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Reviews of Hotel Heluan 3 stars

Tržiště 41, Karlovy Vary, 36005, Czech Republic

#58 of 104 hotels in Karlovy Vary

Guests' Choice

Review score

Based on 200 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.6

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 9 August 2025

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    -

    Near city center, comfortable parking (need to reserve).

    Stayed in August 2025

  • Reviewed: 24 July 2025

    9.0
    Karlovy vary must not to be missed
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The attic room is not set to be dark. Light comes from early morning

    Breakfast is great for this value of hotel. Beds are hard but were very suitable for us. Bathroom was huge. Elevator from hitler age very cute old style. We walked from bus station 20 mins to reach the hotel. It was a pleasant walk. Not complaining at all.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No hotel parking place although they claim it is available. No air-conditioning in the room so extremely hot in the room in the sunny summer day.

    Excellent location, in the heart of the city. Very good breakfast.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights

    Hotel located in the old town in a building over 100 years old with a very old style elevator. Self check-in, reception open only in the morning, later contact by phone - if necessary. Possibility to reserve a parking lot which is located in the street at the back of the building. Quiet, peaceful and clean. Good breakfast. Room and bathroom spacious, beds comfortable (for me too big pillow)

    Stayed in June 2025

  • Reviewed: 3 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to find the parking

    Atmosphere

    Stayed in June 2025

  • Reviewed: 21 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Did not get themessage of pin code to get a key. Needed to call.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    7.0
    The breakfast spread was bad, no choice of bread or anything else. The vegetables and fruits were of inferior quality.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    They did not say anything on the booking page that they will charge extra for parking, and they took 16 euros from me

    Stayed in April 2025

  • Reviewed: 16 March 2025

    9.0
    Superb
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Was close to these various attractions and delicius cusine.

    Stayed in March 2025

  • Reviewed: 24 January 2025

    8.0
    Great location, spacious room. Vintage and good be made over though…
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Decor could have been way better, it is very outdated and it’s a pity for such a good location and spacious room. I had the sensation that it’s not very clean but this I think was due to everything being old.

    The room was one of the biggest I have stayed in! Location is super great. Room has everything…

    Stayed in January 2025

  • Reviewed: 19 January 2025

    7.0
    The location is excellent but the room was cold and uncomfortable because of that.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was very cold in our room, even hours after the radiators were running on the highest setting

    The location was excellent, breakfast included with the stay

    Stayed in January 2025

  • Reviewed: 28 December 2024

    8.0
    Spacious room with elegant decor, big windows, convenient parking, breakfast option
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited breakfast options for vegetarians. Parking spot too tight, ramp steep—not suitable for low clearance sedan.

    Room was spacious with elegant decor, featuring chandeliers that add a luxurious feel and big windows offering stunning views of city center. Parking was convenient, staff friendly and courteous, and check-in was a breeze. Breakfast available too. Definitely a stay worth recommending!

    Stayed in December 2024

  • Reviewed: 27 December 2024

    9.0
    Beginning was not great, but as soon as we did check in everything was great and great for the price.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Before checking in, 2-3 days before our stay I was notified , that hotel didn’t receive our payment even so I could see in my bank account that I did pay, unfortunately on hotel number written in Booking they didn’t want to speak with me on English, so I called to a number on there website, where friendly lady spoke with me English and tried to help me. The day before our stay the problem wasn’t solved yet, so I had to connect with booking customer help, shortly after they called hotel staff, they confirmed me, that everything is good and our reservation would not be cancelled.

    Everything was clean, room was spacious very fancy looking, you can regulate hitting, so it’s not cold. Everything in the room worked, WiFi was also good. Breakfast was also quite nice, not too big, but I would call it standard breakfast with different bread, some bakery, different cheese and ham and salami, boiled eggs, beans, sausages, tea, coffee, cereals, juice. Location is just in the old city center, so it was perfect.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Despite leaving heating on maximum for the whole time, room was a little bit cold. Breakfast was ok, but could have more options.

    Hotel have beautiful old interior. Room was very big with comfortable bed. Location is also very good in a calm area.

    Stayed in December 2024

  • Reviewed: 18 November 2024

    9.0
    Close to the spas and colonnades, with very comfortable, big rooms and friendly staff and rich break
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights

    A very big room with wooden furniture. Very close to the spa and the colonnades.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    8.0
    Very good
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Nice Hotel at old style, city ​​center, all good, elevator, big room, clean breakfast a bit minimalistic, but enough

    Stayed in November 2024

  • Reviewed: 18 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Breakfast was poor and better come early because things run out. Not even enough eggs for people who came in at 0830.

    Great price for a very large room at a great location and with private (paid) parking. Nice old building with beautiful antique elevator. Fridge in the room. Clear instructions on directions.

    Stayed in September 2024

  • Reviewed: 14 October 2024

    7.0
    Enjoyable 1-night stay in Karlovy Vary
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The hotel has contactless policy, you get the keys via mailbox and the access code via WhatsApp. Though some people can navigate well with this set-up, some people might have trouble. Also, the breakfast can be improved.

    The location of the hotel is perfect, it is situated within the charming historic old town of Karlovy Vary. The market and hot spring colonnade are just 3-5 mins walk. The room is big and clean. Heating is avalable.

    Stayed in October 2024

  • Reviewed: 15 September 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Triple room bedroom had v squeaky and v thin matress. Didn't answer phone when trying to get bollards moved so could drive to hotel, had to walk some way from carpark with luggage. Didn't have correct lock box numbers for the room keys - all in all a bit of a fiasco at the start of our stay.

    Location v near centre of town.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Old furniture.

    Very well positioned, near the main attractions of KV. Good breakfast.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    7.0
    All in all a good stay, the breakfast needs definitely to be improved, if this is what you offer for free, maybe charge
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We had a room for 3 people, one single bed and one double bed. The single bed was making loud noises when you turn around on the bed so in the middle of the night it woke us up because of that since it is pretty loud. The breakfast was very disappointing…very limited choice of food in a super tiny room.. i wanted to have some müsli but when i put the bowl next to the müsli dispenser, a BUNCH of fruit flies came out of nowhere and shocked me. My breakfast was over from there… i understand it is included in the room rate, but if it’s like this then we would rather pay extra to have some better quality breakfast. After check out we went out and had “another” decent breakfast somewhere else.

    The location is good, the view from out room was very good, the room itself is spacious and clean. It has a very European vintage style. The breakfast was included. We reserved a parking space when we booked the room, it costs 14€/300czk. When arriving, there was a small issue as our car would block all of the cars inside if we park it into the one and only space left. I called the hotel immediately and the hotel staff came to the parking lot to check personally and the problem was kinda “solved” quickly. We didn’t have to search for another parking place since this city is a nightmare when it comes to parking…

    Stayed in September 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location fabulous large comfortable room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    A stay at the centre
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking is a bit of a hassle. The mattress was not very comfortable The room said “landmark view” but all that we saw outside the window was another building under renovation

    It was bang at the centre of all the action, very close to the springs The building is antique, wonderful and well preserved

    Stayed in February 2024

  • Reviewed: 18 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Extremely good in all respects.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Nice location in the centre of Karlovy Vary.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights

    Breakfast is ok but not overwhelming.

    Very good location. Huge rooms with a charming interior.

    Stayed in March 2024

Showing 1 – 25

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