Access to lifts complicated for people who had relatives on different floors. No buttons inside lifts. No emergency call inside lifts.Card swiping for lifts not explained properly for some arriving clients I met. Receptionists extremely helpful but seemed to be overworked as delays when requesting problems in room.

Very nice hotel and helpful receptionists. Food in restaurant good. Rooms clean.

Stayed in August 2025

They need to check their cleaning as I find broken glasses h fee the bed

The staff are very nice the bed is comfortable

Stayed in August 2025

No internet for the four days of our stay. Hallway lights are much too bright especially at night.

Good location, good food, pleasant staff, nice design, clean.

Stayed in September 2025

This hotel desperately needs to upgrade its air conditioning system in the rooms. It simply doesn't work. In the hotter summer temperatures this hotel would have been unbearable.

Lovely hotel great location good staff

Stayed in August 2025

Minor inconvenience, the lighting in the room could have been better and our window didn't open, but air-conditioing was fitted anyway.

Great location. Very attentive and polite/friendly staff from front of house to breakfast/kitchen and cleaning team. Beds were super comfy particularly the pillows! Excellent location for shopping, resturants and tram line and beautiful views of the city from the swimming pool. Would visit again if in the area.

Stayed in August 2025

I think the room that was making noises from the bathroom but it was resolved by staff member very fast love the service there.

Room was wonderful and also good theme and i liked that we were near japan centre

Stayed in August 2025

The 1 person blanket, on a 2 person bed.

All was ok.

Stayed in August 2025

Too much weird noises in the morning from what it looks like other rooms showers..

Nice bed and very nice location, not far from the train station

Stayed in August 2025

While not being dirty, it was also not the cleanest room. Shower/bathtub was OK, but it was nothing special. Paper towels were almost empty on arrival, towels were stained (unclear if towel was fresh or not). Overall no major complaints, just things where the hotel didn't shine compared to other hotel experiences we've had.

The location is amazing, since you are in the centre of little tokyo. The hotel is also very big and well organized. There is a karaoke bar in the basement and other interesting facilities depending on your taste.

Stayed in August 2025

No stairs

Staff very helpful

Stayed in August 2025

All good!

Swimmingpool location practical car park

Stayed in August 2025

Nothing

Super good location. Room big. Good breakfast. Clean and just everything as it should be.

Stayed in July 2025

The air conditioning!

Location of the pool albeit it was a little cold and only acces is a spiral staircase up 2 floors!

Stayed in August 2025

Shower would be hot and then cold all of a sudden.

Location

Stayed in August 2025

Queuing at reception was very lengthy. We lost power in our room and weren't able to get it fixed until late in the evening so was showering in the dark and couldn't dry/style hair etc for evening reservations.

Staff were so lovely and friendly. Leisure facilities were lovely, great view. Hotel suite was spacious.

Stayed in August 2025

If they can put smart tvs in rooms

Excellent hotel the workers are very friendly and ready to help . Very close to the main train station and high street shopping plenty of Japanese restaraunts around very safe any time of the day.

Stayed in August 2025

Old Hotel and the Ac was hot, then they changed the room, and the fix it

Location and there is Halal restaurant close to hotel

Stayed in August 2025

The parking garage located beneath the hotel is not operated by the hotel. However, the hotel has a partnership with another garage, which is located a short walking distance away.

Location was great and room was nice.

Stayed in June 2025

Uneficient lift /. Packed elevator

Instalaciones

Stayed in August 2025

The weather was warm during our stay and the air-conditioning in the room was very weak, even at the coldest setting. The TV remote in our room was missing (another was sent up quickly) and the hair dryer didn't work at all.

The gentleman at reception was very accommodating when we arrived a little early and we appreciated the quiet room we had requested. The room was spacious, clean and well-appointed, and the bed comfortable. The wooden floors were a plus. We didn't have time to try the hotel pool and other facilities. We come to Düsseldorf to enjoy Japanese restaurants, and the Clayton is perfectly situated for this.

Stayed in August 2025

Good location in Japanese neighborhood near subway an shops

Stayed in July 2025

That the pool and sauna are closed from 1pm tp 5pm everyday, that really was a complete bummer for our stay because on one of our rest days we had planned to relax in the sauna and have a swim and we really couldn't. It was the whole reason we booked our stay so it was truly beyond disappointing.

Location was phenomenal, central to everything. Facilities were great, very clean, restaurant, breakfast, bar, coffee and wonderful staff both front of desk and house keeping. Pool and sauna were fantastic.

Stayed in August 2025

Fun in the centre of Little Tokyo.

Stayed in August 2025

A/C didn't work in some rooms, TVs in deluxe room weren't smart and you couldn't cast on it. TV in Businnes room was smart, had Netflix, amazom prime, etc, but wasn't connected to internet. Overall stay was really good, but it really felt like one can get the same experience with smaller price in hotel located not so central

Hotel has great location, very nice stuff. Normal rooms. When A/C wasn't working in my room, got upgrade to Business suite

Stayed in August 2025