Reviews of WINDSOR SPA Hotel 4 stars
Mlýnské nábřeží 5, Karlovy Vary, 36001, Czech Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewLocation Dog friendly for 35€
Unfortunately, our stay was disappointing. Half of the hotel was under renovation, and construction noise started early in the morning. Dog friendly for 35€/night but the didn’t give us even the plate… The parking was on the street, and people kept touching or checking our car, which made us feel uneasy. At reception, they initially refused to check us in, claiming there were no available rooms. However, once I made a reservation in front of them through the booking.com, they suddenly found a room and let us in. In the spa, there was an unpleasant staff member. The bathrobes provided had holes in them, and by the pool, there were only four loungers available for the entire hotel, which made relaxing nearly impossible. We also checked the breakfast and decided not to have it — the selection and quality didn’t look appealing at all.
Dear Mrs. Eugenie, thank you for taking the time to write a review. The renovation of part of the hotel is part of our efforts to improve our service. We apologize that the noise disturbed you - we try to schedule the work so that it interferes as little as possible with the guests' restfulness. We are very sorry about the accommodation situation, but it was a misunderstanding. We take the comment about the spa, facilities and breakfast seriously and will pass it on to the responsible colleagues. Thank you for your feedback which helps us to improve our service. We hope you will give us another chance in the future and we will show a better face. Sincerely. Kamila Front Office Manager Windsor Spa Hotel.
Dear Mrs. Eugenie, thank you for taking the time to write a review. The renovation of part of the hotel is part of our efforts to improve our service. We apologize that the noise disturbed you - we try to schedule the work so that it interf… Show more
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewLocation
Helpdesk did not speak English Checking took 45 minutes They did not reply to emails prior to my arrival Room mentioned that it has view to the river where you could barely see it. Overall poor service for the price of the room
Reviewed: 6 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 June 2024 · Stayed in June 2024
Verified reviewReviewed: 12 November 2023 · Stayed in September 2023
Verified reviewReviewed: 14 October 2023 · Stayed in September 2023
Verified reviewLarge silent room with refridgerator. Friendly staff doing their best to communicate.
Water bottles in room should be for free. Communication issues, took time. We were told that the thermal bath could only be used by doctors.
Frida, we thank you for the high rating for our hotel. Our staff does everything possible for a comfortable and pleasant stay at the hotel. We will take into account your wishes and will be happy to see you in our hotel again. Best regards, the Windsor Hotel team.
Frida, we thank you for the high rating for our hotel. Our staff does everything possible for a comfortable and pleasant stay at the hotel. We will take into account your wishes and will be happy to see you in our hotel again. Best regards,… Show more
Reviewed: 29 September 2023 · Stayed in September 2023
Verified reviewSauna, Pool, Location, Clean
More vegetarian/vegan options in the breakfast
Hello! We thank you for your feedback and next time we will try to improve your stay at the hotel. We look forward to seeing you again! Sincerely, the Windsor Hotel team
Reviewed: 29 August 2023 · Stayed in August 2023
Verified reviewTerrible No air conditioner And the whole room was like an oven with 300 degrees Could not sleep
No air conditioning I could not stay in the room except to sleep
Reviewed: 25 August 2023 · Stayed in August 2023
Verified reviewlocation
room size / no ac
Reviewed: 5 August 2023 · Stayed in July 2023
Verified reviewReviewed: 3 July 2023 · Stayed in July 2023
Verified reviewReviewed: 30 May 2023 · Stayed in May 2023
Verified reviewReviewed: 2 February 2023 · Stayed in January 2023
Verified reviewThe location was great, exactly at the city center! The breakfast was satisfactory and the overall cleanliness was very good!
Unfortunately, the staff at the reception desk did not speak English and if my partner was not Czech, I would have been totally unable to communicate with them. Furthermore, there was no parking space available and we had to pay for the basic spa facilities that were limited only to a pool and a sauna. The breakfast could have been bigger and also the staff (referring to those who could speak English) should have been more friendly and helpful.
Reviewed: 24 January 2023 · Stayed in January 2023
Verified reviewlocation and cleanliness
employees need better English , sauna is not open in the morning
Reviewed: 19 September 2022 · Stayed in September 2022
Verified review