Charged extra for coffee, towels, sheets. No staff ever at desk; you had to ring a buzzer to get anyone, which is annoying if you just have a question or want advice. The first night I had food I wanted to refrigerate but couldn’t find anyone to get into the kitchen, because it’s locked like everything else. Next day when I got the key to the kitchen the refrigerator was empty and the door was open. No one around to ask if it worked. 2nd time throwing my food away!! They really need full time front desk help.

Very clean, decent sized room, not noisy, close to train station and grocery store.

Stayed in September 2025

Breakfast bit expensive fork what you get

Clean and comfortable

Stayed in July 2025

Can’t really think of anything, did what it said on the tin.

Location close to the station and HSB good, not too far from the Altstadt. Room warm and comfortable.

Stayed in October 2024

Our room was directly onto quite a busy road so noisy. We had to pay for linen/towels which is the policy but had not been made clear to us beforehand and made the stay more expensive than I’d expect for a hostel

Good size rooms and bathroom. Light with big windows

Stayed in August 2024

The kitchen was well-equipped but a bit small with only one sink and one stove (with 4 hot plates).

Nice clean rooms and clean bathroom, nice lounge area, access to a kitchen, short walk from the train and bus station.

Stayed in March 2024

Noisy groups, loud conversations continuing through the night. A stranger entered our room to use the toilet in the middle of the night.

Location was convenient to sightsee. Room was large and clean. Check in n check out process was quick.

Stayed in December 2023

Instead of paying 55€ for the night as advertised + 3,50€ cash for city tax, I was additionally charged an extra 4€ for some unknown reason.

Clean Facilities, friendly staff and an ideal location to go hiking in Harz National Park.

Stayed in September 2023

No TV

Really was above the expectations, thanks

Stayed in June 2023

A fan as it was quite warm during the night and it's on a main road so it was too loud to have the window open

Super close to the main train station, not too far to walk into the town and main market place. We had a private room with an ensuite and you wouldn't know it was a hostel, very generous size room and bathroom, we had a great view.

Stayed in June 2023

No wifi in room

Stayed in February 2023

only thing was that we were almost the only people there after the weekend, so felt empty. Normally you get to meet some folks in a hostel...

Guy behind the counter was extremely polite, helpful and had great English. Helped us book a horse ride on the outskirts of town, which we would not have been able to do otherwise, as we don't speak German. As that was a special bit of the trip, will be forever grateful for his assistance. Located right by station and bus station, so easy to get around - tourist tax gives you free bus travel, so we made that back easily enough and it made things simpler. Kitchen was ok - 4 electric hobs, so could do basic meals. Room was fine, with view of the mountain - 3 single beds, so great for our family. Have booked "family rooms" often enough that have not been so well configured for myself and my two secondary age children...

Stayed in February 2023

Not much to be honest. This is a good value for money but likely you will not book the same room twice.

The room was clean and pretty big. This was good enough for 2 adults and 2 kids. In addition, there is a free parking lot in front of the hotel.

Stayed in October 2022

all good

good facilities and furniture, friendly staff

Stayed in September 2022

Booking dot com does not show the charge for sheets and towels. Perhaps include the charge for sheets in the price.

Very helpful staff. Central location. Clean and fresh decoration.

Stayed in June 2025

We booked mainly because of the price (we were passing through and only staying one night) but once extra charges for bed linen, towels etc were added it wasn't as good value as 1st appeared. Also the breakfast was fine but very basic for the price (bread roll an cup of tea or coffee but some types of coffee were extra).

Room was compact but comfortable, with private bathroom. Location was good, walking distance to train station, shops and restaurants. There was a guest kitchen but you had to pay 20euro deposit to get access to this.

Stayed in July 2024

Kitchen autoclosure No food in the room allowed

It looked more like a hotel with a full-fleged bathroom inside appartment

Stayed in May 2024

The staff replied our questions unfriendly, we felt us not welcomed. They refused to give us our Harzer Urlaubs-Ticket (HATIX) lying the 2-night reservation instead of 1-night one is required. There is no online payments for booking, but we also got no bills for our payment by cash direct in hostel. Towels and bed linen are for extra charge. Horrible pillows! You can get a key from kitchen with a kettle and microwave only under the 20 euro deposit, but there is free hot water in coffee machine. Breakfast (for additional 5,5 euro) consists from 2 white flour buns, a sausage and portion packets of butter, jam and honey. Never again!

Beds were comfortable. Free street parking slots right in front of the door. Good location.

Stayed in March 2024

Very cold in the room. Around 18 C, we estimate. Mattress was very thin thus, the bed was very uncomfortable. You have to do your bed by your own. They provide linen with a cost. Breakfast is a bad joke. Only cheap gem and something like a chocolate. Instant coffee and only one per person after you can pay with coins. For the price of 200 euros per night, for a room of 5 persons it is a rip off.

It was clean

Stayed in December 2023

Too much noise.

Near station.

Stayed in September 2023

Lot's of additional costs, not worth it.

Clean

Stayed in August 2023

Thought there was private parking included (had to find it one the street) Not clean Extra payment needed for towels, sheets 🙄 after the charges, I could have stayed in a hotel with breakfast Needing to strip the beds and deposit the sheets ourselves Noisy, not soundproofed Staff a little.... hazy

Triple room Location Private bathroom

Stayed in July 2023

- Breakfast costs 5 euros but is free if you give them a top review on booking.com or google. - At check-in, you had to pay for bed linen, towels and tourist tax to the city, which for us amounted to 34.5 euros extra on top of the price shown on Booking.com - The floor of the bedroom was not completely clean. It was dusty and there were leftovers from previous guests.

- Easy to park near the hostel. - Kitchen with fridge, hob, cutlery and plates are free to use for the guest.

Stayed in July 2023

Lack of parking, only street parking is free and there are limited spaces. Otherwise you have to pay for parking in the parking lots.

Room was clean, warm and location was perfect close to the Altstadt.

Stayed in April 2023

Hostel is very nice and clean, family room is pretty spacious. Breakfast was fresh and enough to be full.

Stayed in March 2023