The staff was exceptional. The gentleman who worked the evening shift when I arrived was very nice. The lady that worked on the next day (26th of August) was also amazing. She was very helpful and pleasant to communicate with. The room was clean. Overall, the people who work there are what sets this hotel apart from others.

Stayed in August 2025

Clean and quiet room.

Stayed in August 2025

The shower had a bit of mold. There is no black out, so just with the yellow curtain, in the morning it was quite bright.

The location was perfect for me. The room is comfortable.

Stayed in July 2025

Nothing, it was all really good.

The staff were friendly and really helpful. The room was clean and comfortable with a great shower. The breakfast was lovely. The location was perfect for the station and to explore the local area.

Stayed in August 2025

Missing a Thermostat for the shower and more shield or curtain for less wetting the bathroom floor.

Overall a good room experience and a splendid breakfast buffet. A good air conditioner rounds it all up.

Stayed in July 2025

Very clean and comfortable. The room was very nice

Stayed in July 2025

No complaints.

Very good value for money. Within easy walking distance of the main railway station and restaurants. Well appointed room.

Stayed in July 2025

There is no air conditioner or good ventilation to keep the room cool in 35 degree

Very good location and friendly staff

Stayed in June 2025

I don't have a key during all my stay for some electronic problems, but the staff always open my room for me. At check in towels were missing. Radio was not available in the room differently from booking description. No bidet available

Room was perfect. Staff very helpful. Top size of the room, confortable and very good bathroom and tea choice. Very clean.

Stayed in June 2025

Noisy when the windows were open for fresh air

The beds were very comfortable and the room was specious.

Stayed in June 2025

I booked a room with bath but got a room without. Front desk upgraded to suite. And they accommodated all my requests during stay. Exceptionally helpful staff.

Stayed in June 2025

Something triggered the firealarm early in the morning, making everyone having to evacuate the building. Strange thing is, we couldn't hear the alarm in our room, only knew because we got called by reception. This seems dangerous.

We booked and arrived very late but this was no problem and the room was great value for money and conveniently located from the highway.

Stayed in June 2025

nice big and bright room, clean and loved the modern style, enjoyed it to open the window to get some fresh air and to be able to listen to the birds, liked the location - nice quiet and central

Stayed in May 2025

I have problems with mobile had to walk quite a bit

Was quite happy with the hotel near my family

Stayed in May 2025

Room Service is very good

breakfast & rooms are very good

Stayed in March 2025

The decor and styling is very outdated.

I really liked that they offered a free drink for every day the room didn’t need a clean. The TV was a simple one that simply worked without problems.

Stayed in April 2025

All perfect!

Stayed in April 2025

Breakfast, space for improvements

Room comfort

Stayed in April 2025

I really appreciate that my special request sent upfront was fulfilled. The staff is very professional. Thanks

Stayed in March 2025

An old hotel, some renovation, in room could be done. Bathroom OK

Position of the hotel is good. Good Bathroom. Close to the Train station.

Stayed in March 2025

A bit old fashioned designed... very 90's style, which is not necessarily very bad, but all the dark wood and the dark green carpet and red colours, together with the curtains gives a very "heavy" atmosphere, but I think some will find it nice, so it's not lowering my ranking too much. For me also was lacking the existence of Shampoo in the shower (only a 2 in 1 soap and shampoo is provided)

A good hotel, friendly staff, reasonable price, very close to the train station (about 5-7 minutes walk), there are some great places to eat a brunch or to have a drink nearby and there's an option of late check out at 1pm free of charge - which is helpful if you are coming to Mannheim for one of the amazing parties! The rooms themselves are big, have minibars, lots of light and wonderful comfy heating (for the winter days) Overall a great option to stay in Mannheim !

Stayed in February 2025

Walking distance from Mannheim central station

Stayed in March 2025

The following aren't really what we didn't like - more what might help the hotel in future. The gym should have been available until late; however, when we got there, it was closed, very disappointing. One bed's pillow was very flat - quite useless, really and there weren't extra pillows for those of us who like more than one pillow! In the room, there were no English breakfast tea bags (or similar) - only flavoured. There was also no milk or sugar or teaspoons. We brought tea, sugar and milk from the local Aldi. The lady on Reception kindly gave us teaspoons on request. At breakfast, the tea facility was also poor for us. We used our own tea bags. However, these experiences won't prevent us from staying at this great hotel again!

Location, room and breakfast. Being greeted so warmly on arrival; the lady was lovely. We arrived from England much later than expected and we were very tired. Her friendliness and helpfulness meant a lot. The place was clean and the room was cosy and extremely comfortable. The heating worked beautifully as it was quite outside! The breakfast had so much choice and was nice and cosy; not overbearing with being too large. The lady helping was friendly. We have never stayed at a Best Western before but will do so in future based on our experience. We also highly recommend this particular hotel.

Stayed in March 2025

I stayed 3 nights , and my room was not cleaned on the second day The bathrooms are old and not very comfortable to shower , the water spills everywhere Very flat and uncomfortable pillows , no extra pillows are available in the room

Good breakfast. Polite staff

Stayed in February 2025