8,2

Recensioni su Holiday Inn Express Frankfurt Messe by IHG Questa classificazione esprime la qualità della struttura rispetto agli standard del settore, in termini di prezzi, servizi e infrastrutture. Si basa su un'auto-valutazione della struttura stessa e può aiutarti a scegliere l'alloggio ideale per te!

Gutleutstraße 296, Gutleutviertel, 60327 Francoforte sul Meno, Germania

  • Franco

    Data recensione: 4 settembre 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Albergo veramente fantastico considerando anche il prezzo. Colazione ottima e abbondante. Letto comodo.

  • Costantino

    Data recensione: 4 settembre 2025 · Soggiorno nel mese di settembre 2025

    Recensione verificata

    Rapporto qualità prezzo

    La colazione tutto sporco.. unto..

  • Anonimo

    Data recensione: 29 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
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  • Riccardo

    Data recensione: 29 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    All

  • Alessandro

    Data recensione: 28 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
  • Roberto

    Data recensione: 27 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Il divano letto era scomodissimo con la rette piegata nel mezzo C'era una fossa

    Risposta della struttura:

    Dear valued guest, We are sorry to hear about the issue you experienced with the sofa bed during your stay at our Holiday Inn Express Frankfurt Messe. Comfort is paramount to us, and we strive to ensure all our guests feel as cozy and relaxed as possible. It is unfortunate to hear that the sofa bed did not meet the usual standard we pride ourselves on. Your feedback is important to us and it points us in the right direction for improving our services. Allow us to assure you that we aim to provide a restful experience for all our guests, one where every detail of your stay is taken care of. While I may not be able to provide specifics on the action taken due to the limitations set, your comments have been noted and the issue has been brought to the attention of our team. We are committed to your satisfaction and delivering the high standard of service that our guests expect and deserve. We hope to have another opportunity to welcome you back at the Holiday Inn Express Frankfurt Messe for a more comfortable and satisfying stay. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear valued guest, We are sorry to hear about the issue you experienced with the sofa bed during your stay at our Holiday Inn Express Frankfurt Messe. Comfort is paramount to us, and we strive to ensure all our guests feel as cozy and rela… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    27 agosto 2025
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  • Carlo

    Data recensione: 27 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Posizione molto comoda per chi arriva in macchina. Non distante dal centro. Personale alla reception molto gentile e disponibile a dare info turistiche utili.

    Nulla

    Risposta della struttura:

    Dear Guest, It is indeed delightful to hear such positive words and it’s always satisfying to know that our guests have enjoyed their stay with us. I'm especially pleased that you found our location convenient for your needs and were able to explore the downtown area with ease. Furthermore, I'm glad to learn that our reception staff could provide you with useful tourist information. Their dedication to providing excellent customer service is one of our hotel's core values and your comment will certainly be shared with the team to encourage them to continue their great work. We hope this experience will inspire you to visit us again at the Holiday Inn Express Frankfurt Messe, an IHG Hotel. We look forward to welcoming you back for another enjoyable stay. Sincerely, Mustafa Maschkur, Cluster General Manager

    Dear Guest, It is indeed delightful to hear such positive words and it’s always satisfying to know that our guests have enjoyed their stay with us. I'm especially pleased that you found our location convenient for your needs and were a… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    27 agosto 2025
  • Daniela

    Data recensione: 25 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
  • Michele

    Data recensione: 24 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Nulla

    Tutto. Hotel molti sporco, con un livello di igienizzazione della stanza non adeguato allo stile pur "basic" del brand. Prezzo accattivante ma, di fatto, corrispondente a quelli che si acquista.

    Risposta della struttura:

    Dear Guest, We are truly sorry to hear about your less than satisfactory experience, and we apologize for any inconvenience you may have faced. The cleanliness of our hotel is a vital aspect of our operations, and we are disheartened to hear that we did not meet your expectations in this regard. At Holiday Inn Express Frankfurt Messe, an IHG Hotel, we strive to ensure that each guest enjoys a clean, comfortable, and pleasant stay. We take pride in providing high-quality services that reflect the standards of our brand. It is indeed unfortunate that we fell short of delivering the exemplary services we aim for during your stay. The feedback you have provided is invaluable and will be used to make necessary improvements. We want our guests to have the best experience possible where everything exceeds their expectations. We hope that you will give us another chance to demonstrate our level of service should you return to Frankfurt. We are confident that we can provide a much better experience. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, We are truly sorry to hear about your less than satisfactory experience, and we apologize for any inconvenience you may have faced. The cleanliness of our hotel is a vital aspect of our operations, and we are disheartened to he… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    25 agosto 2025
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  • Marco

    Data recensione: 22 agosto 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata
  • Giulio

    Data recensione: 21 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Colazione abbondante. Personale nella hall gentile.

    Camera troppo piccola per 4 persone. Massimo 2 adulti per lo spazio in camera. Il secondo giorno la camera non era sistemata bene e mancava carta igienica. Abbiamo avuto una situazione spiacevole e ci hanno gettato nella spazzatura due buste di regali.

    Risposta della struttura:

    Dear Guest, It's great to hear that you enjoyed our hearty breakfast and found our staff to be friendly. We always strive to provide a warm and welcoming atmosphere, so it's rewarding to know that we delivered this during your stay. However, I'm sorry to hear that your room was not up to the standard you'd expect. Our rooms are designed to maximize space and comfort, but we understand that everyone has different preferences and requirements. I'm also sorry to hear that there was a misunderstanding with housekeeping. We normally ensure that all rooms are restocked with essentials daily, and it seems this was not the case during your stay. The incident regarding your gifts is deeply regrettable. We understand the importance of personal items and we always try to handle them with the utmost care. It's unfortunate that there was a mishap in this instance. Please know that your feedback is important to us and we will certainly use it to review our operations and services. Our aim is to continuously improve and provide all our guests with an excellent experience. Thank you for choosing Holiday Inn Express Frankfurt Messe, ein IHG Hotel for your stay. We hope to serve you better in the future. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, It's great to hear that you enjoyed our hearty breakfast and found our staff to be friendly. We always strive to provide a warm and welcoming atmosphere, so it's rewarding to know that we delivered this during your stay… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    22 agosto 2025
  • Silvia

    Data recensione: 20 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    La posizione.

    Risposta della struttura:

    Dear Guest, Your concise feedback about the location of our hotel is much appreciated. Location is indeed a crucial factor when choosing a place to stay, and we are glad to hear that you found the position of Holiday Inn Express Frankfurt Messe advantageous. Our team continually strives to offer our guests the best possible experience and to make every stay with us memorable. We are committed to excellence in everything we do and are pleased to know that our location contributed to your positive experience. We hope to have the pleasure of welcoming you again in the future and continue providing you with our dedicated service. Sincerely, Mustafa Maschkur Cluster General Manager Holiday Inn Express Frankfurt Messe, ein IHG Hotel

    Dear Guest, Your concise feedback about the location of our hotel is much appreciated. Location is indeed a crucial factor when choosing a place to stay, and we are glad to hear that you found the position of Holiday Inn Express Frankfurt … Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    21 agosto 2025
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  • Cuoccio

    Data recensione: 20 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Staff

    Colazione poco varia, stanza piccola per il numero di ospiti, con solo lenzuola e asciugamani puliti, ma finestre sporchissime, tende impolverate, moquette a terra che emana cattivo odore… ragnatele alla porta e in corridoio

    Risposta della struttura:

    Dear Guest, Your recent feedback about your stay at our Holiday Inn Express Frankfurt Messe, an IHG Hotel has reached us, and we are genuinely concerned to learn about your experiences. We, as a team, strive to provide impeccable service and spotlessly clean facilities to our guests. It is disheartening to know that we couldn't meet your expectations in this regard. Be it our rooms, housekeeping, or the breakfast we serve, we always want to provide our guests with a comfortable and enjoyable stay. Your remarks about the room cleanliness and breakfast variety have been noted. We are committed to the ultimate satisfaction of our guests and continuously look for ways to enhance their experience. Your feedback, although less than satisfying, provides us with an opportunity to introspect and refine our services. We hope this experience will not deter you from choosing our property for your future visits to Frankfurt. We are keen to show you our usual high standards and make your next stay a very positive and memorable one. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, Your recent feedback about your stay at our Holiday Inn Express Frankfurt Messe, an IHG Hotel has reached us, and we are genuinely concerned to learn about your experiences. We, as a team, strive to provide impeccable service … Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    21 agosto 2025
  • Isabella

    Data recensione: 19 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Nulla.

    Posizione troppo lontana dal centro, colazione scarsa e personale non preparato su eventuali intolleranze/allergie alimentari. Camere troppo piccole senza armadio o piani per poggiare i bagagli. Nei corridoio delle stanze, sui cornicioni delle porte ragni e ragnatele. Bagno piccolo e angusto.

    Risposta della struttura:

    Dear Guest, We regret to hear about your recent experience at the Holiday Inn Express Frankfurt Messe, ein IHG Hotel. It appears that we did not meet your expectations and for this, we are truly sorry. Our Hotel is indeed located a bit away from the city center, which some guests find peaceful while others may find inconvenient. We make it a point to be transparent about our location on our website and any third-party booking websites to help our guests make an informed decision. We are surprised to hear about your breakfast experience as we strive to source quality ingredients and offer a variety of choices. However, we acknowledge your feedback regarding the need for more options for guests with specific food intolerances/allergies. We will continuously work on enhancing our offerings to cater to a wider range of dietary needs. Regarding your comments on room size and amenities, we aim to provide a comfortable and functional space for our guests. We apologize if the room did not meet your expectations. As for cleanliness, we maintain stringent standards and it's concerning to hear about your observation. We assure you that we take such feedback very seriously and we'll be looking into this matter to ensure it doesn't occur again. We hope you will give us another chance to welcome you back in the future, where we can demonstrate the high standards we set for ourselves and for our guests' experiences. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, We regret to hear about your recent experience at the Holiday Inn Express Frankfurt Messe, ein IHG Hotel. It appears that we did not meet your expectations and for this, we are truly sorry. Our Hotel is indeed located a bit aw… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    21 agosto 2025
  • Gian

    Data recensione: 13 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Colazione molto ampia

    Distanza dal centro

    Risposta della struttura:

    Dear Guest, It is heartening to know that you appreciated our expansive breakfast offerings during your stay at the Holiday Inn Express Frankfurt Messe. Our culinary team puts a lot of effort into providing a variety of options to kickstart your day on a delightful note. Regarding your comment about the hotel's distance from the center, it is indeed a trade-off we make to offer a serene and quiet environment that many of our guests appreciate. However, we understand that each guest's preference varies, and we are taking your feedback into account. We look forward to welcoming you back and hope that you will continue to enjoy our services, while we strive to make your stay as comfortable and enjoyable as possible. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, It is heartening to know that you appreciated our expansive breakfast offerings during your stay at the Holiday Inn Express Frankfurt Messe. Our culinary team puts a lot of effort into providing a variety of options to kickstar… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    13 agosto 2025
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  • Pasquale

    Data recensione: 11 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Il personale super disponibile davvero top. Stanza con materassi molto comodi, lodevoli la pulizia, colazione e parcheggio. In 40 minuti si arriva in centro anche a piedi.

    Ci è piaciuto tutto

    Risposta della struttura:

    Dear valued guest, It brings us immense joy to hear that you had an enjoyable stay at Holiday Inn Express Frankfurt Messe, ein IHG Hotel. Your kind words about our staff's helpfulness truly inspire us. Their dedication to service is indeed one of our hotel's greatest strengths. We are also delighted that you found our rooms to your satisfaction. Our team takes great pride in maintaining the highest standards of cleanliness and comfort, including the quality of our mattresses. It's wonderful to know that you appreciated these efforts. Moreover, we're glad that our hotel's location proved convenient for your visit. Being able to reach the city center with ease, whether by foot or by vehicle, is certainly an advantage that we're happy to offer our guests. Lastly, your positive feedback on our breakfast service and parking facilities is greatly appreciated. We strive to provide a complete experience for our guests, and it's heartening to know that we succeeded in your case. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear valued guest, It brings us immense joy to hear that you had an enjoyable stay at Holiday Inn Express Frankfurt Messe, ein IHG Hotel. Your kind words about our staff's helpfulness truly inspire us. Their dedication to service is in… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    12 agosto 2025
  • Andrea

    Data recensione: 11 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Ottimo hotel e ottimo servizio appena abbiamo chiesto cambio camera x puzza di fumo ci hanno accontentato

    Risposta della struttura:

    Dear Guest, It's truly heartening to hear your positive remarks about our hotel and service. Your satisfaction and comfort remain our topmost priority, so we're pleased to learn that our team was able to efficiently address your concern regarding the room change. A smoke-free environment is indeed crucial for a pleasant stay and we are glad you appreciated our prompt response in ensuring the same. We believe in creating a comfortable and hassle-free experience for all our guests and your review confirms that we are succeeding in our endeavour. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay at Holiday Inn Express Frankfurt Messe, ein IHG Hotel. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, It's truly heartening to hear your positive remarks about our hotel and service. Your satisfaction and comfort remain our topmost priority, so we're pleased to learn that our team was able to efficiently address your co… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    12 agosto 2025
  • Laura

    Data recensione: 10 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
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  • Luana

    Data recensione: 10 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata
  • Damiana

    Data recensione: 8 agosto 2025 · Soggiorno nel mese di agosto 2025

    Recensione verificata

    Accoglienza Pulizia Design Colazione

    Niente

    Risposta della struttura:

    Dear Guest, It's wonderful to learn that you found our hospitality, cleaning, breakfast, and design to your liking. At the Holiday Inn Express Frankfurt Messe, we strive to provide our guests with a seamless and enjoyable stay experience. Your recognition of our efforts is highly motivating and encourages us to continue delivering exceptional service. We understand the importance of a clean environment, a hearty breakfast, and an inviting design, and we're glad to know we've succeeded in these areas during your stay. We look forward to welcoming you back for another memorable stay. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear Guest, It's wonderful to learn that you found our hospitality, cleaning, breakfast, and design to your liking. At the Holiday Inn Express Frankfurt Messe, we strive to provide our guests with a seamless and enjoyable stay experien… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    11 agosto 2025
  • Stefano

    Data recensione: 27 luglio 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata

    Pulito, ben servito con tutto il necessario

    La posizione un po’ lontano dal centro

    Risposta della struttura:

    Dear Guest, We are delighted to hear that your stay at Holiday Inn Express Frankfurt Messe, an IHG Hotel, was a comfortable one. We strive to maintain our rooms and services to the best of our abilities, and we are pleased to know that they met your expectations. Regarding your comment about our location, we understand that some guests may prefer a more central location. Nonetheless, we find that our location offers a tranquil retreat away from the bustling city center, providing a peaceful atmosphere for our guests. We hope that you were able to enjoy the unique charm and the calmness our location provides. We hope to have the pleasure of welcoming you back in the future, and we will endeavor to make your next stay even more enjoyable. Sincerely, Mustafa Maschkur, Cluster General Manager.

    Dear Guest, We are delighted to hear that your stay at Holiday Inn Express Frankfurt Messe, an IHG Hotel, was a comfortable one. We strive to maintain our rooms and services to the best of our abilities, and we are pleased to know that the… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    28 luglio 2025
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  • Monica

    Data recensione: 20 luglio 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata

    Camera non grandissima ma ben attrezzata. Ottima colazione. In 10 min con taxi si è in centro.

    Risposta della struttura:

    Dear Guest, Your feedback regarding your recent stay at Holiday Inn Express Frankfurt Messe is greatly appreciated. We're delighted to hear that you found your room well-equipped and our breakfast offerings to your liking. Our priority is to provide our guests with comfortable accommodations and a wide variety of breakfast options to kick start their day. It seems our location worked well for you too, with the city center being just a short taxi ride away. This indeed is one of the properties our guests find most appealing - the convenience of being near to the city's attractions without compromising on tranquility and relaxation. We hope you enjoyed your stay overall and we would love to welcome you back the next time you are in Frankfurt. Sincerely, Mustafa Maschkur Cluster General Manager Holiday Inn Express Frankfurt Messe, ein IHG Hotel

    Dear Guest, Your feedback regarding your recent stay at Holiday Inn Express Frankfurt Messe is greatly appreciated. We're delighted to hear that you found your room well-equipped and our breakfast offerings to your liking. Our priority… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    21 luglio 2025
  • Mauro

    Data recensione: 20 luglio 2025 · Soggiorno nel mese di luglio 2025

    Recensione verificata

    Parcheggio

    Doccia sporca di capelli

    Risposta della struttura:

    Dear valued guest, We are truly sorry to learn about your recent experience at Holiday Inn Express Frankfurt Messe, ein IHG Hotel. It is our utmost priority to provide a positive experience for all our guests and we understand that cleanliness plays a crucial role in this. We deeply regret to hear that you found the shower in your room dirty. As for your comment about parking, we would be grateful for more details so we can understand your concerns better. We are always open for suggestions on how we could improve our services. Please accept our sincere apologies and rest assured that your feedback provides us with the opportunity to improve. We are committed to ensuring that our guests enjoy a comfortable stay and we hope to have the opportunity to serve you better in the future. Sincerely, Mustafa Maschkur Cluster General Manager

    Dear valued guest, We are truly sorry to learn about your recent experience at Holiday Inn Express Frankfurt Messe, ein IHG Hotel. It is our utmost priority to provide a positive experience for all our guests and we understand that clean… Mostra altro

    Holiday Inn Express Frankfurt Messe by IHG
    21 luglio 2025
  • Grazia

    Data recensione: 21 giugno 2025 · Soggiorno nel mese di giugno 2025

    Recensione verificata
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  • Ivan

    Data recensione: 6 giugno 2025 · Soggiorno nel mese di giugno 2025

    Recensione verificata
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I commenti esprimono le opinioni personali dei clienti di Booking.com che hanno compilato il questionario dopo aver soggiornato in hotel. Queste opinioni non coincidono necessariamente con quelle di Booking.com. Vedi le nostre Linee guida sulle recensioni

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