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Reviews of Agua Hotels Sal Vila Verde 4 stars

PO BOX 194, 4111 Santa Maria, Cape Verde

#27 of 34 hotels in Santa Maria

Guests' Choice

Review score

Based on 109 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    7.5

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 7 August 2025

    8.0
    A peaceful and comfortable stay with warm hospitality and great support from the reception team
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment (4 Adults + 1 Child)
    • Stayed 4 nights

    What I didn’t love was that the bed could have been more comfortable, and the internet was occasionally a bit slow. Also, the apartment is a bit of a walk from the vibrant Santa Maria, which may not suit everyone — though the peaceful setting and spacious layout helped make up for it.

    I really enjoyed the peaceful atmosphere at Vila Verde. The apartment was spacious and comfortable, and the local facilities were convenient. Breakfast was good, and the reception team was incredibly helpful — especially Diva, who went out of her way to support us with genuine care.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Affordable living in calm and clean area, a bit outside but still close to beach and town.
    • Leisure trip
    • Couple
    • Superior One-Bedroom Apartment (3 Adults + 1 Child)
    • Stayed 9 nights
    • Submitted via mobile

    A bit far to walk on foot to the beach - bicycle, scooter or the shuttle bus is recommended. The pool bar didn’t have the raw materials to serve what they had on the meny. Not even basic stuff like garlic, which was plentyful in the supermarket at the same hotel. Restaurant staff spoke not much English and was not very service-minded. The apartment didn’t have basic stuff like detergent for the washing machine, and it was only sold in big pack at the supermarket. The whole area was a ghost town, prepared to house some kind of business on the ground floor in each building, but it was all empty.

    The price was very affordable compared to other nearby hotels. The pool water felt very clean and had the right temperature. The whole area was tidy and felt very safe. It was easy to get into town and back with a taxi. The apartment was big and had double air conditioning. The maid came to clean every day and even washed our dishes.

    Stayed in July 2025

  • Reviewed: 12 February 2025

    7.0
    Very good value last minute in January. Customer service maybe needs tweaking
    • Leisure trip
    • Couple
    • Superior One-Bedroom Apartment (3 Adults + 1 Child)
    • Stayed 4 nights

    Staff on the reception aren't particularly helpful or friendly. I do think this might be a Cape Verde v Western service values thing so I might need to wind my neck in. For instance our wifi was broken and he said "all the wifi is down". I said the next door neighbour's was working though and he said "well can you use theirs then?". Local shop v v expensive and it's out of town. Moped hire place there - bikes aren't in great nick. Basically all good but customer service isn't their game!

    Great pool. Room excellent and very spacious.

    Stayed in January 2025

  • Reviewed: 8 February 2025

    8.0
    Calm and quiet with the necessary services around
    • Leisure trip
    • Couple
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 6 nights

    Mosquitoes in the room. Noise from the guests in the floor above, every time they where moving chairs or the table was disruptive. But honestly they were this kind of people that like to move furniture before bed time for one hour :/. Maybe putting some fabric beneath the chair and table legs could be less loud. It is a nice place according to the price with everything needed to have a nice holiday.

    I really liked the people working there: We had a problem in the room and they changed it immediately without any remark. The atmosphere around the hotel: isolated and not crowded, swimming pool quiet, complex very calm during nights and afternoons. I understand maybe some people don't like this (and also we went off season) but I specially like this. They have a shuttle to go to the city center with different schedules during the day, from early in the morning till 10 or 11 pm. And the ride is literally 5 minutes. If there is too much people, the driver will take another ride immediately after, so no rush or stress. Also a supermarket in the corner which was a really nice to have. Each room has its own router for WiFi and washing machine, cooker, water boiler, cutlery and plates. There is a basic calisthenics stations around the complex and tennis courts for free, if you like to do this kind of sports and you can run around the complex also. That was great. Caboverdians kids where playing there, everything looked very secure and chill.

    Stayed in February 2025

  • Reviewed: 24 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Studio (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Even though Booking.com policy says to never click on links through chat, e-mail etc the hotel pressures to indicate credit card data through the link while claiming this was part of the rate. We remained stubborn and didn't provide any data through the link sent by the hotel. At arrival it was then without any problem possible to pay at reception.

    the personnel was helpful and friendly. Our key didn't work 3 times and they helped us immediately.

    Stayed in January 2025

  • Reviewed: 18 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Studio
    • Stayed 15 nights
    • Submitted via mobile

    /

    Great apartment with view to pool and sea. Friendly stuff. Clean rooms. All was fine

    Stayed in November 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Some of the staffs

    Swimming pool

    Stayed in August 2024

  • Reviewed: 6 May 2024

    8.0
    Will come again
    • Leisure trip
    • Family with young children
    • Standard One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted via mobile

    The beds could have been better

    Friendly staff

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    In general good . Suggested for families
    • Leisure trip
    • People with friends
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Some facilities would need some more maintenance.

    The staff is very kind and available for any urgency.

    Stayed in April 2024

  • Reviewed: 22 January 2024

    8.0
    Had a lovely stay in Vila Verde
    • Leisure trip
    • Couple
    • Superior Studio
    • Stayed 6 nights
    • Submitted via mobile

    shame there is not some more entertainment & shops/bars around.

    spacious apartments

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Alls good
    • Leisure trip
    • Couple
    • Superior One-Bedroom Apartment
    • Stayed 14 nights
    • Submitted via mobile

    Nothing

    All of it

    Stayed in January 2024

  • Reviewed: 20 December 2023

    8.0
    Great resort with fantastic and friendly staff :)
    • Leisure trip
    • Couple
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    The property was very clean, great swimming pool and amazing and friendly staff, would definitely recommend this hotel and a great free shuttle service to some of the keep locations on the island

    Stayed in December 2023

  • Reviewed: 16 November 2023

    7.0
    Pleasant, but with an unresolved issue
    • Leisure trip
    • Group
    • Standard One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The way a situation was handled. No manager for 4 days ( Edson) to address the fall of one of my guests ( an adult male who slept on a roll away bed provided by the resort) and who fell off a aluminum framed bed fit for a child. Every time I went to the reception desk to address it, I was told Edson - the manager would be in and talk to me. This didn't happen for the duration of my stay. I'm still disappointed 😞. They should handle concerns, especially falls, better. My guest hurt his back and arm due to falling off the bed. Also the driver of the van ( a man )was a pervert and wanted to get involved with this same " male guest. This was disgusting and very inappropriate 🤢. I'm still waiting to be contacted by the resort to address what happened.

    Breakfast, dinner was good. Facility was beautiful. Staff friendly. Location was good. Pool area was great 👍💯.

    Stayed in October 2023

  • Reviewed: 1 November 2023

    7.0
    Pleasant, but with a shortfall unresolved
    • Leisure trip
    • Group
    • Standard One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The manner in which a situation that occurred was handled. I booked 2 rooms for 5 adults. In the room with the 3 adults, an extra bed was provided. Unfortunately the bed was more for a child as it had aluminum frames. My adult male guest fell off the bed due to its aluminum legs giving out. I immediately reported the incident. Nothing was done about it. The next day the same bed was replaced. The young man put the mattress on the floor and slept on it for safety. I asked for recompense for the pain and suffering he endured from the fall and loss of sleep. But nothing was done. I was told that Edson, the manager, would come in but he was gone for all those days we were there, and nothing was mentioned again even though I went to the reception desk daily to get some answers. I was very disappointed with the lack of care or concern for their guest who actually was in pain from the fall. That's not how you treat your guests. I paid good money for the accommodations, and they did nothing to remedy the situation. They need better training in how to handle such unforeseen circumstances. I'd still like compensation for that one night of discomfort my guest suffered. How can a manager be out 4 days in a row, with no one else to replace him? I'm still upset about it 😔 Also one of the (male) drivers of the transportation bus was perverted and tried to get involved with my "male" guest. This was disgusting 🤢 and very upsetting 😞

    Great breakfast and staff. Restaurant was nice. Beautiful resort, great pool area, spacious rooms and very well presented, location was great, transportation to Santa Maria was fantastic,

    Stayed in October 2023

  • Reviewed: 18 September 2023

    7.0
    Decent clean lovely. No Internet in rooms though
    • Leisure trip
    • Family with young children
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    No Internet in apartment assume its a standard so overlooked this. They need to get with the times

    Clean nice location lovely staff

    Stayed in September 2023

  • Reviewed: 26 February 2023

    8.0
    Lovely stay, this is our 2nd stay. Big one bedroom apartment with Balcony & pool view.
    • Leisure trip
    • Couple
    • Superior Studio
    • Stayed 14 nights
    • Submitted via mobile

    Not much really, the site was very quiet & so more people would give a better atmosphere.

    Food & Service excellent by all staff. Accommodation basic but very clean & comfortable. Drink prices very reasonable with happy hours. Pool kept extremely clean, even with windy weather. Beach facilities again basic but comfortable & clean.

    Stayed in February 2023

  • Reviewed: 14 February 2023

    7.0
    Will recommend to someone but perhaps wouldn't stay there again
    • Leisure trip
    • Solo traveller
    • Standard Studio
    • Stayed 10 nights
    • Submitted via mobile

    Loud buzzer on the external door. Inconsistent internet connection (that one is charged extra for!)inside the rooms/suites

    great value for the money. easy booking (many hotels on the island require a seperate payment system not recognised by booking.com) + swift check in. avoid food at the pool bar (how does an island cook burn grilled fish AND the vegetables?) + note that breakfast IS available (they may not be as clear about that inclusion when you check in) in one of the restaurants on site. note that while cape verdean hotel hospitality isnt all smiles + greetings, the staff are lovely + will do what they can to help.there is sufficent hot water for abundant showers + the pressure is amazing! some rooms even have bathtubs. (a rarity in most places) the front desk is especially kind + while housekeeping can be uneven, the rooms were clean, the kitchen fully equipped + the pool is always clean. the grounds are massive, with the entire complex feeling like a giant university dorm, endless rooms + palms throughout. the hotel shuttle to santa maria + ponta preta are both convenient + run fairly frequently. taxis back + forth should cost no more than 5escudos, just make sure they give you correct change so as not to end up with a 2escudos bill versus a 5 one. expect a full english available at breakfast but not much variety in the on-site supermarket. granola + muesli are either nonexistent or sugared... be warned, if u're in the 'cactus' block of rooms, the buzzer of the door that leads to the restaurant is terribly, painfully loud + you wont get a good night's sleep. i'm not sure why that one is louder than anything else in the complex.

    Stayed in February 2023

  • Reviewed: 11 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Two-Bedroom Apartment (5 Adults + 1 Child)
    • Stayed 15 nights
    • Submitted via mobile

    The beds are very old and bad. Still the same breakfast every day.

    Stayed in February 2023

  • Reviewed: 6 February 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard One-Bedroom Apartment (3 Adults + 1 Child)
    • Stayed 4 nights

    Booking this one, we never realised it's on a resort. That was a bit of a shock.

    Very clean!

    Stayed in February 2023

  • Reviewed: 9 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 2 nights
    • Submitted via mobile

    There's no free wifi. It is in a ghost resort. Fortunately, there are restaurants and bars in the beach 10 min walking distance.

    Modern room, cheap and good pool with nice snack bar.

    Stayed in January 2023

  • Reviewed: 29 December 2022

    8.0
    I’ll be back :)
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 5 nights
    • Submitted via mobile

    the staff and the quiet. Xmas Eve they let a bottle of red wine as courtesy.

    Stayed in December 2022

  • Reviewed: 10 December 2022

    8.0
    I enjoyed the the silence of the place
    • Leisure trip
    • Family with young children
    • Standard One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    They need mosquito nets and clean water from the tap

    Peacefull silent place

    Stayed in December 2022

  • Reviewed: 9 December 2022

    7.0
    It semestre to be in a gosth city but if you like silente and peace its the right place
    • Leisure trip
    • Family with young children
    • Standard One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted via mobile

    They need mosquito nets babies were full of bites

    Very peacefull place

    Stayed in December 2022

  • Reviewed: 6 December 2022

    8.0
    Great stay overall!
    • Leisure trip
    • Couple
    • Standard Studio (2 Adults + 1 Child)
    • Stayed 2 nights

    Not much, the hotel is not really close to anything but free shuttle bus are put at the disposal of the guests which is really convenient

    Everything is available onsite, several pools so they are not overcrowded, clean room, really nice staff. Overall great service and facilities

    Stayed in December 2022

Showing 1 – 25

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