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Reviews of Hotel City Star This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Elbestraße 33, Bahnhofsviertel, 60329 Frankfurt/Main, Germany

#238 of 245 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 344 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.4

  • Location

    5.3

  • Facilities

    5.3

  • Staff

    6.5

  • Value for money

    5.9

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 22 May 2025

    5.0
    I was looking for a room with its own bathroom at a competitive price in the city centre.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights

    The first room I had, without a choice, was rather small and the springs were poking through the mattress but by the second night they had found me an even smaller room but with a much better bed. The street outside is very noisy pretty much all day and night and probably as bad regarding smell and depressing sights as any city where drug addicts and the homeless congregate.

    The staff were polite and seemed to be doing their best.

    Stayed in May 2025

  • Reviewed: 3 November 2024

    4.0
    I had a good trip despite the inconveniences. The staff compensated my stay, they were very nice and accommodating..
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It looked different from how it was described on the website. The lighting was poor with only one central big light. The TV never operated well. In fact, it never worked. The bed was totally uncomfortable.

    It is centrally located. The staff were very nice. The place was relatively clean.

    Stayed in November 2024

  • Reviewed: 1 October 2024

    5.0
    Good stay, but keep expectations low. Would stay again.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    No towel provided, and location is good for travel across Frankfurt but dodgy area that can be loud at night and in the morning.

    Standard hotel room with friendly and helpful staff, decent free WiFi. What you pay for is what you get, so I would recommend not having high expectations. I would stay there again just because of how cheap it is.

    Stayed in September 2024

  • Reviewed: 30 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    no fan in room for summer , too loud outside, not friendly behavior staff

    price ok, clean , city center , WiFi free

    Stayed in August 2024

  • Reviewed: 9 June 2024

    5.0
    Ther
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    So much noise at nights

    Good people

    Stayed in June 2024

  • Reviewed: 21 May 2024

    5.0
    Staffs are really nice but bad location
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Really bad street around hotel Police was there it was some problems We couldn't sleep

    Staffs are really nice

    Stayed in April 2024

  • Reviewed: 28 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Is not really nice

    I don't like anything

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    It was quite noisy outside the hotel.

    The staff was very welcome and the hotel is not far from the train station.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Can be cheaper.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    6.0
    The hotel and its staff was excellent! Such a very accurate investment. But you should move because the surroundings are
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator and the surroundings

    The room was amazingly ordered. Better than expected

    Stayed in February 2024

  • Reviewed: 7 February 2024

    4.0
    Would not come back
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    No glasses. No kettle or tea, noisy street, druggies hanging round outside and making noise all night long, loud music from neighbouring buildings, one light in room, hard to close curtains all the way due to wardrobe infront of curtains. Multiple holes in wall (missing phone socket, at radiator pipes, in toilet wall) room smelt of smoke, radiator sounded like a running tap, nothing to hang towels on,

    45/9 Mps wifi speeds, cheap, 24hr reception

    Stayed in February 2024

  • Reviewed: 30 January 2024

    5.0
    Not good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    All

    Nothing

    Stayed in January 2024

  • Reviewed: 1 January 2024

    5.0
    Affordable and not peaceful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Surrouded by drunken people and a lot of music from outside during night time and there is no sound proofing, hard to sleep. Felt no safe in that street

    Affordable

    Stayed in January 2024

  • Reviewed: 7 December 2023

    5.0
    The room was small but clean and modern. If not for the noise during the second night...
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Around midnight the second night music began playing loudly, I think there is a bar of the building next door. The thumping bass and intermittent voice of the dj were present until 6AM the next morning. Sleep was very hard to come by.

    I had no breakfast. The hotel is in the rail station quarter, with which I'm familiar.

    Stayed in November 2023

  • Reviewed: 6 December 2023

    6.0
    If you have a flight problems you can stay, but
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everywhere was smell of the cigaretes. The flore was sticky. And I dont want to say anything abou the location. Really bad.

    Reception desk guy was very nice.

    Stayed in December 2023

  • Reviewed: 7 September 2023

    6.0
    Ok for one night stay
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely noisy by the night time, and close to the red light area……..the floor in the room feels a little sticky, and the shower gel is empty….

    With this price, the room is fine, especially good with the toilet inside of the room.

    Stayed in September 2023

  • Reviewed: 1 August 2023

    5.0
    Bring good earplugs to block out neighborhood noises.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy outside. Lots of drug users near entrance.

    Close to train station. Restaurants nearby.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a night club next door which was very loud till morning.

    The location is good, a lot of public transport and sightseeings.

    Stayed in July 2023

  • Reviewed: 11 July 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was costly and the meal plan is not included

    Cleanliness

    Stayed in July 2023

  • Reviewed: 30 June 2023

    5.0
    The location is not safe
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not safe

    In terms of cleanliness it was okay but the location is not safe coz of people standing on the street drinking some sleeping on the streets

    Stayed in June 2023

  • Reviewed: 29 June 2023

    5.0
    close to the train station, but a very sketchy part of town.
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    It was on a very sketchy street - lots of fights and drug use outside the hotel. Very hard to sleep. I had a cockroach wing in my bath room.

    it was close to the train station.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    wouldn’t recommend for longer than 1 night to get to train station.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    - scary for a solo female traveler (DANGER AREA) - the door handle fell off multiple times (outside and inside) - loud outside but not bothersome - elevator felt like it was going to fall off when I entered with my bags although it says it holds 4 people - there were hairs on the pillows so I used the second comforter to cover them when I slept. - hole in bathroom ceiling

    - the room was spacious - a/c unit in room

    Stayed in June 2023

  • Reviewed: 30 May 2023

    6.0
    ok for the money but very loud noises from the streets at night
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    the area that the hotel is in is very loud and dirty the bathroom not that good

    inside the room its ok the bed is clean.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small elevator, outside is very loud at the night and dangerous. A lot of drug man next to the entry of the hotel.

    The room is pretty clean. All necessary in the room was. The door is locking by key.

    Stayed in May 2023

Showing 1 – 25

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