Opiniones del NH Collection Prague Carlo IV 5 estrellas

Dear Francisco, We are delighted to hear that you enjoyed the elegance of our hotel and our reception staff. We are sorry that the temperature in your room was not to your liking. We want every guest to have a comfortable and enjoyable stay, so your feedback helps us to improve. We always appreciate constructive feedback from our guests and value your opinion. We hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction. Warmest regards, Yosif Mitkov Guest Relations

Dear Francisco, We are delighted to hear that you enjoyed the elegance of our hotel and our reception staff. We are sorry that the temperature in your room was not to your liking. We want every guest to have a comfortable and enjoyable sta… Mostrar más

Dear Maria de las Nieves, We appreciate your review. We are glad to hear that you enjoyed our facilities, including the pool, sauna and lounge. We are also pleased that our Guest Relations desk was helpful. We regret to hear that you had issues with the bed. Your comfort is our top priority, and we continuously strive to ensure that all our guests have a pleasant and comfortable experience. We appreciate your feedback and hope you will give us another opportunity to provide you with exceptional service. Kind Regards, Mariia Shemet Guest Relations

Dear Maria de las Nieves, We appreciate your review. We are glad to hear that you enjoyed our facilities, including the pool, sauna and lounge. We are also pleased that our Guest Relations desk was helpful. We regret to hear that you had … Mostrar más

Dear Francisco, Thank you for choosing us for your stay in Prague. We regret that the need to use the stairs to reach your room affected your experience at our hotel. We understand that every guest has different needs and preferences. Our goal is always to provide a comfortable and enjoyable stay for everyone. We appreciate your feedback, as it helps us better understand the needs of our guests. We hope to have the opportunity to welcome you back in the future. Warmest regards, Yosif Mitkov Guest Relations

Dear Francisco, Thank you for choosing us for your stay in Prague. We regret that the need to use the stairs to reach your room affected your experience at our hotel. We understand that every guest has different needs and preferences. Our… Mostrar más

Dear Ivan, It's delightful that you enjoyed the ambience of our reception room and breakfast area, along with the comfort of our bed and cushions. Our goal is to provide a soothing and memorable experience to all our guests. Regarding your concern about the spider, we maintain high standards of cleanliness and hygiene at our hotel. We understand the discomfort of some guests towards these creatures and will strive to ensure that such an instance is not repeated. Thank you for sharing your feedback. We hope to see you again in NH Collection Prague Carlo IV and provide an even better experience. Kind Regards, Maria Shemet Guest Relations

Dear Ivan, It's delightful that you enjoyed the ambience of our reception room and breakfast area, along with the comfort of our bed and cushions. Our goal is to provide a soothing and memorable experience to all our guests. Regarding you… Mostrar más

Dear Rodolfo, Thank you for choosing NH Collection Prague Carlo IV for your stay in our beautiful city. We're glad to hear that you appreciated our prime location and the overall quality of our establishment. We do understand your point on updates and appreciate your candid perspective. Nonetheless, we continually strive to provide an optimal experience for all our guests. We hope to have the opportunity to welcome you again in the future. Warmest regards, Yosif Mitkov Guest Relations

Dear Rodolfo, Thank you for choosing NH Collection Prague Carlo IV for your stay in our beautiful city. We're glad to hear that you appreciated our prime location and the overall quality of our establishment. We do understand your point o… Mostrar más

Dear Mario, It is wonderful to know about your positive experience and the exceptional care you received during your stay at NH Collection Prague Carlo IV. The kindness and attention to detail you mentioned are qualities we strive to prioritize, and it is truly rewarding to know they made a lasting impression. We look forward to welcoming you to our hotel again soon! Kind Regards, Maria Shemet Guest Relations

Dear Mario, It is wonderful to know about your positive experience and the exceptional care you received during your stay at NH Collection Prague Carlo IV. The kindness and attention to detail you mentioned are qualities we strive to pri… Mostrar más

Estimado Vicente, Le agradecemos que haya compartido su reseña con nosotros. Primero que nada, le rogamos que disculpe la falta de personal hispanohablante. Si bien es cierto que tenemos a 3 personas hispanohablantes en nuestro equipo de recepción, una en la recepción del Spa, y la subgeneral del hotel es también hispanohablante, desafortunadamente su estancia debió de coincidir con que ninguno estuviese presente en esos momentos. Sin embargo siempre puede preguntar a nuestro equipo de recepción si pueden encontrar a alguien que hable castellano, ya que tal vez no nos encontremos justo en ese momento en el lobby pero podamos acudir si hay huéspedes hispanohablantes, puesto que tratamos siempre de brindar la atención más personalizada posible a todos nuestros huéspedes. Así como NH Hoteles es una cadena española, bien es cierto que nuestro hotel se encuentra en Praga, y normalmente nuestros huéspedes hispanohablantes ya quedan sorprendidos con que tengamos a un total de 5 miembros de nuestro equipo que pueden atenderles en español en distintos departamentos. En cuanto a la hora del check-in, nos disculpamos. Nuestra hora de check-in es a las 15:00, sin embargo alguna vez se puede dar algún percance que cause una demora en alguna habitación. Vamos a trasladar sus inquietudes a los equipos correspondientes también sobre las toallas y el agua para mejorar nuestro servicio. Nos alegramos de que nuestro delicioso desayuno fuese de su agrado, tratamos de ofrecer una gran variedad de opciones con alimentos frescos y de buena calidad y nos alegra saber que lo disfrutó. Muchas gracias una vez más por compartir su experiencia, y le invitamos a darnos otra oportunidad la próxima vez que se encuentre en nuestra ciudad. Nuestro equipo hispanohablante estará más que encantado de darle la bienvenida y asistirle con todo lo que pueda necesitar. Cordialmente, Eulàlia Camós Guest Relations Intern

Estimado Vicente, Le agradecemos que haya compartido su reseña con nosotros. Primero que nada, le rogamos que disculpe la falta de personal hispanohablante. Si bien es cierto que tenemos a 3 personas hispanohablantes en nuestro equipo de r… Mostrar más

Dear Dina, Thank you for your feedback! It's delightful that you had an enjoyable experience at NH Collection Prague Carlo IV. It's particularly heartening to know you appreciated the prime location, our dedicated staff, the clean facilities, and the breakfast we serve. We strive to provide a comfortable and hospitable environment for all our guests. Your positive feedback is a testament to our efforts, and it motivates us to continue offering the best service. We look forward to welcoming you back soon! Warmest Regards, Maria Shemet Guest Relations

Dear Dina, Thank you for your feedback! It's delightful that you had an enjoyable experience at NH Collection Prague Carlo IV. It's particularly heartening to know you appreciated the prime location, our dedicated staff, the clean faciliti… Mostrar más

Dear Dina, Thank you for your feedback! It's delightful that you had a pleasant stay at NH Collection Prague Carlo IV. Your kind words about the location and breakfast make us happy. We strive to provide our guests with a comfortable environment and a memorable experience. We hope to welcome you back for another wonderful stay soon! Warmest Regards, Maria Shemet Guest Relations

Dear Dina, Thank you for your feedback! It's delightful that you had a pleasant stay at NH Collection Prague Carlo IV. Your kind words about the location and breakfast make us happy. We strive to provide our guests with a comfortable env… Mostrar más

Dear Martina, thank you for posting a review of your recent stay in NH Collection Prague Carlo IV. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest regards, Yosif Mitkov Guest Relations

Dear Martina, thank you for posting a review of your recent stay in NH Collection Prague Carlo IV. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help y… Mostrar más

Dear Julio, Thank you for your lovely comment! It's great to hear that you enjoyed your stay with us. We take pride in providing a comfortable and welcoming environment for our guests, and we are glad that you felt at home during your stay. Thank you for your kind words once again, and we hope to have an opportunity to welcoming you to NH Collection Prague Carlo IV again soon! Warmest Regards, Maria Shemet Guest Relations

Dear Julio, Thank you for your lovely comment! It's great to hear that you enjoyed your stay with us. We take pride in providing a comfortable and welcoming environment for our guests, and we are glad that you felt at home during your st… Mostrar más

Dear Ivan, Thank you for posting a review of your recent stay in NH Collection Prague Carlo IV. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest regards, Yosif Mitkov Guest Relations

Dear Ivan, Thank you for posting a review of your recent stay in NH Collection Prague Carlo IV. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! If there’s anything we can help you … Mostrar más

Dear Julio, We are delighted you had a wonderful experience at NH Collection Prague Carlo IV. Our team strives to provide exceptional service and we are thrilled to hear that we met your expectations. Thank you for taking the time to share your positive feedback with us. We look forward to welcoming you to our hotel shortly! Kind Regards, Maria Shemet Guest Relations

Dear Julio, We are delighted you had a wonderful experience at NH Collection Prague Carlo IV. Our team strives to provide exceptional service and we are thrilled to hear that we met your expectations. Thank you for taking the time to sh… Mostrar más