Reviews of Pestana Tropico Ocean & City Hotel 4 stars

Dear Mr. Eugen, Your kind words about our staff and facilities are genuinely appreciated. Our team strives to provide a friendly and efficient service, so it's heartening to hear that their efforts resonated with you. We are also pleased you enjoyed our facilities – our goal is to create a comfortable and enjoyable environment for all our guests. Thank you and we hope to have the pleasure of welcoming you back in the future. Duarte Correia General Manager

Dear Mr. Eugen, Your kind words about our staff and facilities are genuinely appreciated. Our team strives to provide a friendly and efficient service, so it's heartening to hear that their efforts resonated with you. We are also pleased y… Show more

Dear Mr. Eugen, It warms our hearts to receive your positive words. Our dedicated staff always strives to ensure that every guest is treated with utmost care and hospitality. It's a delight to know that they were successful in making your stay pleasant. Additionally, we're thrilled to hear that our breakfast offerings met your expectations. Serving a great start to the day is a part of our commitment to providing an exceptional guest experience. We hope to welcome you back soon for another delightful stay at our hotel. Duarte Correia General Manager

Dear Mr. Eugen, It warms our hearts to receive your positive words. Our dedicated staff always strives to ensure that every guest is treated with utmost care and hospitality. It's a delight to know that they were successful in making your … Show more

Dear J. Robinson, Your kind words are greatly appreciated. It's wonderful to learn that you had a great stay at our hotel and enjoyed our serene atmosphere, clean and spacious pool, and the friendly service from our staff. We're glad that you found the room satisfactory and well-equipped, with the daily cleaning service adding to your comfort. The fact that you appreciated our on-site restaurant and the included breakfast certainly makes us happy. Furthermore, we're glad you found our location convenient, being both tranquil and close to the vibrant Plateau area. It's also great to hear that our additional amenities such as the fitness room and Wi-Fi contributed to a positive experience. Your enjoyment is our priority and it's satisfying to know that we succeeded on this occasion. We look forward to welcoming you back to our hotel in the future. Duarte Correia General Manager

Dear J. Robinson, Your kind words are greatly appreciated. It's wonderful to learn that you had a great stay at our hotel and enjoyed our serene atmosphere, clean and spacious pool, and the friendly service from our staff. We're glad that… Show more

Dear Bo, Your detailed review is much appreciated. It's pleasing to learn that your check-in experience was smooth and that you found the room spacious and comfortable. We're also glad that you enjoyed our bar and breakfast offerings, as well as the friendly service from our staff. We're sorry to hear about your experience with the saltiness of our pool, though we're glad you managed to find some enjoyment in it. Thank you for sharing your thoughts on this matter and for your understanding with regards to its suitability for small children. We're also glad to hear that the hotel's location was suitable for your needs. We strive to provide a tranquil environment for our guests and we're delighted that our location contributed to this. We look forward to the pleasure of welcoming you back to Pestana on your next visit to Praia. Duarte Correia General Manager

Dear Bo, Your detailed review is much appreciated. It's pleasing to learn that your check-in experience was smooth and that you found the room spacious and comfortable. We're also glad that you enjoyed our bar and breakfast offerings, as w… Show more

Dear Ana, Your detailed review is truly appreciated. It's pleasing to hear that you enjoyed our spacious rooms, comfortable beds, great shower, swimming pool and the food at our restaurant. Our team always strives to provide the best service and it's wonderful to know that you found them friendly. Your feedback about the unfortunate instances you experienced is taken very seriously. We always aim to provide a comfortable and clean environment, so we regret to hear about the issues you encountered. We assure you that these instances are not reflective of our usual standards. We look forward to welcoming you back and promise to strive for excellence in our service. Best regards, Duarte Correia General Manager

Dear Ana, Your detailed review is truly appreciated. It's pleasing to hear that you enjoyed our spacious rooms, comfortable beds, great shower, swimming pool and the food at our restaurant. Our team always strives to provide the best servi… Show more

Dear Paulina, It is heartening to read your positive feedback about our hotel, particularly our prime waterfront location. We strive to ensure our guests have an experience to remember, and it seems we were successful in your case. Your kind words about our team, especially Wilker Carvalho, have been duly noted. Our staff members are indeed our biggest strength and it's wonderful to hear that they provided you with such excellent service. We hope to have the pleasure of welcoming you back in the future. Best Regards, Duarte Correia General Manager

Dear Paulina, It is heartening to read your positive feedback about our hotel, particularly our prime waterfront location. We strive to ensure our guests have an experience to remember, and it seems we were successful in your case. Your… Show more

Dear Mr. Chris McAdam, Your feedback is valuable to us. It's delightful to hear that you appreciated our breakfast selection; we strive to start your day off right with a variety of quality food options. As for the Wi-Fi, we apologize if you found it to be less than satisfactory. Our goal is to provide top-notch amenities for all our guests, and your experience helps us understand how we can further improve. We look forward to hosting you again in the future to provide an even better experience. Kind regards, Duarte Correia General Manager

Dear Mr. Chris McAdam, Your feedback is valuable to us. It's delightful to hear that you appreciated our breakfast selection; we strive to start your day off right with a variety of quality food options. As for the Wi-Fi, we apologize if… Show more

Dear Besigin, We're glad to hear that you appreciated our hotel's location. We always strive to provide our guests with the most convenient and accessible sites. In regards to your comment about the service, we're genuinely sorry if your expectations were not met. As a hotel, we believe in delivering exceptional service and regret if we missed the mark during your visit. We understand that every interaction matters and we'll continue to work hard to ensure our service meets the high standard we set for ourselves. Thank you for your feedback. Kind regards, Duarte Correia General Manager

Dear Besigin, We're glad to hear that you appreciated our hotel's location. We always strive to provide our guests with the most convenient and accessible sites. In regards to your comment about the service, we're genuinely sorry if your … Show more

Dear Iuliia, Your positive feedback truly warms our hearts. It's delightful to know that you found our location perfect and appreciated the cleanliness of our rooms. Your kind words about our breakfast and facilities are very much appreciated. Hearing that our staff were friendly and helpful to you brings joy to our day. It's also wonderful to know you found great value in your stay and enjoyed the meals at our hotel. Such a wonderful vacation is what we always aim to provide to our guests. We look forward to welcoming you back for another memorable stay. Best regards, Duarte Correia General Manager

Dear Iuliia, Your positive feedback truly warms our hearts. It's delightful to know that you found our location perfect and appreciated the cleanliness of our rooms. Your kind words about our breakfast and facilities are very much apprecia… Show more

Dear Elin, It's wonderful to hear that you found our hotel to be nice and appreciated the well-maintained rooms. We're pleased to know that the suite upgrade was a highlight of your stay. However, we're sorry to hear your experience with the pool service and breakfast didn't meet your expectations. Your feedback provides valuable insight and allows us to continually enhance the experiences we create for our guests. Once again, thank you for your review. We hope to welcome you back, with an aim to make your next stay even more pleasant. Best Regards. Duarte Correia General Manager

Dear Elin, It's wonderful to hear that you found our hotel to be nice and appreciated the well-maintained rooms. We're pleased to know that the suite upgrade was a highlight of your stay. However, we're sorry to hear your experience with… Show more

Dear Mrs. Leila, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guest's needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico. Best regards, Duarte Correia General Manager

Dear Mrs. Leila, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate ou… Show more

Dear Sílvia, We're delighted to hear that you found our staff to be amazing and the location ideal for your needs. It's wonderful that you appreciated the proximity to Prainha beach and the platou, as well as the convenience of our car rental option. We regret, however, to note your comments regarding the television. We strive to ensure all aspects of your stay are of the highest standard, and it seems in this instance we fell short. Rest assured, our team is continuously working towards enhancing the guest experience. We look forward to welcoming you back on your next visit and aim to make it even more enjoyable. Best wishes, Duarte Correia General Manager

Dear Sílvia, We're delighted to hear that you found our staff to be amazing and the location ideal for your needs. It's wonderful that you appreciated the proximity to Prainha beach and the platou, as well as the convenience of our car ren… Show more