Reviews of Axel Hotel Berlin - Adults Only This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dear Andrej, Thank you for your valuable feedback! We’re pleased to hear you enjoyed our spa area, gym, and the service from our staff. We also appreciate your comments regarding the rooms, especially the shower and toilet areas. Please rest assured that we are continuously working on improvements to enhance our guests' experience. We hope to welcome you back soon! Best regards, Nereida Rodriguez Room Division Manager

Dear Andrej, Thank you for your valuable feedback! We’re pleased to hear you enjoyed our spa area, gym, and the service from our staff. We also appreciate your comments regarding the rooms, especially the shower and toilet areas. Please res… Show more

Dear guest, Thank you for your great feedback! We’re glad to hear that you enjoyed the sauna on the top floor — it really is a special feature. We look forward to welcoming you and your group again soon! Best regards, Nereida Rodriguez Room Division Manager

Dear guest, Thank you for your great feedback! We’re glad to hear that you enjoyed the sauna on the top floor — it really is a special feature. We look forward to welcoming you and your group again soon! Best regards, Nereida Rodriguez R… Show more

Dear Marco, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great weekend with us and that you enjoyed the atmosphere, location, and service. A special thank you from us as well for recognizing Milan and Fabian — they’ll be so happy to know they made your stay even more enjoyable. It was a pleasure to have you with us, and we hope to welcome you back to Berlin very soon! Warm regards, Nereida Rodriguez Room Division Manager

Dear Marco, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great weekend with us and that you enjoyed the atmosphere, location, and service. A special thank you from us as well for recognizing Mil… Show more

Dear Derek, Thank you so much for your kind words! We're delighted to hear that Roxanne made such a positive impression — we'll be sure to pass along your lovely feedback to her. We're also glad our central location worked well for your stay. That said, we appreciate your comments about the spa and rooftop hours, as well as the feedback regarding the smoking area. We'll certainly take this into consideration as we look for ways to improve the overall guest experience. We hope to welcome you back again soon! Warm regards, Nereida Rodriguez Room Division Manager

Dear Derek, Thank you so much for your kind words! We're delighted to hear that Roxanne made such a positive impression — we'll be sure to pass along your lovely feedback to her. We're also glad our central location worked wel… Show more

Dear Giedrius, Thank you so much for your kind words! We're thrilled to hear you had a great stay and especially glad you enjoyed the customer service, the comfort of the bed, and our central location. We hope to welcome you back on your next visit to Berlin! Warm regards, Nereida Rodriguez Room Division Manager

Dear Giedrius, Thank you so much for your kind words! We're thrilled to hear you had a great stay and especially glad you enjoyed the customer service, the comfort of the bed, and our central location. We hope to welcome you back on y… Show more

Dear Norris, Thank you for taking the time to share your feedback — we truly appreciate it! We're glad to hear you enjoyed the gym and wellness areas, and that our location worked well for you. It's also great to know you noticed some of the ongoing renovations — we're working hard to update and improve many areas of the property, including the rooms. Your suggestions about room upgrades, cleanliness, and possibly adding a bar downstairs are very helpful, and we'll definitely take them into consideration as we plan future enhancements. We hope to welcome you back again soon — and next time, hopefully with even more improvements in place! Warm regards, Nereida Rodriguez Room Division Manager

Dear Norris, Thank you for taking the time to share your feedback — we truly appreciate it! We're glad to hear you enjoyed the gym and wellness areas, and that our location worked well for you. It's also great to know you noticed … Show more

Dear S.Ode, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly honored to be your home in Berlin and to know that the improvements we’ve made have not gone unnoticed. It’s wonderful to hear that Milan and the rest of our team have made you feel welcomed and cared for — we’ll be sure to share your feedback with everyone, especially the housekeeping team, who take great pride in their attention to detail. We're also glad you enjoyed the thoughtful touches in your room, from the welcome cards and candy to the complimentary bottle of water. And it's fantastic to know our follow-up call helped ensure everything was to your satisfaction — we always aim to go the extra mile for our guests. Your continued support means the world to us, and we can’t wait to welcome you back again soon! Warm regards, Nereida Rodriguez Room Divisison Manager

Dear S.Ode, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly honored to be your home in Berlin and to know that the improvements we’ve made have not gone unnoticed. It’s wonderful… Show more

Dear Tomas, Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our team—especially Milan and Fabien—made such a positive impression. We'll be sure to pass on your thanks to them! Noted on the breakfast—we appreciate the honest feedback and are always looking for ways to improve. We hope to welcome you back again soon! Warm regards, Nereida Rodriguez Room Division Manager

Dear Tomas, Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our team—especially Milan and Fabien—made such a positive impression. We'll be sure to pass on your thanks to them! Noted on t… Show more

Dear Gorka, Thank you for your feedback! We’re glad you enjoyed our central location, spacious beds, and overall atmosphere. We appreciate your comments about the jacuzzi and gym area and will certainly take them into consideration as we plan future updates. We hope to welcome you back soon for an even better experience! Best regards, Nereida Rodriguez Room Division Manager

Dear Gorka, Thank you for your feedback! We’re glad you enjoyed our central location, spacious beds, and overall atmosphere. We appreciate your comments about the jacuzzi and gym area and will certainly take them into consideration as we p… Show more

Dear Mo, Thank you so much for your kind words! We're delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the power shower and housekeeping service. It's great to know the breakfast, while a bit limited, was still tasty and satisfying. We truly appreciate your feedback and hope to welcome you back again soon! Warm regards, Nereida Rodriguez Room Division Manager

Dear Mo, Thank you so much for your kind words! We're delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the power shower and housekeeping service. It's great to know the breakfast, while a bit… Show more

Dear Paulina, Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. We understand that comfort, inclusivity, and value for money are incredibly important, and we regret that you felt uncomfortable during your visit. We also appreciate your honest comments regarding the condition of the spa area, room amenities, and overall facilities. Your feedback is important and will be shared with the appropriate teams as we continue to evaluate opportunities for improvements and renovations. Regarding the nature of our hotel, we strive to create a welcoming and respectful environment for all guests. We’re sorry if that wasn’t reflected in your experience. Thank you again for your feedback. Warm regards, Nereida Rodriguez Room Division Manager

Dear Paulina, Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. We understand that comfort, inclusivity, and value for money are incredibly important, and w… Show more

Dear Saso, Thank you for sharing your thoughts with us. We’re glad you took the time to provide feedback on breakfast, and we’re sorry to hear it didn’t meet your expectations. We truly value your suggestions and will take them into consideration as we work to improve our offerings. We hope to have the chance to welcome you back for a better experience next time. Best regards, Nereida Rodriguez Room Division Manager

Dear Saso, Thank you for sharing your thoughts with us. We’re glad you took the time to provide feedback on breakfast, and we’re sorry to hear it didn’t meet your expectations. We truly value your suggestions and will take them into consid… Show more

Dear Boris, Thank you for your lovely feedback! We're so happy to hear you enjoyed the clean room, our convenient location, and the fitness and spa facilities. It’s especially great to know our team made you feel welcome. We hope to see you again soon for another great stay! Warm regards, Nereida Rodriguez Room Division Manager

Dear Boris, Thank you for your lovely feedback! We're so happy to hear you enjoyed the clean room, our convenient location, and the fitness and spa facilities. It’s especially great to know our team made you feel welcome. We hope to se… Show more