The room and furniture are a bit dated, although this was not a major concern.

Nice hotel, very conveniently located and reasonably priced. Although the hotel does not have its own parking, there is a nearby lot on a neighboring street. We didn’t even need to use it, as street parking (free at night) was sufficient. The hotel is situated on a main street with many restaurants and has a lovely park right across the road. Overall, the town is very relaxing. The staff are polite and helpful

Stayed in June 2025

There is fungus growing in the dusch, it should be cleaned better

Stayed in August 2025

The pool was closed on Monday.

Nice rooms in an ancient building. Those with balcony are a bit bigger, facing the main street the others are slightly smaller and the view ist restricted. Delicious and rich breakfast buffet.

Stayed in July 2025

Loved the location and the hotel. We got a family suite which was AWESOME! It has an entry way and 2 separate rooms (one with a king bed and another with 2 twins) and also two separate bathrooms. Both rooms had balconies.

Stayed in July 2025

Parking in the area is doable, but not necessarely right next to the hotel (except drop on/ drop off). The rooms lack AC, it was quite warm during the day - not an issue for us as we spent the time out, but for peoples used to AC it may be a missing amenity.

Excellent location, wonderfull breakfast and friendly staff. Hotel condition is good. Guests were well behaved.

Stayed in July 2025

Room was little, no air condition, very warm. Front of the hotel there is a cafe, skreaming musik until late evening, very disturbing.

Stayed in July 2025

Nice location. We had a room with a view. The hotel has a spacious kids' club room, a small but warm pool, tasty breakfast and friendly staff. We had a great stay :)

Stayed in June 2025

When waiting for elevator, I heard cleaning staff in front of elevator speaking not very nicely (to be polite) about other clients. That should not be happening in front of hotel guests. (Therefore I did not give the highest rating to the staff.) Personally however, I had no issue with any of the staff.

The reception staff was exceptionally friendly and so was the restaurant staff. The breakfast was excellent. The room was a little shabby but the bathroom was clean and the bed was comfy, very clean and with a brand new blanket and linen.

Stayed in June 2025

The room was big enough. The bed could be better. I would prefer to stay in a room without carpet floor. The staff was great. We received very good advices for nearby restaurants. The Russian speaking receptionist gave us a lot of information about food, spa etc. The breakfast was magnificent. The dinner was decent, not more.

Stayed in May 2025

The main thing I did not like was we had a double and a single bed, but they were not comfortable. They both felt very soft, and that made our sleep a little difficult.

The location is great in the middle of town. The room we had was of great size and a vary nice layout. English was minimal, but that is the whole town, nothing to complain about that. The hotel is very child friendly, but the play area they have is for toddlers, not for children over 5. I would highly recommend this hotel.

Stayed in May 2025

Pool was closed when we arrived, it is tiny anyway so only useful for a few kids. Old town was a building site.

Good location, staff and ambiance

Stayed in April 2025

Some Czech waitress was pretty rude

It was clean , excellent location , kids program

Stayed in May 2025

Hotel is really clean and rooms are spacious. Sauna and pool are really great, staff is polite, overall really great. Breakfast had many options.

Stayed in April 2025

Ordering drinks to go with meal at dinner took a while, the process is not clear. And you have to pay for water. The spa area was rather small & cosy, could only fit 2 in a steam room. The jets in the pool weren’t working.

Had a lovely old fashioned single room with plenty of space at a very good price. The reception staff were very friendly. There was quite a large choice at the dinner & breakfast buffet, ok for a vegetarian.

Stayed in March 2025

It was good

Stayed in March 2025

The ladies from reception didn't speak English and maybe can try to be more friendly. Swimming pool and sauna are too small, and no parking at the hotel.

Breakfast and dinner were really good. The girls that take care about children animation are doing great job, my son loved to be there and the playground was very nice designed.

Stayed in February 2025

the beds are way to small. My feet were stocking out. Only fit for people below 1.70m. The swimming pool was very small, choose this hotel for sleeping (if you are small enough to fit the beds) but go to spa elsewhere, a day ticket at fallensteiner is good value.

Good location for hiking

Stayed in February 2025

Only observation was that the swimming bath area was cold and not appropriate for children when not inside water

Wonderful for families travelling with young children Our 2yo loved the kids play area Staff was helpful and overall an excellent experience

Stayed in February 2025

Poor pressure in shower. Small sauna, pool area. Crowded at times.

Beautiful spacious room. Breathtaking views. Lovely breakfast and dinner. Friendly staff. Great location.

Stayed in January 2025

The location is very good. Hotel is a little bit old school but nice.

Stayed in September 2024

A huge line for sauna, i couldn't make it there. The pool closes at 6 pm, no food in the hotel after 8 pm.

Very clean hotel, right in the center. The staff was very, very nice.

Stayed in November 2024

The elevator had sometimes issues which was a problem for my mom. We were only on the first floor so it was manageable, but can be a problem if you're higher up. The spa sessions were ok. The massage was subpar - wouldn't book it in house again. There is also a nice daily program of activities offered for free like yoga and hiking. But it is in one of the other hotels owned by OREA and you have to walk like 15 minutes to get there - which is a bummer if it rains like it did during our stay.

The buffet food was amazing. Great variety, very tasty, definitely worth taking breakfast and dinner. We also booked various spa sessions - they were ok. The location is fabulous, just across the main park. That and the food made this place appealing. The rooms also seem to have been redone, and were really beautiful. The duvet seemed also new, and the pillows were fabulous

Stayed in October 2024

The program for kids is really unsual in the Czech Republic. And it was great. The kids had activities available for the whole day. Food was great, breakfasts and dinners, wide choice. On top of that all of the staff were exceptionally kind and helpful. So rare.

Stayed in October 2024

All food, wine ,coffee. All Front desk representative , specially Natalie.

Breakfast was terrific.

Stayed in October 2024