Reviews of CHATA LESOVNA 3 stars

Good location

Hmmm, not the n

Nice clean room. Location right next to the gondola.

The location.

1. The breakfast arrangement is strange. You have to pick up your breakfast and eat it in your room on a table that you can't fit as a family. You have to make several visits to the kitchen to carry everything back and forth. 2. The access to our room was through a shared corridor. And the other room members used this area as an extension of their room, had breakfast there, left their shoes and clothes in the hall, and you have to go through this hall every time you want to go to your room, while they are eating, changing, playing there. As there is no staff in the unit, there is no one to monitor this. That also feels unpleasant. 3. There is free parking but someone else has parked in our space and as there is no staff, you have to find out who they are or find another space or take someone else's space. Good luck finding out.

We had a pleasant stay in a very clean and comfortable room, with an unbeatable location right next to the ski lift to Śnieżka. The atmosphere was peaceful, and the facilities were cozy, ideal for anyone looking to unwind.

My simple request for a vegetarian breakfast was unfortunately ignored, and we were served cheese mixed with ham on one plate. It would be great if the hotel could take such dietary preferences into account in the future.

This hotel is right next to the bottom station of the gondola lift to the top of Sniezka, which was convenient for us because we took the lift right after arriving. The staff was kind enough to let us park our car in the hotel parking lot even though we arrived a couple of hours before check-in. So, we checked in only after coming back from the mountain. The breakfast was good. The room was clean, quiet, and well-equipped.

Several minor issues made my experience with this hotel frustrating. Firstly, we were not forewarned that the hotel is located at the end of a service road, which is not generally accessible. The public road ends at a parking lot in town, and the parking attendant turns around everybody trying to go further down the service road. Only people who tell him/her they are going to Chata Lesovna will be let through. It would have been nice to know that ahead of time. Next, before arrival, the hotel staff told me through the Booking.com system that I had reserved two double rooms each for a single person, while I had reserved two double rooms for two couples (we traveled with friends). Ultimately, they recognized some sort of miscommunication with Booking.com, but I still spent a few hours stressing out before things cleared out. Thirdly, I was given the numbers of two keyboxes and two codes to get the keys to our rooms. But one of the keyboxes was empty. The key was not there, so I called the staff (which is off-site but nearby). He came and realized that I had been given the wrong keybox number. So, I got the keys, but again, it was unnecessarily stressful. Finally, I was told by hotel staff that the breakfast is at Hotel Krokus, 500m away from Chata Lesovna. When we walked there, it was over 1 km one way (according to my Apple Watch, which I know is quite accurate). It's not a big deal, but why not give correct information so guests can decide whether to drive or walk to the breakfast place?

Location and new made rooms

Was everything alright