Reviews of Hilton Garden Inn Munich City West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Landsberger Strasse 112 , Schwanthalerhöhe, 80339 Munich, Germany
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewVery good
Very good
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very good. Room was comfortable, over all we are pretty satisfied. Location was very good
some days cleaning did not do a good job
Thank you for your feedback! We’re glad you enjoyed the breakfast, comfort, and location. We apologize for the cleaning issues on some days and will address this with our team to improve. We appreciate your satisfaction and hope to welcome you again soon!
Thank you for your feedback! We’re glad you enjoyed the breakfast, comfort, and location. We apologize for the cleaning issues on some days and will address this with our team to improve. We appreciate your satisfaction and hope to welcome … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery good
Very good
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNice room, good location, good breakfast
Washing machine is only one. Dryer takes more than 2 hours and still does not dry properly. There is no booking system for Washing machine and dryer. Lifts are smelling. Plates and cups are not washed properly. Smell like egg. No drinking water. No mini frij.
Thank you for your feedback and for highlighting the room, location, and breakfast — we’re glad you enjoyed those aspects. We’re sorry to hear about the issues with the laundry facilities, cleanliness, and amenities. Your comments have been shared with our team for immediate review and improvement. We truly appreciate your input as it helps us serve our guests better.
Thank you for your feedback and for highlighting the room, location, and breakfast — we’re glad you enjoyed those aspects. We’re sorry to hear about the issues with the laundry facilities, cleanliness, and amenities. Your comments have been… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location is decent, supermarket and eateries close by. Easy access to the city with tram.
1. Extremely unwelcoming staff at the reception, gave very cold answers to our questions and not particularly willing to help. 2. The most disappointing aspect of the stay was the paid parking. After paying a whopping 25€ per night, the garage was found to be entirely spoilt with bird droppings, stinky and dirty- making it also difficult to handle luggage from the parking. We had an SUV, and the access to the parking is extremely congested, we barely got through without damaging the car.
Dear Sony, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the convenience of our location and the ease of access to the city. However, we're very sorry to learn about the negative experiences you encountered during your stay. We sincerely apologize for the behavior you experienced at reception, your comments will be addressed with our team to ensure improvements are made. We also regret that the parking facility did not meet your expectations. The condition you described is certainly not acceptable, and we are currently reviewing the cleanliness and accessibility of the garage with our maintenance team and service providers. Your feedback is invaluable in helping us improve these areas. Thank you once again for your candid review. We hope to have the opportunity to welcome you back in the future and offer you a much-improved experience. Best regards, Dwi Yanti Guest Service Agent
Dear Sony, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the convenience of our location and the ease of access to the city. However, we're very sorry to learn about the negative experien… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIt’s clean and very close to München rail station
There is no water for the guest in the room
Dear Mr/s Pradeep, Thank you for your feedback! We're glad to hear that you found the location convenient and the place clean. We apologize for the inconvenience regarding the water in the room. We will make sure to address this issue and provide a better experience for future guests. Best regards
Dear Mr/s Pradeep, Thank you for your feedback! We're glad to hear that you found the location convenient and the place clean. We apologize for the inconvenience regarding the water in the room. We will make sure to address this iss… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGood location
Smelly and small room, not daily room cleaning
Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found our location convenient. Regarding the room condition and cleaning service, we apologize for any inconvenience caused. Please kindly note that to ensure timely daily housekeeping, guests are requested to hang the “Please Clean Room” sign on the door between 8:00 AM and 3:00 PM. This helps our team know when to provide service. We appreciate your understanding and hope to make your stay more comfortable. Best regards, Fo Team
Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found our location convenient. Regarding the room condition and cleaning service, we apologize for any inconvenience caused. Please kindly note that to e… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe staff is really nice and helpful
The shower head is broken in our room. The air con is also a bit weak. The sofa bed is also not comfy. Shampoo and body wash is slimey
Dear Valued Guest, Thank you so much for your kind words about our staff — we’re thrilled to hear they made a positive impression! We really appreciate your feedback regarding the shower head, air conditioning, sofa bed, and toiletries. Your comments help us improve, and we’ll be addressing these issues to make future stays even more comfortable. We hope to welcome you back soon for an even better experience! Kind Regards, Inee Sual Cluster Front Office Manager
Dear Valued Guest, Thank you so much for your kind words about our staff — we’re thrilled to hear they made a positive impression! We really appreciate your feedback regarding the shower head, air conditioning, sofa bed, and toiletries. You… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLovely hotel, close to Donnersbergerbrücke station.
There wasn't much going on close to the hotel, you had to go into town for food/drinks.
Dear Guest, Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and appreciated our convenient location near Donnersbergerbrücke station. It's a great connection point for getting around Munich quickly and easily. We understand your comments regarding the nearby area being quieter in terms of food and nightlife options. While our immediate surroundings are more residential, we’re always happy to recommend some great local spots or help arrange transport into the city center for a wider variety of dining and entertainment. We hope to welcome you back again soon and make your next stay even more enjoyable. Warm regards, FO Team
Dear Guest, Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and appreciated our convenient location near Donnersbergerbrücke station. It's a great connection point f… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewRoom with sofa was comfortable for us .. the breakfast was very good
Faraway from the center
Dear Guest, Thank you very much for your kind feedback. We’re delighted to hear that the room with the sofa was comfortable and that you enjoyed our breakfast. We appreciate your comments regarding the location and hope it didn’t cause you too much inconvenience. We look forward to welcoming you again in the future! Best regards, your Hilton Garden Inn Team
Dear Guest, Thank you very much for your kind feedback. We’re delighted to hear that the room with the sofa was comfortable and that you enjoyed our breakfast. We appreciate your comments regarding the location and hope it didn’t cause you… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewThe room was quiet. The hotel is close to train station - "donnerbergerbruke". Better to get of at the back side of st (while coming from Airport) & take a short walk which is a bonus. No good restaurants nearby. One Shady Pizza joint - Viona - not sure whether you can visit the place with family though. However a few meters walk off the main raod, there is a residential area where you can find decent food joints.
Nothing that we can complain about
Dear Guest, Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed the quietness of your room and found our location convenient, especially with the nearby Donnerbergerbrücke train station. Your helpful tip about getting off at the back side of the station and the walk is much appreciated! We also value your comments about local dining options and are glad you found some decent places nearby. We hope this information will be useful for future guests as well. It’s wonderful to know you had no complaints, and we look forward to welcoming you back again soon. Best regards, your Hilton Garden Inn Team
Dear Guest, Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed the quietness of your room and found our location convenient, especially with the nearby Donnerbergerbrücke train station. Your helpful tip about g… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewGreat staff
Dear Guest Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It was a pleasure hosting you, and we look forward to welcoming you back again soon. Best regards, FO Team
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewLocation was good, two tram lines to take to Karlplatz and HBF was near also, just 4 stops. Breakfast was good, beds were OK. Uber/taxi needed to go to other places, not walking distance
Tea, coffee in room, just ok
Thank you very much for your feedback. We’re glad to hear that you found our location convenient with easy tram access and enjoyed the breakfast. We appreciate your comments regarding the beds and the tea/coffee amenities, and we will keep these in mind to improve our services. Should you visit us again, we hope to provide an even better experience.
Thank you very much for your feedback. We’re glad to hear that you found our location convenient with easy tram access and enjoyed the breakfast. We appreciate your comments regarding the beds and the tea/coffee amenities, and we will k… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewGreat location, two Tram lines (18, 19) stop right outside. S-Bahn stop is 3 minutes away. Room was modern and comfortable, a little tight, but fine. Breakfast is great, large variety of food (incl. eggs, bacon, sausage, german breads etc.). Staff is helpful and friendly.
Shower temperature control is bad. It's one where you set the temperature and it's supposed to regulate it. But it goes between hot and lukewarm constantly. We stayed in two different rooms and both had this issue.
Dear Lutz, Thank you for sharing your feedback with us! We’re thrilled to hear that you enjoyed our great location, the convenient tram and S-Bahn connections, and found our rooms modern and comfortable. We're also glad to know that you liked the breakfast selection and appreciated our staff’s helpfulness and friendliness. We’re truly sorry to hear about the issue with the shower temperature control. We understand how frustrating this must have been, especially after staying in two different rooms. Please rest assured that we are investigating this matter with our maintenance team to ensure it is resolved promptly. We hope to welcome you back in the future and provide you with an even more comfortable stay. Best regards, Dwi Yanti Guest Service Agent
Dear Lutz, Thank you for sharing your feedback with us! We’re thrilled to hear that you enjoyed our great location, the convenient tram and S-Bahn connections, and found our rooms modern and comfortable. We're also glad to know that yo… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation was good close to the tram for great travel options
The toilet spat water out when it flushed, the cleaning was irregular and inconsistent making the bed by not emptying the bins or restocking toilet paper tissues or providing clean cups and glasses. The shower ran hot and cold in 20 second cycle. Staff were aloof no welcome or acknowledgment when we entered or left. I left feedback to that effect but nothing changed. All in all I wish we had stayed somewhere else.
Dear Craig, Thank you for taking the time to provide your feedback. We are pleased to hear that our location was convenient for your travel needs, but we are truly sorry to learn about the challenges you experienced during your stay. We sincerely apologize for the issues you encountered with the toilet, inconsistent cleaning service, and fluctuating shower temperature. This is certainly not the standard we aim to provide, and we will be addressing these concerns with our maintenance and housekeeping teams to ensure they are promptly resolved. We are also sorry to hear about your experience with our staff. A warm welcome and attentive service are key priorities for us, and we regret that this was not reflected during your stay. We will review your comments with the team to ensure a more positive and welcoming atmosphere for all of our guests. Your feedback is valuable to us, and we appreciate you taking the time to share it. We hope you’ll give us another opportunity to improve your experience in the future. Warm regards, Dwi Yanti Guest Service Agent
Dear Craig, Thank you for taking the time to provide your feedback. We are pleased to hear that our location was convenient for your travel needs, but we are truly sorry to learn about the challenges you experienced during your stay. We s… Show more