Reviews of Hotel Kolonada 4 stars

Great location for enjoying the Karlovy Vary Film Festival. Big room with good en suite bathroom. Appreciated that we were provided with a fan when we requested one. Room was clean and had everything we needed for a comfortable stay.

I booked this at an advertised 'spa package' rate which included 2 treatments per person per day. This was done months in advance as it was for a special birthday. I emailed long in advance of our stay to ask about the details and whether we could pre-book our treatments etc. I received a short reply to say we could find out when we arrived. Unfortunately, on arrival, the hotel were quite unaware of said package and didn't think it was their problem. The attached wellness facilities were a different business and we had to liaise with them. This was not helpful as the wellness centre was not open over weekends and staff were nowhere to be found even during their advertised opening times. We were unable to arrange any treatments and I reached out for compensation. The hotel (via booking.com customer service) offered a small refund of £48. I am not happy with the fact that the hotel still offers this spa package as it is misleading. There are other better value spa hotels in town if that is what you are looking for as a traveller.

Great location, parking available, room ok. The amenities, including free whirlpool, sauna or pool were a perfect add on.

The breakfast was a bit less than expected, the coffee was awful, and the juice was watery. I would expect more from such a location at this price level.

Good

Breakfast could be better.

Very tasty food

Nothing more

Exellent

Exellent

Central location ideal for city visit, and close to thermal areas Quiet room with good functionality

No close option for parking the car - we had to leave it at the station 20 min away by foot

There is information on the booking that there is a parking at the hotel, there is no parking, and there is no service of the parking , I should myself go the the nearest parking place ( that was 1.5 kn from the hotel ) and come back .

in town centre

the freezer was broken, in bathroom and swimming pool the floor is dangerous skiing

Location and breakfast.

Pool water was cold... parking is a bit of a hike.. staff not so friendly, but that could be a culture thing.

The location was fabulous. We had read some negative comments up front so we arrived with slightly reduced expectations. We got a Parking Lot almost next to the hotel which was a bit lucky for 15€/day. The room was comfortable and with beautiful street view. The breakfast that was critisized heavily by others was quite OK and the staff was doing their best to keep everything complete. We were positively surprised. We only had breakfast included. Rooms and Spa department was clean and nice, but SPA area could have been larger for the price. All in all we were very pleased coming with the expectations based on other reviews.

The Spa department could have been a bit better and there was no actual gym as announced. WiFi was a bit "coming and going". Most personell speak russian, but we managed to communicate in English and German without mayor issues.