Reviews of Parkhotel Terezín 3 stars
Máchova 163, Terezín, 411 55, Czech Republic
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Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewSerious warning before booking! The room had a terrible smell, with dampness, mold, and spider webs. No air conditioning, no shampoo, and not even a small fridge. Staff were unhelpful. I had to leave after one night even though I booked two. The cancellation policy was unclear, and neither the hotel nor Booking helped. Honestly: I don’t recommend it at all. Not suitable for staying.
Dear Enad, thank you for sharing your feedback. We’re genuinely sorry that your stay did not meet your expectations. However, we must clarify a few important points. Our colleague was not informed that you were dissatisfied with your room. Had you shared your concerns with us in person during your stay, we would have gladly offered you a different room or done our best to improve the situation. Unfortunately, without knowing there was an issue, we could not take any action at the time. We also want to clarify that shampoo and shower gel are provided in every room. We personally checked the room you stayed in and confirmed that both were available. Our rooms do not have air conditioning or fridges, as clearly stated on all booking platforms. Air conditioning is not typically standard in our region’s hotels. You were also informed about the 24-hour cancellation policy and advised to contact Booking.com directly regarding any changes, as the booking was made through them. We do our best to provide a pleasant stay for every guest, and we feel that this review does not fairly reflect the situation or the services we offered. Best regards, Parkhotel Terezín team
Dear Enad, thank you for sharing your feedback. We’re genuinely sorry that your stay did not meet your expectations. However, we must clarify a few important points. Our colleague was not informed that you were dissatisfied with your room… Show more
Reviewed: 14 July 2024 · Stayed in June 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewStaff was very flexible and helpful. We have stayed with a puppy and had a very late check in and very early check out. They were supportive.
Dear Eva thank you so much for your kind words! We’re delighted that our team could be flexible and supportive during your stay, especially with your puppy and your late check-in and early check-out. We aim to make every guest feel welcome and comfortable, and we’re glad we could meet your needs. We hope to host you again soon! Kind regards, Parkhotel Terezín
Dear Eva thank you so much for your kind words! We’re delighted that our team could be flexible and supportive during your stay, especially with your puppy and your late check-in and early check-out. We aim to make every guest feel welcome… Show more
Reviewed: 31 May 2024 · Stayed in May 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewSimple, clean and friendly, helpful staff Simple but homemade dishes
Dear Kurt, Thank you for your positive feedback! We’re glad you found our hotel clean and appreciated our friendly, helpful staff. We take pride in serving simple yet homemade dishes and hope to welcome you again soon. Kind regards, Parkhotel Terezín
Dear Kurt, Thank you for your positive feedback! We’re glad you found our hotel clean and appreciated our friendly, helpful staff. We take pride in serving simple yet homemade dishes and hope to welcome you again soon. Kind regards, Parkh… Show more
Reviewed: 9 October 2023 · Stayed in October 2023
Verified reviewEasy to find. Kitchen facilities on landing
Nothing
Thank you for your great feedback, Nicola! We are happy to hear you enjoyed your stay at Parkhotel Terezín.
Reviewed: 3 May 2023 · Stayed in May 2023
Verified reviewLocaties ok Breakfast ok.
It is a family business and works like that.
Dear Jan, Thank you for taking the time to provide feedback on your recent stay at Parkhotel Terezín. We are pleased to hear that you found our location and breakfast satisfactory. As a family-run business, we strive to create a welcoming and comfortable atmosphere for our guests. Your comments are appreciated, and we look forward to the opportunity to host you again in the future. If there are specific areas where we can enhance your experience, please feel free to share your thoughts. Warm regards, Parkhotel Terezín
Dear Jan, Thank you for taking the time to provide feedback on your recent stay at Parkhotel Terezín. We are pleased to hear that you found our location and breakfast satisfactory. As a family-run business, we strive to create a welcoming… Show more
Reviewed: 23 April 2023 · Stayed in April 2023
Verified reviewGreat location
The breakfast didn’t start till 8am - it would be nice if it started earlier.
Dear guest, Thank you for your kind feedback regarding our great location. We appreciate your positive comments. We also appreciate your suggestion regarding the breakfast timing. Your input is valuable to us, and we will certainly consider it as we aim to enhance our services. We look forward to the opportunity to welcome you again in the future. If there's anything else you'd like to share or if you have specific preferences for your next visit, please feel free to let us know. Warm regards, Parkhotel Terezín
Dear guest, Thank you for your kind feedback regarding our great location. We appreciate your positive comments. We also appreciate your suggestion regarding the breakfast timing. Your input is valuable to us, and we will certainly consi… Show more
Reviewed: 13 January 2023 · Stayed in December 2022
Verified reviewReviewed: 19 October 2022 · Stayed in October 2022
Verified review