Reviews of Hotel Ruze 5 stars

Dear Csaba, Thank you very much for taking the time to share your detailed feedback about your stay with us. We truly appreciate your comments highlighting the unique atmosphere, the thoughtful interior design and the quality of our breakfast offerings. It is wonderful to hear how much you enjoyed the ambiance and service provided by our team. We are also grateful for your understanding regarding the reservation and pricing misunderstanding. Your acknowledgment of our staff’s efforts to resolve the matter means a great deal to us, as we strive to provide attentive assistance at every stage of your stay. Your comments on room facilities and comfort will be thoughtfully reviewed as we continuously look to enhance guest experiences. We hope to welcome you again soon. Kind regards, Premysl Grunt Hotel director

Dear Csaba, Thank you very much for taking the time to share your detailed feedback about your stay with us. We truly appreciate your comments highlighting the unique atmosphere, the thoughtful interior design and the quality of our breakf… Show more

Dear Kamila, Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location, comfortable beds, breakfast offerings, and the friendly atmosphere provided by our team. We value your insights and hope to welcome you back in the future. Sincerely, Premysl Grunt Hotel director

Dear Kamila, Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location, comfortable beds, breakfast offerings, and the friendly atmosphere provided by our team. We value your insights and h… Show more

Dear Matthew, Thank you for sharing your experience following your recent stay. We are pleased to know that you enjoyed the hotel’s location and found your room both comfortable and full of character. We regret to hear that the parking arrangements, upon arrival, made your arrival less convenient. Your other comments, are duly noted. We understand that these aspects play a significant role in guest satisfaction, and we're sorry we did not meet your expectations in these areas. Your feedback is invaluable as we continue to work on improving our services. We truly appreciate you taking the time to share your observations and hope we have the opportunity to welcome you back for a more complete stay in the future. Kind regards, Premysl Grunt Hotel director

Dear Matthew, Thank you for sharing your experience following your recent stay. We are pleased to know that you enjoyed the hotel’s location and found your room both comfortable and full of character. We regret to hear that the parking ar… Show more

Dear Irina, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our location, appreciated the attentiveness of our staff, and found breakfast to your liking. It is wonderful to know that the complimentary upgrade to a deluxe room added to the comfort of your visit. We are, however, sorry to learn that the mattress did not fully meet your expectations and that the check-in time of 3pm was not ideal for you. Reason for 3pm checkin is that we have to meet high cleanliness stadards and most of the guest leave daily not before 10am. Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even more enjoyable stay. Kind regards, Premysl Grunt Hotel director

Dear Irina, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our location, appreciated the attentiveness of our staff, and found breakfast to your liking. It … Show more

Dear Kate, Thank you for taking the time to share your thoughtful feedback about your recent stay with us. We are delighted to hear that you enjoyed the unique charm of our historic building and appreciated the well-equipped room, including the in-room refreshments. It is great to know you found the location ideal for exploring the old town, and that the ornate interiors and river views made a positive impression. We are also pleased to learn that you were well looked after at check-in and that our team member’s personalized service added to your experience. We appreciate your helpful suggestions regarding the coffee options at breakfast and clear instructions for the in-room coffee machines—such feedback is invaluable as we seek to ensure comfort for all our guests. We regret any confusion you experienced regarding the swimming pool’s availability and communication in the spa area. Your comments have been shared with the respective teams to help us improve the clarity of our information and service for future guests. Thank you again for your kind words and constructive insights. We hope to have the opportunity to welcome you back for another memorable visit. Sincerely, Premysl Grunt Hotel director

Dear Kate, Thank you for taking the time to share your thoughtful feedback about your recent stay with us. We are delighted to hear that you enjoyed the unique charm of our historic building and appreciated the well-equipped room, includi… Show more

Dear Qiang, Thank you for sharing your thoughts about your recent stay with us. We are delighted to know that you found the hotel to be peaceful and comfortable, and that the friendliness of our staff made a positive impression. It is also wonderful to hear that you enjoyed your breakfast and appreciated the overall atmosphere during your visit. Your feedback is greatly valued, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Premysl Grunt Hotel director

Dear Qiang, Thank you for sharing your thoughts about your recent stay with us. We are delighted to know that you found the hotel to be peaceful and comfortable, and that the friendliness of our staff made a positive impression. It is als… Show more

Dear Schultz, Thank you for sharing your positive experience following your recent stay with us. We are pleased to know that the unique character of our restored historic rooms, along with the comfortable bed and antique ambiance, contributed to the enjoyment of your visit. It is also a delight to hear that you were able to enjoy breakfast on the terrace and appreciated the variety of offerings to start your day. We are especially grateful for your kind ratings across all aspects of your stay. Your feedback is truly valued by our entire team, and we hope to have the pleasure of welcoming you again on your next trip to Český Krumlov. Kind regards, Premysl Grunt Hotel director

Dear Schultz, Thank you for sharing your positive experience following your recent stay with us. We are pleased to know that the unique character of our restored historic rooms, along with the comfortable bed and antique ambiance, contribu… Show more

Dear LU bin, Thank you for taking the time to share your recent experience with us. We truly value your feedback, as it helps us better understand the needs and expectations of our guests. We are sorry to learn about the confusion regarding the breakfast included with your booking. Your comments highlight an area where we must strive for clearer communication and consistency. Please be assured that your experience has been noted, and we will review this with our team to prevent future misunderstandings. Sincerely, Premysl Grunt Hotel Director Hotel Růže – Český Krumlov

Dear LU bin, Thank you for taking the time to share your recent experience with us. We truly value your feedback, as it helps us better understand the needs and expectations of our guests. We are sorry to learn about the confusion regardi… Show more

Dear Jan, I’m very sorry to read about your disappointing experience. While we’re pleased you appreciated our prime location, it’s clear we fell short in several areas during your stay. Please allow me to address your concerns: Room condition: I apologize for the creaky bed and floor as you know we are 16th century property and this is a bit part of the whole environment, people comes for to feel. Broken tile, we’ve already scheduled maintenance to replace the damaged tile, Cleanliness: Finding insects in the bathroom is unacceptable, do not hesitate to report that immediately to frontdesk. Our housekeeping team is instructed to perform additional deep cleans and pest inspections to prevent this from happening again. Breakfast and minibar: I regret that our buffet did not meet your expectations and that your minibar was not refilled during the stay. Service attitude: I’m dismayed to hear our team was reluctant to assist. All staff is trained to warm, proactive hospitality, and we’ll reinforce this in upcoming training sessions. Your feedback is invaluable as we strive to improve. I hope you might consider giving us another chance to demonstrate the genuine quality and care we aim to provide. Sincerely, Přemysl Grunt Hotel Director Hotel Růže & Hotel Oldinn

Dear Jan, I’m very sorry to read about your disappointing experience. While we’re pleased you appreciated our prime location, it’s clear we fell short in several areas during your stay. Please allow me to address your concerns: Room cond… Show more

Dear Alexander, Thank you for your thoughtful review. We’re delighted that you appreciated our period décor, central location, and the helpfulness of our reception team. I apologize for the issues with your curtains and agree that properly functioning window dressings are essential for comfort and ambiance. Our maintenance team will repair them immediately. We’re also reviewing our bakery partners to enhance the quality and variety of breads and pastries served each morning. Your feedback helps us maintain and improve the historic charm and guest experience of Hotel Růže. We hope to welcome you back soon for an even more exceptional stay. Best regards, Přemysl Grunt Hotel Director

Dear Alexander, Thank you for your thoughtful review. We’re delighted that you appreciated our period décor, central location, and the helpfulness of our reception team. I apologize for the issues with your curtains and agree that properl… Show more

Dear Yazi, Thank you for taking the time to share your feedback. I’m delighted to hear you enjoyed your complimentary upgrade to the river‑view suite—it’s wonderful that the spectacular views and tasteful décor added value to your stay. I’m also pleased that our location near the bus station, our reception team’s assistance, and the comfort of your bed all contributed to a positive experience. I apologize for the slight odor you noticed in the bathroom. As our hotel occupies a historic building, some areas can be affected by the age of the plumbing. We have provided additional fresheners and are reviewing our maintenance schedule to address this promptly. We appreciate your kind words and hope to welcome you back soon for another memorable stay. Best regards, Přemysl Grunt Hotel Director

Dear Yazi, Thank you for taking the time to share your feedback. I’m delighted to hear you enjoyed your complimentary upgrade to the river‑view suite—it’s wonderful that the spectacular views and tasteful décor added value to your stay. I’… Show more

Dear Byongwhii, Thank you for sharing your feedback. I’m glad to hear you appreciated our antique interior and furniture—it’s one of the charms we work hard to preserve. I’m sorry for the discomfort caused by the narrow beds and mattresses, as well as the creaky wooden floors, which many guest find as authentic exparience. Regarding luggage unloading, our hotel sits within the pedestrian zone, so vehicle access is restricted to local residents and pre-authorized shuttles. We apologize if this caused inconvenience. Finally, thank you for your thoughts on our breakfast. We continually refine our morning buffet, and your comments will help us introduce more variety and freshness. We appreciate your observations and hope you might consider giving us another opportunity to provide a more seamless heritage-hotel experience. Best regards, Přemysl Grunt Hotel Director

Dear Byongwhii, Thank you for sharing your feedback. I’m glad to hear you appreciated our antique interior and furniture—it’s one of the charms we work hard to preserve. I’m sorry for the discomfort caused by the narrow beds and mattresse… Show more

Dear Jingmin, Thank you for your feedback. We’re glad you appreciated the unique decoration of our lobby, which reflects the historic character of Hotel Růže. I’m sorry to hear that aspects of your stay fell short of expectations. We strive for professionalism in all interactions and will address your comments with our team to ensure a consistently high level of service. Regarding the room furnishings, we acknowledge that some areas require updating, and we are planning phased renovations to refresh our guest rooms while preserving the building’s heritage. Our standard check‑out time of 11:00 AM is in line with many hotels of our category, allowing us to prepare rooms adequately for incoming guests. We understand it may feel early, and we offer luggage storage and late‑check‑out options upon request and subject to availability—please feel free to let us know in advance next time. We appreciate your input and hope you might give us another opportunity in the future. Best regards, Přemysl Grunt Hotel Director

Dear Jingmin, Thank you for your feedback. We’re glad you appreciated the unique decoration of our lobby, which reflects the historic character of Hotel Růže. I’m sorry to hear that aspects of your stay fell short of expectations. We stri… Show more

Dear Andrei, Thank you for your wonderful review! We’re delighted that you appreciated our medieval castle–inspired styling, prime location, and cosy room with a lovely view at a great price. It’s also fantastic to hear that you enjoyed our amazing breakfast. I’m sorry for the inconvenience caused by the blocked sink. Our maintenance team addressed and resolved the issue immediately upon notification to ensure your comfort. We look forward to welcoming you back for another memorable stay! Best regards, Přemysl Grunt Hotel Director

Dear Andrei, Thank you for your wonderful review! We’re delighted that you appreciated our medieval castle–inspired styling, prime location, and cosy room with a lovely view at a great price. It’s also fantastic to hear that you enjoyed ou… Show more

Dear Alexander, Thank you for taking the time to share your detailed feedback regarding your stay with us in April 2025. We are pleased that you enjoyed our friendly staff, the beautifully designed lobby and dining areas, as well as our excellent breakfast buffet. We regret, however, that several aspects of your stay did not meet your expectations. We understand your disappointment regarding the condition of your room, particularly the bedding, and the noise from the wedding party. Please note that our hotel operates within a historic building, and while we make every effort to preserve its traditional charm while offering modern amenities, we recognize that there are inherent limitations in sound insulation and structural refinements that can affect guest comfort. Regarding the closure of the restaurant and the extra charges for our spa facilities, these policies are in place and communicated as part of the overall guest experience in a property of this unique historical character. We apologize if these aspects were not clearly understood upon booking. We appreciate your honest feedback, which is invaluable in helping us improve our offerings. While we regret that your experience did not fully meet your expectations, we remain committed to enhancing our guest experience within the context of our historic property. We hope you might consider giving us another chance in the future. Best regards, Přemysl Grunt Hotel Director

Dear Alexander, Thank you for taking the time to share your detailed feedback regarding your stay with us in April 2025. We are pleased that you enjoyed our friendly staff, the beautifully designed lobby and dining areas, as well as our ex… Show more

Dear Virginia, Thank you for your detailed feedback. We regret to hear that your experience did not meet your expectations. Please allow us to address some of the points mentioned: - The descriptions and photos on our booking platforms are accurate representations of the hotel and its various room types. The rooms on the third floor, while smaller due to the historical nature of the building, still maintain the comfort and amenities expected of our hotel. - Views vary depending on the room category, and we always recommend guests select a room that best suits their preferences. - As for minibars, some room categories include a stocked minibar, while others offer an option to purchase beverages at reception. This information is provided before booking. - The deposit is a standard practice for incidental charges, and it is fully refundable if no additional purchases or damages occur. - Bathrobes and slippers are included in premium room categories, and in standard rooms, they are available upon request for a nominal fee. - Regarding parking, Český Krumlov's historic center has strict vehicle access regulations. Our parking rates are in line with the local area's pricing for centrally located spaces. - We sincerely apologize if the closure of the restaurant was not clearly communicated at the time of booking. We appreciate your insights and will use them to further improve our services. We hope you enjoyed the charm of Český Krumlov, and if you choose to stay with us again, we would be happy to assist in selecting a room that best matches your expectations. Best regards, Přemysl Grunt Hotel Director

Dear Virginia, Thank you for your detailed feedback. We regret to hear that your experience did not meet your expectations. Please allow us to address some of the points mentioned: - The descriptions and photos on our booking platforms … Show more

Dear Gismo, Thank you for your detailed feedback. We are glad to hear that you appreciated our central location, the view over Krumlov, and the cleanliness of our rooms. We also appreciate your positive comments about breakfast. We sincerely apologize for the inconvenience regarding parking. The historic center of Český Krumlov has limited parking, and we do our best to inform guests in advance. The parking fees are set by the city, and we regret that this information was not clearer during your booking process. Regarding the mattress, we are truly sorry for your discomfort. We have already checked that topic, we take your comments seriously and will review the condition of the mattresses to ensure guest comfort. We understand that language barriers can sometimes cause frustration. While our team speaks English and other different languages, but jus few of them German. Lastly, the pet fee is communicated in advance, we apologize if this was not made sufficiently clear during booking. We truly appreciate your feedback and regret that your experience did not meet expectations. If you choose to give us another chance, we would love the opportunity to provide a better stay. Best regards, Přemysl Grunt Hotel Director

Dear Gismo, Thank you for your detailed feedback. We are glad to hear that you appreciated our central location, the view over Krumlov, and the cleanliness of our rooms. We also appreciate your positive comments about breakfast. We si… Show more

Dear Christine, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay, particularly the room upgrade, as well as the variety and quality of our breakfast offerings. It's wonderful to know that it stood out as one of your best breakfast experiences. We appreciate your feedback regarding the parking situation. As our hotel is located in a pedestrian zone within the historic center, vehicle access is restricted. We look forward to welcoming you back for another enjoyable stay! Warm regards, Přemysl Grunt Hotel Director

Dear Christine, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay, particularly the room upgrade, as well as the variety and quality of our breakfast offerings. It's wonderful to know that it stood ou… Show more

Dear Thiemo, Thank you for sharing your experience! We’re delighted that you appreciated our cocation, spacious rooms, and the charm of the historical furniture. We’re sorry to hear that some aspects did not meet your expectations. Bathrobes, slippers etc. are available in higher room category only. Parking service was not available due to the closure of the city for the christmas market. We are sorry for this inconvenience. We hope to welcome you back and provide an even better stay in the future. Best regards, Přemysl Grunt Hotel Director

Dear Thiemo, Thank you for sharing your experience! We’re delighted that you appreciated our cocation, spacious rooms, and the charm of the historical furniture. We’re sorry to hear that some aspects did not meet your expectations. Bath… Show more