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Reviews of Ensana Hvězda - Imperiál - Neapol 4 stars

Goethovo náměstí 7, Mariánské Lázně, 35301, Czech Republic

#18 of 50 hotels in Mariánské Lázně

Guests' Choice

Review score

Based on 26 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.8

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 27 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 3 nights

    Restaurant, location, swimming pool

    Stayed in June 2025

  • Reviewed: 9 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 11 nights
    • Submitted via mobile

    Nothing

    Interior, staff, restaurant, food,location, clearness everywhere.

    Stayed in June 2025

  • Reviewed: 27 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 2 nights
    • Submitted via mobile

    There was no tea or coffee facilities in the room. They could be purchased separately...

    It was a beautiful building and good location

    Stayed in April 2025

  • Reviewed: 8 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Hvezda - Junior Suite with Wellness and Fitness Access
    • Stayed 3 nights

    more guidance on spa facilities. Both online navigation and on premise info was scarce and confusing.

    Stayed in April 2025

  • Reviewed: 19 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 2 nights
    • Submitted via mobile

    It would need a refresh in the overall style of the interiors

    Huge hotel with multiple bars and saunas all easy to reach directly from the inside.

    Stayed in January 2025

  • Reviewed: 28 May 2024

    9.0
    A solid reputable medical spa hotel in the beautiful historic resort town
    • Leisure trip
    • Couple
    • Hvezda - Premium Double or Twin Room with Wellness and Fitness Access
    • Stayed 15 nights

    Since our previous visit here the prices went way up with comfort while really good, still not as much higher up then prices.

    Medical spa hotel Hvezda provides a great variety of medical treatment options and resources and also health spa facilities and a swimming pool. The great quality food selection for breakfasts and dinners. Very good location, close to mineral water sources, to parks, and to the places of a great historic value. Variety of available cultural events in hotel itself and in town.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    A nice hotel in a great location
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 3 nights

    1. Hot water in the room was inconsistent and not hot 2. Mixed level of helpfulness among staff 3. Weak sound isolation in rooms; noise from neighbouring rooms audible, especially loud conversations and TV Overall, Hotel Hvězda offers a tranquil stay with spacious rooms, elegant decor, and the added bonus of a warm swimming pool. However, improvements in hot water consistency and sound insulation would enhance the experience further.

    1. Very quiet location 2. Spacious room with high ceilings 3. Comfortable bed 4. Good breakfast 5. Room with balcony is a nice option 6. Elegant interior with a touch of luxury 7. Warm swimming pool in the hotel

    Stayed in May 2024

  • Reviewed: 22 February 2024

    9.0
    A perfect stay for someone who needs some time away from it all, and in great ambiance.
    • Leisure trip
    • Solo traveller
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 6 nights

    Hardly anything - I just expected more info sheets about the town and the surroundings. The little map (which was available in the town info office and probably not in the hotel itself) does indicate some walks around in colour, but only the parts very near the centre. And what I found really rare on the whole is that this wonderful spa town does not boast its Unesco membership in a big style!!!!!

    Excellent breakfast and dinner buffet, a lot of vegetables always available. The swimming pool is magnificent. Even though my room looked on the road and square, the nights (and days too) were perfectly quiet. What's also great about this hotel is the proximity of the colonnade and the park; indeed it is near everywhere you may want to go in the centre of the spa town.

    Stayed in February 2024

  • Reviewed: 15 January 2024

    10
    Great spa and beautiful rooms! Perfect for our well was weekend
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 2 nights
    • Submitted via mobile

    None

    Spa area and access to all spa centers of the four hotels through inner tunnels - Roman Bathes! Quality of the rooms is high and well maintained, location next to the forest and lovely views. Staff is kind and attentive

    Stayed in January 2024

  • Reviewed: 2 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 1 night
    • Submitted via mobile

    A little bit slow staff at the reception: we had to wait in line for 15-20 minutes while there was only one family couple before us.

    Historical vibe of the place. Swimming facilities. Restaurant: nice food and great welcoming staff.

    Stayed in October 2023

  • Reviewed: 18 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Hvezda - Premium Double or Twin Room with Wellness and Fitness Access
    • Stayed 3 nights
    • Submitted via mobile

    Nice location, good service

    Stayed in May 2023

  • Reviewed: 3 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Imperial - Superior Plus Single Room with Wellness and Fitness Access
    • Stayed 4 nights
    • Submitted via mobile

    Navigating the wellness facilities and services is very cumbersome. We would have very likely booked more services if we had some better information. Also many of the staff seemed rather unhappy and it felt wrong to ask for anything. Some, like the wait staff around the restaurant, were very nice though.

    The architecture and the standard of the rooms is outstanding!

    Stayed in March 2023

  • Reviewed: 3 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t like the food, very limited variety and lack of taste. Tea or coffee at the dinner for extra cost. Only water is included.

    The location of the hotel is perfect, near by all the beautiful sites. Room is very spacious with modern bathroom.

    Stayed in May 2025

  • Reviewed: 22 April 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 3 nights

    The place is a post-communist stingy spot with Hapsburg pretentions. If you really want to feel 10 years older than you are - go there. The towels were old, small and falling apart (20 years old?), no hair conditioner or body lotion, law quality shampoo. in the pool area - no extra towels, the idiot employee who gave us some sheets instructed us to use them only in the sauna and to nor dare cover with the, the armchairs. Another idiot employee at the spa reception, as an answer to our question whether this is the biggest pool they have (it wasn't even a complaint, just a question) answered more or less that people come here for cancer treatment and what kind of question is it. The food is mediocre at best, the breakfast seems to be designed in the nineties

    the outside look of the hotel

    Stayed in April 2025

  • Reviewed: 18 March 2025

    7.0
    Average
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 2 nights
    • Submitted via mobile

    No coffee making facilities in room

    Location

    Stayed in March 2025

  • Reviewed: 17 March 2025

    3.0
    would not recommend
    • Leisure trip
    • Family with young children
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 3 nights
    • Submitted via mobile

    the pool was cold, the food made us both sick

    Stayed in March 2025

  • Reviewed: 26 December 2024

    7.0
    Beautifull SPA town, good for relax, swimming, hiking/running.
    • Leisure trip
    • Family with young children
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 3 nights

    We took the eveningbuffet, but quality could be better. Two days after eachother the same fish (shark!) on the buffet is not done for a 4 stars hotel. Also dessert buffet with only a little tiramisu is poor quality. The restaurant has a ballroom size and is not cosy to eat. However it is best to take diner at the hotel beacuse there are not so much seperate restaurants.

    The rooms are very nice. The swimmingpool and sauna's are great with plenty of space. We stayed 3 nights and got a free entrance to the Roman baths, nice surprise. The different buildings of the hotel are conneted by corridors, you need to walk from one to the other f.e. for fitness room. Marienbad is a little SPA town, buildings (mostly hotels) are beautifull, you seem to be in the early 1900. You can easily walk to the town and parks. Great hiking and running in the surrounding.

    Stayed in December 2024

  • Reviewed: 5 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: 30 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 26 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 13 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Hvezda - Premium Double or Twin Room with Wellness and Fitness Access
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 21 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Hvezda - Premium Double or Twin Room with Wellness and Fitness Access
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 1 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Neapol - Superior Double or Twin Room with Wellness and Fitness Access - Annex
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 28 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

Showing 1 – 25

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