Opiniones del Villa Nautilus

Dear Mrs Lucia, Thank you for your review, I'm glad that you appreciate my information, our excellent cleaning... and the fact that we wait for your late arrival end of December for New year period Peak saison by taking the public bus that takes more than 7 hours at those dates from San Jose knowing that you could also booked in advance further my tips the interbus that is shorter like 5 hours and at a reasonable price. So yes I can understand that after a long trip Costa Rican dirts road are not that easy with a suitcase even if we are at 200 meters from the bus stop, 250 meters from the beach and 400 meters from the center so very practical from everything and quiet. You made a reservation 7 weeks before your arrival date sorry (not 3 months) and I confirmed to you 5 days later with all infos & hotel payments policies that are specified on your reservation with prepayment request that at this period is 100% in advance 1 month in advance as you know. Yes each hotels of each country’s have it's own policies and it is all explained on Booking & or then our email. We give you the choice to pay 50% in advance and the rest at check in instead of 100% in advance like we could do. As explained each country's have different fees, taxes and additional taxes as for an International bank transfer it is $50 fees additional depending on banks here, that Booking does not included of course. For a payment by credit card at check in it is 8% taxes (visa/government/bank) additional as explained that can't be on Booking either. Some hotels here include it in the price and we do not and give the choice to our guest as they can pay part or all in advance by International bank transfer, and the rest at check in by cash or by credit card. Now we did a favor for you and never imposed you anything as you could have transfer the full Amount with less fees and yes we could of cancel your reservation if we had no guarantee for us of payment but we have been understanding. Or you could of cancel it way on time before 1 month free of charge if it did not suit you at all with the different possible way of payment. As we are a hotel Guest house some of the rooms are facing the pool area so for the confort of our guest usually it is turn of or quiter around 8 pm to not disturb people in rooms but at this time of the years and during the time you were, we actually turned lights of later few nights. As we explained it is quiter from 8 pm but you could seat around in sofa as others did. It is dark at 6 pm so people go to bed early and usually wake early in Costa Rica. Your studio Delux room of 24m3 with full equiped kitchen & ustensils..., 2 queens beds, facing the pool. As it is specified on Booking, we have orthopedic bed mattress so yes it is ferm mattress that probably does not suit you sorry as more than 90% of our guest love our beds. If you heard a noise rarely, that can happen with the water pression changing coming from the street so you just turn it of in the toilet during the night, but as you arrived late I forgot to specified in case it happen sorry. At peak saison during New year prices are higher in Tamarindo …so maybe during Green saison is a better time to visit more of Costa Rica at better prices...so much to discover ! Pura Vida Agélie

Dear Mrs Lucia, Thank you for your review, I'm glad that you appreciate my information, our excellent cleaning... and the fact that we wait for your late arrival end of December for New year period Peak saison by taking the public bus … Mostrar más

Dear Katty, Thank you very much for your kind words and beautiful review, we are happy that you had a wonderful stay and enjoyed our staff supports, my recommendations to make your stay at the best . We are looking forwards to welcome you again :) Pura Vida Agelie

Dear Katty, Thank you very much for your kind words and beautiful review, we are happy that you had a wonderful stay and enjoyed our staff supports, my recommendations to make your stay at the best . We are looking forwards to welcome you… Mostrar más

Dear Evelingh, We are happy that you enjoyed your stay at the Villa, your clean room..., our locacion at 250 meters from the beach and 300 meters from the center & supermarket... We are sorry but you can also pay by credit card when you arrive as it it specified but unfortunatly as I explained you it was the bank credit card machine tecknical that was delayed due to a long weekend to come to fix the problem on the bank side. NOW FIXED ! Depending on the saison, we can ask a prepayment of 50% or 100% as it is specified on your reservation before to reserve and also after on our confirmation email you have 3 options of payment : national/international bank transfer, credit card or cash, so sorry but we do not force our guest. Concerning the mattress, they are all orthopedic as it is also specified on your reservation, perhaps a bit more firm as you get used to have... because more than 95% of all our travelers guests thanks us for the confort and the quality of our mattress. Pay for...we are well know to have one of the best quality price service around in Tamarindo. Regards Agelie and Laurent

Dear Evelingh, We are happy that you enjoyed your stay at the Villa, your clean room..., our locacion at 250 meters from the beach and 300 meters from the center & supermarket... We are sorry but you can also pay by credit card when y… Mostrar más

Dear Alexander, Firstable I text you a bienvenue message just after your late arrival and inspect the room strait after your departure and the toilet lid was broken from you sorry, not broken from me as I was the first to enter in the room in case if you forgot something...or broke something as due to Booking policies I should of ask you a desposit at check in of $150 in cash but I did not, my mistake. We are on the 31 dec and 1 January and all shops are closed so we could not get a new one until things open so we had to take out our personal toilet lid for the next costumer arriving on that day Umergency Costa Rican Situation. So you may have not relised that you have broken it in but I least you could of tell us and pay the fees that never have been charged as I did you a favor by not asking the deposit at check in. You said you pay something for the toilet lid ? ...Where ? when ? how much ? because for us nothing appear. Regards Agelie and Laurent

Dear Alexander, Firstable I text you a bienvenue message just after your late arrival and inspect the room strait after your departure and the toilet lid was broken from you sorry, not broken from me as I was the first to enter in the roo… Mostrar más