Reviews of Augustiner Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Superb stunning hotel

Staff and facilities were great and the restaurant was excellent

Could be doing with air con in the rooms

Located in lovely town, plenty of parking, lots of restaurants nearby

Housekeeping only attends every third day unless you request sooner, no air con, dated room

Very nice hotel in the Centre of Hillesheim. Very good breakfast. Very good Spa area.

Everything was fine.

Friendly staff Nicely renovated room and bathroom Nice large rain shower Nice breakfast Comfy bed Large tv

Carpet in the room Parking close to the hotel us very limited No fridge

Nice and clean. Restaurant was very good for an evening meal and breakfast. Staff were very nice. Parking was easy

Could do with a little refreshing and adding some up to date touches, like usb ports to charge phones.

As always, we like the location and the relatively quiet environment along with a good breakfast and very friendly staffs. Also the late check-in worked flawless, thank you.

If in summer you prefer open windows then it may not be that quiet and ability to have a curtain to darken the room would have been appreciated in long summer nights.

Lovely hotel. Great pool and sauna facilities. Safe car park for motorbikes. Close enough to the Nurburgring for a taxi if you’re in a group. Definitely a hotel worth staying in.

The rooms got quite warm even when widows were wide open. A/c would of been ideal. From a personal point, the pillows were hopeless. Just not firm enough. Might suit some though. Trivial complaints really.

Room and cleanliness were good. Rooms only made up every 3 days. Pool and sauna area superb.

At first breakfast there was some confusion with staff over my requirement for Gluten Free bread. Once sorted all was then OK.

All good, excellent breakfast and restaurant, plenty of car parking (free), beautiful swimming pool for morning swim and sauna for afternoon relaxation. Beautiful location in old cloister building, nicely renovated.

There are 2 sauna cabins, both equipped with water bucket or water dosing on the stove. It would be better to make a clear distinction between 1 dry and 1 'wet' cabin, to serve all customers better on their preference.

the mobile phone connection was a disaster in the hotel, but also in the area... not much the hotel can do about, ... but this was annoying

Location, parking, comfy rooms

Poor communication by staff. Message promising extra price for dog was offset by room downgrade rate: promise was revoked with arguments about room rates... Probably all sound but unclear...

Breakfast buffet was really nice. Diner was a bit expensive but the food was of quality. Central patio for breakfast and diner is nice. Rooms were large, quiet, clean, with good wifi connection. The Spa was nice.

The reception is only open until 7 PM, whereas a four-star hotel is expected to offer 24/7 front desk service. The staff at reception were not fluent in English, and all written communication was in German only—typically, an English version should also be available. If you're staying for several nights, your room will only be cleaned on the third day, supposedly for environmental reasons. However, this feels more like a cost-cutting measure than a genuine sustainability effort. You must request room cleaning at the front desk if you want the bed made and the bathroom cleaned. The swimming pool was small (less than 10 meters), and there was no hammam in the spa. Additionally, guests are charged extra for towels, slippers, and bathrobes—items that are usually provided free of charge at comparable hotels.

The staff was very nice. The hotel had available parking for free and the breakfast was also good. The room had an Ok size and bed was comfortable.

It is a bit old and you can hear everything from the room: people in the corridor or your neighbors. I would not recommend the restaurant. The food was not the best and it took hours for them to serve a salad and a schnitzel (not the best quality either)

Very nice hotel, spacious well-equipped rooms, good breakfast, fine spa and swimming pool. Friendly staff. Hillesheim and surroundings offers a lot of possibilities for all ages.

Comfortable stay, cleanliness, free parking, swimming pool, breakfast