Nothing to report

Excellent location close but not too close to the Hamburg airport.

Stayed in September 2025

V.good service

Stayed in August 2025

Not a lot of parking places, but you can park the car in the nearby street without a fee.

The staff, the room, the bathroom and facilities. Great breakfast and very helpful staff.

Stayed in April 2025

The Staff was wonderful and very welcoming. They went out of their way to help out with everything I needed, and even gave recommendations about things to do.

Stayed in January 2025

The problem was that before checking out I was very surprised to find out from the front desk that I have an 8-day fee to pay. City tax... 51 Euro it wasn't included in the hotel price booking...😒😒🙃 Doesn't seem fair to me.... I was visiting Hamburg for a few days .... Why do tourists have to pay this tax?

Room very clean, staff very kind.

Stayed in November 2024

Breakfast They charge me with extra taxes although in the app was tax included

Staff are nice Clean

Stayed in November 2024

Great hotel

Stayed in October 2024

Restaurant was very good. The location is perfect, close to the airport.

Stayed in June 2024

It was a bit loud during the night as the hotel is next to a main boulevard.

The room was nice and clean, the breakfast was OK too. The location is near the airport which makes it convenient when travelling by plane.

Stayed in September 2024

Nothing

Good standard

Stayed in September 2024

I couldnt find good cafes or restaurants within walking distance

Very clean

Stayed in August 2024

The location is only convenient if you want to stay near the airport. To get to the city center it takes from 40 to 60 minutes. From 8am you won’t be able to sleep anymore because the cleaning staff will wake you up with the noise. I know they are just doing their job but the walls might just be very thin. Also, there was a weird smell every time we entered the room. My sister mentioned it could be the cleaning solution. Once the AC was turned on, the smell would go. When we arrived, almost at midnight, the man at the reception was not friendly at all and asked for the room to be paid. I remembered I had paid for it almost a month before but since I was very tired I didn’t double check, I gave my card. At checkout I mentioned to the lady in the reception I had indeed paid twice but she had already cancelled the second payment and returned the money, which shows great service.

The installations are in very good state and it is all very clean. The restaurant for lunch is excellent and the staff there very friendly.

Stayed in July 2024

-

Very kind and welcome staff

Stayed in June 2024

The price of breakfast is high and the variety of breakfast is low.

The attitude of the staff and the cleaness and tranquility of the environment.

Stayed in July 2024

Very nicely appointed room - lots of cupboard / closet space.

Stayed in May 2024

Lack of parking spaces.

We were met with a smile and helped promptly. It’s in a good location, close to the airport. Our room was ready and we enjoyed a delicious dinner with exceptional service.

Stayed in May 2024

We were offered an online check in, we were used and checked in at the hotel with a QR code. That was easy and fast. I even asked a worker at the reception if we needed to pay, and he said we pay when we check out. However at the same evening I received I found a letter in my room which said there was a problem with our check in and the hotel policy and I should address it the next time I’m at the reception, which is did. The lady at the reception explained to me that the hotel policy requires paying at the check in and i should pay now. I paid of course, I mean it did matter to me if I pay now or at the check out, but it really left me questioned what is the point of the online check in. If the hotel policy really required me paying at the beginning how did I get the key for my room at the check-in-kiosk. Why it didn’t say there please pay to get the key. So I really hope it wasn’t because I have other nationality and they had a suspicion whether I’m gonna pay or not. The resting room in the sauna isn’t well isolated. One hears many noises from outside, people are loud (which is of course is not hotels fault). But I believe a light music in the rest room could change a lot to the positive.

The property has a really good location in an amazing district. The city center is very good approachable within only 30 mins (15 mins walk and 15 mins subway). The hotel has a very nice bar and a restaurant with a delicious food. The stuff at the bar and in the restaurant are very polite and most helpful. We were placed at the restaurant without a reservation and we enjoyed how funny and comfortable our waitress was. The hotel has also a spa zone with saunas which we used every evening. The room was big (we were 3) with very comfortable beds. It was really clean and stylish. We enjoyed staying in our room, even ordered room service (fee is 5€ which is okay). The bathroom is spacious and clean

Stayed in March 2024

Great sauna complex, very helpful and friendly staff. Recommended!

Stayed in February 2024

Really helpful staff

Stayed in August 2023

Not really walking distance to restaraunts.

We chose this hotel because it was close to the airport and we had an early flight the next morning. Free on-site parking.

Stayed in July 2023

When I asked during the booking that we were assigned a quiet room, the only answer was that I could pay 15 euros per night for an upgrade. This is very poor customer service - just assign us a room away from the main road (which you did not do), which should not come at extra cost. Also, the prices overall were a bit too steep. Yes, this is a very good hotel and a very good breakfast but for the prices charged I would have expected both to be great/exceptional.

The room was very spacious, the bathroom was fairly large too and the bed was very comfortable. The breakfast was also of very good quality and had a good range of options. Good location, close to some grocery shopping (a Lidl is very close by) and with good connection to the airport (busses leave right outside the hotel).

Stayed in July 2023

Nothing

Clean and spacious rooms. Nice breakfast. Good value for money.

Stayed in May 2023

We had a comfort room, it turned out all of these were facing the noisy street outside. Could not keep window open due to noise. It was very hot, AC was only working on full power or not, so it was not a pleasant night. I ordered a single room for our son, but he was given a double room and I had to pay for a double room for him, as they told me it was the same price for both. Strange, and expensive enough for two rooms towards the street. Expencive restaurant.

Clean hotel, good beds. Relatively close to the airport.

Stayed in July 2023

The breakfast can get a bit crowded during rush hour.

Very clean, friendly staff, nice breakfast, only 10-15 min from the airport by public bus

Stayed in June 2023