9.6

Reviews of The Grand Mark Prague - The Leading Hotels of the World 5 stars

Hybernská 12, Prague, 110 00, Czech Republic

  • Olena

    Reviewed: 5 September 2025 · Stayed in September 2025

    Verified review

    Great hotel. Delicious breakfast. Beautiful courtyard. Very attentive staff, special thanks to Bogdan and Olga from the reception.

  • Maksym

    Reviewed: 2 September 2025 · Stayed in June 2025

    Verified review
  • Richard

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    Executive Suite was good size - we were upgraded from another suite. Very helpful staff, clean and special. Good sized bathroom. Nice walk-in wardrobe plus another by the kitchenette in the room vestibule

    Not English Speaking TV entertainment in spite of having two tvs. News in English but movies in German and Czech only. You can rent an Apple box but in a suite you would expect at least one English speaking entertainment channel easily accessible.

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  • Amir

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Alexandros

    Reviewed: 1 September 2025 · Stayed in June 2025

    Verified review
  • Dubb

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
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  • Marine

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Marine

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • E

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Perfect location. Great staff, hospitable and friendly.

    Nothing

    Property response:

    Dear Mr. Thomas, Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed our location, found our staff to be hospitable and friendly, and felt comfortable during your stay. Your kind words mean a lot to our entire team — it’s always our goal to make every guest feel welcome and well taken care of. We hope to have the pleasure of welcoming you back again soon. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Thomas, Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed our location, found our staff to be hospitable and friendly, and felt comfortable during your stay. Your kind words mean a … Show more

    The Grand Mark Prague - The Leading Hotels of the World
    2 September 2025
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  • Marine

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Gaurang

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Beautiful hotel with excellent hospitality. Each and every member of their team ensures your stay is the best in class.

    Nothing

    Property response:

    Dear Gaurang, Thank you so much for your wonderful review and for calling us the best in Prague! We are delighted to hear that you enjoyed both our hotel and the hospitality of our team. Your kind words mean a lot to us, as each member of our staff takes great pride in ensuring our guests feel truly cared for. We look forward to welcoming you back for another exceptional stay in The Grand Mark Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Gaurang, Thank you so much for your wonderful review and for calling us the best in Prague! We are delighted to hear that you enjoyed both our hotel and the hospitality of our team. Your kind words mean a lot to us, as each member o… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    2 September 2025
  • Bashar

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    We had a wonderful stay at the Grand Mark Hotel in Prague. From the moment we arrived, the staff were extremely nice and attentive, always making sure we felt welcome and comfortable. A special mention goes to Belal, the doorman, who was exceptionally pleasant and went out of his way to assist us in any way he could — his warm attitude truly made a difference. The rooms were clean, spacious, and very comfortable, providing everything we needed for a relaxing stay. The restaurant was also excellent — both breakfast and dinner were delicious, with a great variety and high quality of food. Overall, our experience at the Grand Mark Hotel was outstanding, and I would highly recommend it to anyone visiting Prague.

    Property response:

    Dear Mr. Bashar, Thank you so much for your generous review and for recommending The Grand Mark Prague. We are truly delighted to know that your stay with us was such a wonderful and comfortable experience. Your kind words about our attentive team mean a great deal to us, and we will be sure to share your special mention with Bilal. His warm spirit and dedication to helping our guests feel welcome reflect exactly what we strive for every day. We are equally pleased that you enjoyed the comfort of your spacious room as well as the variety and quality of our restaurant, both at breakfast and dinner. It is our greatest reward to know that you felt well cared for throughout your stay. We hope to have the privilege of welcoming you back again on your next visit to Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Bashar, Thank you so much for your generous review and for recommending The Grand Mark Prague. We are truly delighted to know that your stay with us was such a wonderful and comfortable experience. Your kind words about our atten… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    27 August 2025
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  • Carl

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
  • Jennifer

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The entire staff was exceptional. Everyone from check-in to wait staff to housekeeping strives to ensure guests have a terrific experience. I would stay again. Rooms are large, we enjoyed a suit with a balcony view. Piano player in the courtyard is lovely!

    Portions of the hotel are showing age (wear in carpet, etc.) Our room had a combo shower/tub vs. walk in shower. I recommend you ask for a room with a walk in shower.

    Property response:

    Dear Mrs. Jennifer, Thank you very much for your heartfelt review regarding your recent stay. We're truly delighted to hear that you had such a wonderful stay with us — from the warm welcome at check-in to the attentive service from our restaurant and housekeeping teams. It’s great to know you enjoyed your spacious suite with a balcony and the lovely piano music in the courtyard. We also appreciate your honest feedback about the room details. Please know that we’re continuously working on updates and improvements to enhance our guests’ comfort, and your note about the shower is especially helpful. We’d love to welcome you back in the future — perhaps in a room with a walk-in shower next time! Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Jennifer, Thank you very much for your heartfelt review regarding your recent stay. We're truly delighted to hear that you had such a wonderful stay with us — from the warm welcome at check-in to the attentive service from o… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    25 August 2025
  • Anastasia

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    Location perfect. Beautiful garden. The staff were exceptional. Special mention to Aneta and Klara. They provided us with local knowledge, galleries to visit, where to eat. Also to Jijie, night staff. So attentive and generous.

    Small upgrades to the hotel decor in bedrooms would be ideal to keep its 5 star status.

    Property response:

    Dear Mrs. Anastasia, We are truly delighted to read your kind words and to know that our Dream team made your stay such a memorable experience. It is wonderful to hear that you enjoyed our central location and the peace of our garden. A heartfelt thank you for highlighting Klára and Jiří – your recognition means a great deal to them and to all of us. Sharing local insights and ensuring you felt cared for is exactly the experience we wish to create for every guest. We also value your feedback regarding the room décor. Please rest assured that we continuously review and refine our interiors to maintain the highest standards our guests deserve. We sincerely hope to welcome you back to Prague and to The Grand Mark in the future. Warm regards to Greece, Aneta Vobornikova Front Office Manager

    Dear Mrs. Anastasia, We are truly delighted to read your kind words and to know that our Dream team made your stay such a memorable experience. It is wonderful to hear that you enjoyed our central location and the peace of our garden. A h… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    25 August 2025
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  • Suleiman

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    This a truly 5-Star hotel where guests are really pampered. All the staff are really professional and accommodating. It is obvious that management is overseeing all little details . We enjoyed spending most of our tome in the beautiful garden. Bilal provided very good assistance to us.

    Nothing we did not like about the hotel. All is perfect including location fir tourists.

    Property response:

    Dear Mr. Suleiman, Thank you so much for your wonderful words and for recognizing The Grand Mark Prague as the best in Prague. It brings us great joy to know that you felt truly pampered and that the professionalism and attentiveness of our team made such a positive impression on your stay. We are especially pleased that you enjoyed the peaceful atmosphere of our garden, which is indeed one of the treasures of our hotel. Your kind mention of Bilal will certainly be shared with him – recognition like yours means a lot to our colleagues. Your observation about management attention to detail is greatly appreciated, as guest comfort and wishes are always at the very heart of what we do. Knowing that you found everything perfect, from the service to the location, is the greatest reward for our efforts. We very much look forward to welcoming you back for another exceptional stay in Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Suleiman, Thank you so much for your wonderful words and for recognizing The Grand Mark Prague as the best in Prague. It brings us great joy to know that you felt truly pampered and that the professionalism and attentiveness of ou… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    21 August 2025
  • Williams

    Reviewed: 20 August 2025 · Stayed in May 2025

    Verified review

    lovely staff and good location

    pillows

    Property response:

    Dear Mr. Williams, Thank you very much for sharing your kind words about your stay at The Grand Mark Prague. We are delighted to know that you appreciated both our convenient location and the warm hospitality of our team. Your comfort and well-being are always our top priority. It is a pity we did not know about your wish for a different type of pillow during your stay, as we would have been more than happy to assist you. For future visits, please do not hesitate to explore our extensive pillow menu, which offers a wide variety of options to ensure a perfectly restful sleep. We sincerely hope to welcome you back again soon and make your next stay even more comfortable. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Williams, Thank you very much for sharing your kind words about your stay at The Grand Mark Prague. We are delighted to know that you appreciated both our convenient location and the warm hospitality of our team. Your comfort and… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    27 August 2025
  • Katarina

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Everything is at a very high level! From the friendly staff, the menu, the rooms, the location itself... The rooms are spacious... The hotel is highly recommended!

    Everything was great!

    Property response:

    Dear Mrs. Katarina, Thank you very much for your wonderful review. We are delighted to know that you enjoyed every aspect of your stay with us — from our friendly team and spacious rooms to the menu, location, and overall atmosphere of the hotel. Your kind recommendation means a lot to us, and it would be our pleasure to welcome you back to The Grand Mark Prague for another great experience. With warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Katarina, Thank you very much for your wonderful review. We are delighted to know that you enjoyed every aspect of your stay with us — from our friendly team and spacious rooms to the menu, location, and overall atmosphere of the… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    21 August 2025
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  • Abdulrahman

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Every thing was amazing all staff (Belal and Arthur) Every one thank you so much if I come again I’ll book with you sure 🙏

    Nothing

    Property response:

    Dear Mr. Abdulrahman, Thank you so much for your kind words and wonderful feedback! We’re truly happy to hear that you had such an amazing experience with us. It’s especially rewarding to know that Bilal, Arthur, and the rest of our team made your stay memorable — I will be sure to pass along your kind appreciation to them. It would be our absolute pleasure to welcome you back anytime. We’re already looking forward to your next visit! Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Abdulrahman, Thank you so much for your kind words and wonderful feedback! We’re truly happy to hear that you had such an amazing experience with us. It’s especially rewarding to know that Bilal, Arthur, and the rest of our team … Show more

    The Grand Mark Prague - The Leading Hotels of the World
    21 August 2025
  • Marianna

    Reviewed: 19 August 2025 · Stayed in July 2025

    Verified review

    Clean rooms, convenient location and friendly front desk and door stuff. Wonderful service and a great variety of breakfast options.

    The gym was a bit small with limited space to work out.

    Property response:

    Dear Mrs. Marianna, Thank you very much for your gorgeous review! We're delighted to hear that you enjoyed your stay with us and appreciated our clean rooms, convenient location, and the friendliness of our front desk and bellmen. We're especially glad you found our service wonderful and enjoyed the variety of breakfast options. We also appreciate your feedback regarding the gym. While space is limited, we’re always looking into ways to improve and make the best use of the facilities we have — your comment is valuable to us in this regard. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Marianna, Thank you very much for your gorgeous review! We're delighted to hear that you enjoyed your stay with us and appreciated our clean rooms, convenient location, and the friendliness of our front desk and bellmen. We… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    19 August 2025
  • Claudia

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Free room upgrade. Excellent welcome, welcome gift of a bottle of wine and fruit. The room was cleaned twice on the same day. Excellent restaurant.

    Nothing.

    Property response:

    Dear Claudia, Thank you so much for your awesome review! We are truly happy to know that you enjoyed the warm welcome, the small gestures of wine and fruit, as well as the comfort of your upgraded room. It is wonderful to hear that the extra care from our housekeeping and the experience in our restaurant made your stay even more special. We hope to have the pleasure of welcoming you back again soon for another memorable visit. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Claudia, Thank you so much for your awesome review! We are truly happy to know that you enjoyed the warm welcome, the small gestures of wine and fruit, as well as the comfort of your upgraded room. It is wonderful to hear that the… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    18 August 2025
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  • Robert

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Great location, good Hotel

    Staff not consistently friendly; some are some are not; had to ask three times for a coffee in the morning; no proactive thinking;

  • Badr

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    I had a wonderful stay at this hotel. The design is beautiful and full of charm. Special thanks to Ms. Karla at reception, and Mr. Bilal and Mr. Adam from the services team, for their warm smiles and great support. They made me feel truly welcome. Highly recommended!

    Non

    Property response:

    Dear Badr, Thank you so much for sharing your wonderful review. We are delighted to hear that you enjoyed the charm and design of our hotel, and we are especially touched by your kind recognition of Klara, Bilal and Adam. They will be so pleased to know that their warm smiles and attentive support made your stay truly memorable. It is always our greatest reward to hear that our guests felt genuinely welcome, and your recommendation means a lot to us. We very much look forward to the pleasure of welcoming you back for another memorable stay in The Grand Mark Prague. Best regards, Aneta Vobornikova Front Office Manager

    Dear Badr, Thank you so much for sharing your wonderful review. We are delighted to hear that you enjoyed the charm and design of our hotel, and we are especially touched by your kind recognition of Klara, Bilal and Adam. They will be so p… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    18 August 2025
  • Thaer

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Most beatiful hotel every thing perfect location facilities breakfast in the garden fantastic

    Nothing every thing perfect

    Property response:

    Dear Thaer, Thank you very much for your wonderful feedback. We are truly delighted to hear that you found our hotel to be the most beautiful and that everything from the location and facilities to the breakfast in our garden made your stay fantastic. Your kind words are a great motivation for all of us, and it is always our greatest joy to know we have created such a memorable experience for our guests. We would be very happy to welcome you back again on your next visit to The Grand Mark Prague. Best regards, Aneta Vobornikova Front Office Manager

    Dear Thaer, Thank you very much for your wonderful feedback. We are truly delighted to hear that you found our hotel to be the most beautiful and that everything from the location and facilities to the breakfast in our garden made your sta… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    18 August 2025
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  • Greg

    Reviewed: 15 August 2025 · Stayed in July 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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