Reviews of Penzion Paseky U Zapadlych vlastencu
Paseky nad Jizerou 251, Paseky nad Jizerou, 512 47, Czech Republic
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Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewThe size of the rooms was totally misleading (much smaller compared to the given size in the description 50 square meters). We address this issue at the beginning of our staying and the owner refuse to take any responsibility for it (stating that booking.com provided this information). We have contacted booking.com but after information that there is nothing else available we were force to stay in the accommodation. We received a confirmation from the booking.com support that the owner of the place agreed to reduce the price due to the misleading information. On the last day, when we raised the question about the price reduction, the owner of the place went crazy, rise the voice and point some stuff that we should pay at the beginning that he counts as a discount (like cost of additional baby cot that we booked at the beginning at no additional cost). The discussion took place during the breakfast, scaring out our children and making us completely uncomfortable. The owner used language like "now I am talking and you are hearing" and "there was only problems with you from the very beginning". During the staying he was calm and friendly, but on the last day he crossed all lines. Therefore we not recommend the place.
Dear customer, Thank you for your feedback. We would like to clarify that there was no violation of the rules by the operator and we acted in accordance with our terms and conditions. You were accommodated in exactly the room you ordered. It was clear that your main demands were aimed at providing a discount, which was not possible, as you were not entitled to it. In terms of communication, our staff always behaved correctly and professionally. Despite our and our partner's efforts to offer alternative accommodation that would meet your requirements but was significantly more expensive, you decided to stay. In connection with this, you continued to demand compensations that were not in accordance with our terms and conditions and which were never promised to you by the partner who asked us to consider them in the framework of good relations, which we did not accept due to your violation of the rules with which you they were introduced immediately upon arrival. In connection with your assessment, I would like to specify that after several arrogant interruptions of my call, I used the expression "shh, now I'm talking". This statement was used in a situation where it was no longer possible to have a constructive conversation. Unlike you, I never raised my voice. After your statement that you would professionally liquidate our operation, I just kept silent. I assure you that even after that I didn't really go crazy. We are also just people who make mistakes and we certainly admit them and try to accommodate the customer for his satisfaction. But everything has its limits. Regards
Dear customer, Thank you for your feedback. We would like to clarify that there was no violation of the rules by the operator and we acted in accordance with our terms and conditions. You were accommodated in exactly the room you ordered. I… Show more