I.e 100% service chargé. Secondly when I got my bill for my stay I was charged 30 Euros per night for parking although I had only parked in the garage for one night. By the way I had stayed in hotels in Germany for 38 nights and the oking charge at this hotel was the higher I experienced.The other night I was on the street. I had a good dinner in their bistro restaurant which was charged at a fair price. On the second night I asked the hotel to book me a restaurant which they said they had done but when we arrived t the restaurant they had no record of the booking. The hotel is beautifully situated overlooking the Elbe in a very nice part of Hamburg but is at least five miles from the city centre. I had my car so it did not affect me but without a car the distance is too much if you want go back and forth. As is usual with hotels these days the staff were young and perhaps not as well trained as one would expect in a five star hotel but thy were very charming and polite.

Stayed in July 2024

It would have been nice if they served some nots, chips or other snacks in the bar when you bought a drink

Very friendly and service minded staff both in the reception, bar and breakfast restaurant. Beautiful location

Stayed in July 2024

no

aa

Stayed in May 2024

Noise from airport

Stayed in May 2024

Limited choice for dinner for lone guest. Lite bite or basic menu would have been appreciated

Beautiful location. Food was of tge highest standard

Stayed in December 2023

Change of management has meant that the small details are now gone that made it feel above the rest

Location & comfort

Stayed in October 2023

We loved the bar on the terrace overlooking the river!

Stayed in August 2023

The dinner menu. Options were limited. However, 💯% for opulence & flare.

Location of hotel is perfect! We especially loved spending time on the outside terrace overlooking the Elbchausse River and laden with graceful trees which came alight at night. Most awesome views!

Stayed in July 2023

The Heavy Noise of an Ocean Liner at 3o‘clock in the Morning woke me up.

It was excellent

Stayed in July 2023

Nothing negative just a couple of comments. Complimentary car parking would be nice. Perhaps a slightly wider breakfast selection. But a truly lovely place to stay in Hamburg

Such a lovely place to stay outside the hussle and bustle of Hamburg. Our room had a wonderful view of the Elber - Otis Redding could have been describing the place when he wrote "Dock of the Bay".

Stayed in July 2023

location to the river, breakfast array superb. Staff very friendly, impeccable service and genuinely helpful in accommodating my needs. Five star service

Stayed in June 2023

missing AC in the room.

almost everything!!

Stayed in June 2023

Delightful room and service.

Stayed in May 2023

I had to pay an unexpected surcharge of EUR 80 because the receptionists were not aware that I had reserved two rooms for a total of 4 people altough I could show that Booking had confirmed my reservation as indicated. I therefore expect a refund of the additional payment from the party responsible for the mishap.

The location was beautiful, the breakfast excellent (although not quite up to the same standard as 12 ago).

Stayed in May 2023

Nothing, there is nothing I did not like.

Where can I begin, truly one of the best hotel experiences I've had. I love the history of the hotel along with the friendly staff who are willing to go well and beyond to help out and the smile that never leaves their faces truly made an everlasting impression. I will definitely be coming again if I ever visit Hamburg next time.

Stayed in April 2023