The staff. Most of them speak only Czech. Sometimes was it difficult to understand each other.

Breakfast was excellent; plenty of food, a lot of variety. We had one apartment for 2 adults and 2 children, 17 and 15 years old. It was quite big, enough for our family. Location is excellent.

Stayed in August 2025

Sometimes (especially in the evening) hot water was not really that hot. It was a bit cold in the bathroom (maybe because of the window). No elevator. During the winter you probably should consider using snow chains for your car to enter the last 700 meters of the road leading to the hotel (and also leaving the parking behind the hotel).

We were accommodated in the superior room, which was quite spacious and comfortable, with two large wardrobes. Bed was big enough and the mattress really comfortable. Parking lot is quite large, but if you come during high season it is quite packed. The building is a historical, charming belle epoque style hotel. Located in higher parts of town, but very close to the center and the skibus stop (also not very far away from the Hromovka parking and the starting point of the ski lift). Quite easy access to the city center with all the restaurants and bars. Though if you arrive in the winter, it might be quite tricky (small path leading towards the center is quite steep, not really a problem if you’re wearing regular shoes, but if you want to go down to the skibus or reach the slopes in your ski boots, it might be a challenge, we’ve managed, but some guests may feel a bit uncomfortable). A small, but nice spa center with a jacuzzi and a sauna, not for private use, but not more than several people at once. No problem with reserving the spa center (never heard of any app, you simply reserve it at the reception). The ski room is available with ski boot dryers.

Stayed in February 2025

Food most definitely needs improvement, the breakfast was cold every single day, even though Ive mentioned it wasn’t warm it still didn’t improve- i guess the machines they serve the warm food in need exchange

Very friendly and easy going staff (from housekeeping to desk management) nice clean facilities. Family friendly hotel.

Stayed in February 2025

Location of Snezka hotel is fantastic! Warm cozy place. Great staff!

Stayed in December 2024

Every things good

The reception very cooperative , thanks to Mr. Jirka He did many things and advise us for the tour.

Stayed in August 2024

The only disadvantage are the TV programmes, no international channels and mostly only movies in Czech with no news bulletins. But that's alright, there's not much need for television there.

A very good offer for both breakfast and dinner. There is a parking space for every room. Very nice staff, the ladies at the reception helped us with both a room upgrade and prolonging our stay. The hotel is located in a quiet part of the resort, close to nature.

Stayed in August 2024

Everything was great! Friendly staff, good location, kids' playground, food 👌

Stayed in June 2024

Good breakfast but should be more various.

Big, comfortable room with mountain view. Free parking.

Stayed in April 2024

Friendly petsonal. Nice place.

Stayed in February 2024

I stayed at the Sněžka hotel for one night. The hotel is very cozy, clean, and modern. The window offers a beautiful view of the mountains. I enjoyed the restaurant with a diverse menu and the sauna. A special thank you to the hotel staff for the birthday cake! Despite not pre-ordering it, the hotel staff found a way to prepare it for breakfast. It was a delightful surprise! I would be happy to stay there again.

Stayed in January 2024

Absolutely nothing

Great location and friendly welcoming staff. Tomas and David at the reception were just excellent in helping us find our way around!

Stayed in December 2023

Rooms are outdated

Location, breakfast, free card for ski elevators

Stayed in August 2023

Location, breakfast, free cable car pass, staff

Stayed in June 2023

Hotel Snezka is at very nice location.. in the morning I open my windows and I found myself surrounded by mountains and nature.

Stayed in July 2023

The view

Stayed in July 2023

The hotel lays in very nice place. The view from terasa is wonderful. Breakfast was good. I recomend it.

Stayed in May 2023

None

To be honest everything, friendly staff, clean and comfortable room, tasty breakfast.

Stayed in May 2023

Very nice view from our room and besides that the room was great, modern and clean. And also very friendly staff.

Stayed in March 2023

Distance from the lifts a bit of a challenge to walk with skis due to hills, particularly after heavy snow, but doable

Friendly and helpful staff, comfortable and clean room, good breakfast, nice bar, handy ski room.

Stayed in February 2023

Next time I will definitely book through the property and not through booking.com to save money

Good location, except for the steep hill.

Stayed in January 2023

Good hotel with very friendly staff, plenty parking free, good breakfast

Stayed in October 2022

No lift (if you travel with small children), you should left baby carriage at ground floor.

There is a great view from rooms, restaurant and playground. Interior of the hotel is old, but neat and cozy.

Stayed in September 2022

Everything was very outdated, staff was not trained properly, a lot of stuff wasn’t available to get in the restaurant, apparently because of the season ending - not a valid excuse imo. Spa was usable, but you have to make a reservation. Breakfasts were Horrible, I had to ask every few minutes for them to replenish something, I think they would just leave everything empty otherwise. Overall breakfast was the worst I’ve personally seen. Very low effort and standard overall. The menu looked like it was printed by a 6yo child, or taken from some local dive bar that hasn’t changed in the past 20years.

Location

Stayed in November 2024

It looked a bit used up..

Friendly staff!!!

Stayed in July 2024