Reviews of Hotel Sněžka 4 stars
Okružní 155, Špindlerův Mlýn, 543 51, Czech Republic
Loading
Guests also reviewed these properties:
Groß-Gerau, Germany
Sins, Switzerland
Mendoza, Argentina
Aso, Japan
Hyderabad, India
Skopje, North Macedonia
Addis Ababa, Ethiopia
Johor Bahru, Malaysia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent; plenty of food, a lot of variety. We had one apartment for 2 adults and 2 children, 17 and 15 years old. It was quite big, enough for our family. Location is excellent.
The staff. Most of them speak only Czech. Sometimes was it difficult to understand each other.
Thank you very much for taking the time to share your experience with us! I'm really glad to hear that you enjoyed the apartment and our breakfast. Our location is indeed great for hiking, so if you didn’t get to explore everything this time, we’d be happy to welcome you back again! As for the communication – most of our staff speak Czech and English, and some also speak a bit of German. We always do our best to assist our guests in any way we can, and we appreciate your understanding. Best regards, Zbyněk Hanačík, hotel manager
Thank you very much for taking the time to share your experience with us! I'm really glad to hear that you enjoyed the apartment and our breakfast. Our location is indeed great for hiking, so if you didn’t get to explore everything this… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewWe were accommodated in the superior room, which was quite spacious and comfortable, with two large wardrobes. Bed was big enough and the mattress really comfortable. Parking lot is quite large, but if you come during high season it is quite packed. The building is a historical, charming belle epoque style hotel. Located in higher parts of town, but very close to the center and the skibus stop (also not very far away from the Hromovka parking and the starting point of the ski lift). Quite easy access to the city center with all the restaurants and bars. Though if you arrive in the winter, it might be quite tricky (small path leading towards the center is quite steep, not really a problem if you’re wearing regular shoes, but if you want to go down to the skibus or reach the slopes in your ski boots, it might be a challenge, we’ve managed, but some guests may feel a bit uncomfortable). A small, but nice spa center with a jacuzzi and a sauna, not for private use, but not more than several people at once. No problem with reserving the spa center (never heard of any app, you simply reserve it at the reception). The ski room is available with ski boot dryers.
Sometimes (especially in the evening) hot water was not really that hot. It was a bit cold in the bathroom (maybe because of the window). No elevator. During the winter you probably should consider using snow chains for your car to enter the last 700 meters of the road leading to the hotel (and also leaving the parking behind the hotel).
Dear Michael, many thanks for sharing your experience with us! Its really nice to read you enjoyed your stay here despite small difficulties like no skibus around us etc. Which is really pity there is no station around our hotel. But for those moments we at least try to help our guests by calling the taxi at least. Thank you for choosing our hotel and we hope to see you someday again! Best regards, Zbyněk Hanačík
Dear Michael, many thanks for sharing your experience with us! Its really nice to read you enjoyed your stay here despite small difficulties like no skibus around us etc. Which is really pity there is no station around our hotel. But for t… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewVery friendly and easy going staff (from housekeeping to desk management) nice clean facilities. Family friendly hotel.
Food most definitely needs improvement, the breakfast was cold every single day, even though Ive mentioned it wasn’t warm it still didn’t improve- i guess the machines they serve the warm food in need exchange
Dear Milena, many thanks for sharing of your experience with us! Thank you for all the information about breakfast, which is really important for us and we try to fix the problems. Thank you for choosing our hotel and hope to see you someday again! Best regards, Zbyněk Hanačík, hotel manager
Dear Milena, many thanks for sharing of your experience with us! Thank you for all the information about breakfast, which is really important for us and we try to fix the problems. Thank you for choosing our hotel and hope to see you someda… Show more
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in November 2024
Verified reviewLocation
Everything was very outdated, staff was not trained properly, a lot of stuff wasn’t available to get in the restaurant, apparently because of the season ending - not a valid excuse imo. Spa was usable, but you have to make a reservation. Breakfasts were Horrible, I had to ask every few minutes for them to replenish something, I think they would just leave everything empty otherwise. Overall breakfast was the worst I’ve personally seen. Very low effort and standard overall. The menu looked like it was printed by a 6yo child, or taken from some local dive bar that hasn’t changed in the past 20years.
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewLocation of Snezka hotel is fantastic! Warm cozy place. Great staff!
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewThe reception very cooperative , thanks to Mr. Jirka He did many things and advise us for the tour.
Every things good
Dear Nafel, many thanks for your kind feedback of your stay! We appreciate you enjoyed your stay with us! If you someday decide to stay in Špindl, it would be great see you again! Best regards, Zbyněk Hanačík, hotel manager
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewA very good offer for both breakfast and dinner. There is a parking space for every room. Very nice staff, the ladies at the reception helped us with both a room upgrade and prolonging our stay. The hotel is located in a quiet part of the resort, close to nature.
The only disadvantage are the TV programmes, no international channels and mostly only movies in Czech with no news bulletins. But that's alright, there's not much need for television there.
Dear Alexandru, many thanks for your feedback! Glad to read you enjoyed your stay with your family and hope to see you someday again! About our TV programmes, we are about to upgrade the number of programmes, also some TV´s provide Netflix which is perfect for rainy days :) Best regards, Zbyněk Hanačík, hotel manager
Dear Alexandru, many thanks for your feedback! Glad to read you enjoyed your stay with your family and hope to see you someday again! About our TV programmes, we are about to upgrade the number of programmes, also some TV´s provide Netflix … Show more
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewFriendly staff!!!
It looked a bit used up..
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 13 June 2024 · Stayed in June 2024
Verified reviewEverything was great! Friendly staff, good location, kids' playground, food 👌
Reviewed: 2 April 2024 · Stayed in April 2024
Verified reviewBig, comfortable room with mountain view. Free parking.
Good breakfast but should be more various.
Dear Mrs Katarzyna, it is very nice to read your review. We are pleased that you spent a wonderful time in Špindlerův Mlýn thanks to us. Thank you for your visit and we look forward to seeing you sometime next time. With friendly regards, Reception Hotel Sněžka
Dear Mrs Katarzyna, it is very nice to read your review. We are pleased that you spent a wonderful time in Špindlerův Mlýn thanks to us. Thank you for your visit and we look forward to seeing you sometime next time. With friendly regards, … Show more
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewFriendly petsonal. Nice place.
Dear Ms. Vilma, We are very happy that you chose our hotel for your stay in the Giant Mountains and that we met your expectations. We were very pleased with your nice review. Thank you for your visit and we will be glad if you visit us sometime next time. With friendly regards, Reception Hotel Sněžka
Dear Ms. Vilma, We are very happy that you chose our hotel for your stay in the Giant Mountains and that we met your expectations. We were very pleased with your nice review. Thank you for your visit and we will be glad if you visit us some… Show more
Reviewed: 26 February 2024 · Stayed in January 2024
Verified reviewI stayed at the Sněžka hotel for one night. The hotel is very cozy, clean, and modern. The window offers a beautiful view of the mountains. I enjoyed the restaurant with a diverse menu and the sauna. A special thank you to the hotel staff for the birthday cake! Despite not pre-ordering it, the hotel staff found a way to prepare it for breakfast. It was a delightful surprise! I would be happy to stay there again.
Dear Ms. Daria, Thank you very much for your kind words, we are really glad that your stay in our hotel met your expectations and that you were satisfied with us. Above all, we appreciate your comment about the hotel staff. Our main goal is to make our guests' stay exceptional, full of beautiful moments and guests feel pampered. We look forward to seeing you again at the Sněžka hotel. With friendly regards, Reception Hotel Sněžka
Dear Ms. Daria, Thank you very much for your kind words, we are really glad that your stay in our hotel met your expectations and that you were satisfied with us. Above all, we appreciate your comment about the hotel staff. Our main goal is… Show more
Reviewed: 18 February 2024 · Stayed in February 2024
Verified reviewGreat location, some rooms must have had beautiful view. The location of the hotel strikes perfect balance of being close to the center but also being a bit out to have the real mountain feel. Location is great.
The price absolutely did not correspond to the hotel stars or the price. I appreciate that the location gets pricy during the season, but the facility was borderline a student dorm for ca EUR 200 per night and this is just unacceptable. When you go through the hotel pictures, you will see completely different standard and you only have to scroll longer to see that the place offers different standards. The place did not meet our expectations at all and we in fact left earlier.
Dear Sir, Thank you for your review and feedback. Hotel Sněžka offers three standards of rooms: economy, strandard and superior, for each there is a corresponding photo on our website. We are sorry that the room you reserved did not meet your requirements. We will be happy if you give us another chance and visit us again. Best regards, Reception
Dear Sir, Thank you for your review and feedback. Hotel Sněžka offers three standards of rooms: economy, strandard and superior, for each there is a corresponding photo on our website. We are sorry that the room you reserved did not meet y… Show more
Reviewed: 11 February 2024 · Stayed in February 2024
Verified reviewReviewed: 27 December 2023 · Stayed in December 2023
Verified reviewReviewed: 17 December 2023 · Stayed in December 2023
Verified reviewGreat location and friendly welcoming staff. Tomas and David at the reception were just excellent in helping us find our way around!
Absolutely nothing
Hello, I am pleased that you have chosen our hotel. Thank you for your lovely review. We are always very happy when guests appreciate our work. I will be very happy to pass on your praise to the staff. We hope to see you again soon at Sněžka or at another hotel of the Felicity Hotels network. With friendly regards, Reception Hotel Sněžka
Hello, I am pleased that you have chosen our hotel. Thank you for your lovely review. We are always very happy when guests appreciate our work. I will be very happy to pass on your praise to the staff. We hope to see you again soon at Sněžk… Show more