Reviews of Hotel Royal 4 stars

Quality, food

Dust

Very good location

Not very clean

Great centrally located Hotel. Receptionist whose name I think was Amine was brilliant. Very helpful and spoke good english. For me, one of the best 2 night sleep I have had in years. Safe car parking at the rear of the property. Breakfast had a good choice so you won't leave hungry! Would definetely recommend this hotel to anyone travelling in the area. Thank you.

Nothing

Nice style furniture

On arrival beds without blanket pillows, bed sheets, There was just plain matrace, so had to call reception to sort it. No towels, I had to call reception from shower to bring towels, no hand soup in bottles for soup by sink.

It's a nice place to stay, very quiet and clean rooms, staff were very helpful and friendly, I'll gonna stay again after 3 months, see ur'll soon.

All the grocery shops and Restaurant are getting closed at 10 pm.

It was on my way

Around 1:30-2:00 somebody from the crew came into our room. It looked suspicious and after this we couldn’t sleep safely anymore.

I'm 2m, the shower head was high enough that I could stand underneath.

Breakfast was very good every morning

Would've liked towels replaced every day

Great location. Spacious rooms. Comfortable bed. Good price.

Breakfast was meagre.

Absolutely brilliant. Really helpful staff. Beyond helpful actually. Guided me up to my room after an incredibly long journey. Breakfast was varied and delicious. Nothing was to much trouble. Would stay there again in a heartbeat

Excellent location right in the centre of Chomutov just a short walk from train & bus stations. Friendly and helpful staff.

Breakfast was a bit basic with few choices. Would have liked coffee facilities in the room otherwise no issues. Would stay again.

Location, location, location.

The hotel was having some plumbing problem, and we had little to no hot water for the first night and day.

Stayed for the week, and was pleased with the room and the facilities and the proximity to all amenities.

No complaints.

Nothing.

Almost everything.

Breakfast total disaster. 0 options almost no food. Option was like 2 slices of cheese, some eggs and bread for everybody in the hotel. The rooms are not well isolated and it was extremely loud and children knocked regularly. All we heard during the night were screams.

Location.

We stayed at this hotel from March 28th to March 31st, and it was an incredibly frustrating experience. From the moment we arrived, things went wrong. We had two rooms booked, but the first room was already occupied, so we had to change rooms. The second room didn’t have two double beds as we had paid for so got changed again. To make matters worse, both rooms had major issues with the showers—one went from warm to lukewarm, and the other had no hot water at all. The hotel’s solution was to give us yet another room just to shower in, which was inconvenient and far from ideal. The key cards were also problematic, getting deactivated after the first night. We had to go to reception multiple times to get them reactivated. We also had breakfast at the hotel, but some of the items were out of date which was concerning. The TV in one room had a pin issue that no one could figure out until the last night. On the final night, we went to use the shower room only to find our key card deactivated again. When we got it reactivated, we discovered that all of our bathroom items were missing. The room had been cleaned, but no one mentioned anything about our items being taken. I went to reception, but since it was a Sunday, there was nothing they could do. The receptionist called housekeeping, who denied taking anything, and I was told the manager would contact me. However, after several days of waiting, no one followed up, and I was left with no resolution. The staff were unhelpful, and the overall management and running of the hotel were unreliable. Despite the hotel being in a great location in the city center, I would strongly advise against booking here. The lack of proper service and poor handling of issues made this stay incredibly disappointing. Don’t waste your money—there are far better options out there.

Comfortable clean big room Travel w dog just small fee Good location Free parking

Unfriendly staff that partially doesn’t even speak Czech Breakfast is 0/10!!! Horrible including the “coffee” and breakfast room sorry .