Reviews of Holiday Inn Express Neunkirchen by IHG This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Zum Eisenwerk 3, 66538 Neunkirchen, Germany
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReally clean, comfortable and pleasant to stay.
Dear Charley, Thank you very much for your review. We greatly appreciate all feedback. We are delighted that you enjoyed your stay with us so much. We look forward to welcoming you back soon. Kind regards Lisa Castrogiovanni Guest Service Agent
Dear Charley, Thank you very much for your review. We greatly appreciate all feedback. We are delighted that you enjoyed your stay with us so much. We look forward to welcoming you back soon. Kind regards Lisa Castrogiovanni Guest Service … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! We were extremely happy with the cleanliness of the room and the size.
That parking was charged extra.
Hello Piotr, Thank you for taking the time to rate us. We are delighted to read that you were satisfied with our team and service. Regarding parking, you can use the public car park, which is free of charge and located directly across the street. We look forward to welcoming you back soon. Kind regards Lisa Castrogiovanni Guest Service Agent
Hello Piotr, Thank you for taking the time to rate us. We are delighted to read that you were satisfied with our team and service. Regarding parking, you can use the public car park, which is free of charge and located directly across the … Show more
Reviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAbsolute wunderbar
Hello Phil, Thank you for taking the time to write a review. We are delighted to read that you were very satisfied with us and our team. We will be happy to pass on this positive review to our team. We look forward to welcoming you back as our guest soon. Kind regards Lisa Castrogiovanni Guest Service Agent
Hello Phil, Thank you for taking the time to write a review. We are delighted to read that you were very satisfied with us and our team. We will be happy to pass on this positive review to our team. We look forward to welcoming you back… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast. Very professional service.
All good.
Hello Bernhard, Thank you for taking the time to review your stay with us. We are delighted to read that you were satisfied with our team and our service. We will be happy to pass this on. We would be very pleased to welcome you back as our guest soon. Kind regards Lisa Castrogiovanni Guest Service Agent
Hello Bernhard, Thank you for taking the time to review your stay with us. We are delighted to read that you were satisfied with our team and our service. We will be happy to pass this on. We would be very pleased to welcome you back as o… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewConvenient to autobahn good breakfast friendly staff
Parkingcharge
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFirst impressions were good and the bathroom was good with a nice powerful shower. Bed was very comfortable.
Cleanliness was not of a high standard. Pieces of pizza from a previous guest were left underneath the bed. The carpet was dirty and threadbare and the sofa/ guest bed was disgustingly stained and filthy. Not what I would expect from IHG. My room was excessively noisy due to a delivery lorry parking under the bedroom window at 6am with a loud refrigeration unit roaring, bulbs were missing from a couple of lamps in the room, the kettle switched itself on an began boiling at 4.30am. It looks like they do not cater for British tourists as they're are no English tv channels, apart from the world news.
Dear Mr Rex, We sincerely regret that you found the sofa dirty and pistachio shells on the floor. This does not meet our cleaning standards, and we have already instructed the staff to carry out a thorough cleaning. We are also in the process of replacing the sofa upholstery. As for the water heater, we find it strange that it started working automatically. After checking with the technical service, we could not find any anomaly, but we will follow up on this to rule out the possibility of replacing the device. As for the delivery van, it arrives between 8:30 and 9:30 a.m., so we assume it is the municipal garbage truck. The collection times for these trucks are not determined by us, but by the city administration. I would also like to inform you that we do not discriminate anybody on the basis of their nationality, and we take this point very seriously . BBC News is available in all of our rooms We thank you for your feedback and hope to welcome you to our hotel soon. Yours faithfully Rosa Suárez Alvarez General Manager
Dear Mr Rex, We sincerely regret that you found the sofa dirty and pistachio shells on the floor. This does not meet our cleaning standards, and we have already instructed the staff to carry out a thorough cleaning. We are also in the proc… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewChecked in late in the evening and we were given a joining rooms which was perfect for our family
Hello Natasha, Thank you for taking the time to write us a review. We are delighted to read that you were very satisfied with your stay at our hotel. We look forward to welcoming you back to our hotel soon. Kind regards, Luisa Maar Front Office Superviso
Hello Natasha, Thank you for taking the time to write us a review. We are delighted to read that you were very satisfied with your stay at our hotel. We look forward to welcoming you back to our hotel soon. Kind regards, Luisa Maar Front Of… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything was great - we stayed only one night, passing by the region, and it was perfect. All staff are super friendly, all very clean, the room very comfortable - even more than what we needed! - and great value for money!
Nothing really.
Dear Silvia, many thanks for your great feedback. We are very proud to hear that everything was fine and we looking foward to welcome you soon. Best regards Elena Carrera Guest Service Agent
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewA very nice hotel with good car parking. Excellent facilities. Lovely Stumms Brauhaus 5 minute walk and well worth a visit.
Dear Malcolm, thank you very much for your review. We greatly appreciate any feedback. Our team is very pleased that you enjoyed your stay with us. We would be delighted to welcome you back soon. Kind regards Lisa Castrogiovanni Guest Service Agent
Dear Malcolm, thank you very much for your review. We greatly appreciate any feedback. Our team is very pleased that you enjoyed your stay with us. We would be delighted to welcome you back soon. Kind regards Lisa Castrogiovanni Guest Se… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewRoom, AC, service
Architecture, elevator mirror
Good evening Paul, us. Thank you for your review. We will be happy to pass it on to our team. Regarding the elevator mirror, a new one has already been ordered. However, due to the current market situation, production and delivery have been delayed. Our team is already looking forward to welcoming you again. Best Regards Stefanie Legrom Guest Service Manager
Good evening Paul, us. Thank you for your review. We will be happy to pass it on to our team. Regarding the elevator mirror, a new one has already been ordered. However, due to the current market situation, production and delivery have be… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewStaff on reception when we arrived and checked out were friendly, efficient, spoke great English (my German is not very good!) and very well organised. I would have no hesitation recommending the Holiday Inn Express Neunkirchen as a place to stay.
Nothing I can think of
Hello Graham, Thank you for taking the time to rate your stay in our house. We are happy to pass on this great review to our team. We look forward to welcoming you again. With kind regards Stefanie Legrom Guest Service Manager
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGood location
Nothing
Dear Neil, Thank you very much for taking the time to write us a review. We are pleased to read that you were satisfied with your stay with us. We are happy to pass this review on to our team. We look forward to welcoming you as our guest again soon. Yours sincerely, Luisa Maar Front Office Supervisor
Dear Neil, Thank you very much for taking the time to write us a review. We are pleased to read that you were satisfied with your stay with us. We are happy to pass this review on to our team. We look forward to welcoming you as our guest … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewBig rooms, good breakfast
Airconditioning not working (33 degrees outside)
Dear Chelsea, Thank you for taking the time to review your stay at our hotel. We regret that you were not satisfied with your stay. As a control element of the air conditioning system is defective, it cannot run at maximum power as usual. The corresponding replacement part has been ordered and is on its way to us, but due to the current market situation there are unfortunately delays in delivery. We apologise for this inconvenience. Our team would be delighted to welcome you back. Luisa Maar Front Office Supervisor
Dear Chelsea, Thank you for taking the time to review your stay at our hotel. We regret that you were not satisfied with your stay. As a control element of the air conditioning system is defective, it cannot run at maximum power as usual. … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified review