Opiniones del Surf Ranch Tamarindo 4 estrellas

Hola Dennis, gracias por compartir su opinión. Queremos aclarar que al momento de hacer su reserva por medio de Booking.com, su tarjeta fue rechazada por falta de fondos. Como cortesía, le ofrecimos la opción de cambiar el método de pago para poder confirmar su entrada, ya que no permitimos el ingreso de ningún huésped sin haber completado el pago previamente, tal como está establecido en nuestras políticas. Nuestro sistema de atención es 100% digital, sin recepción física, y esta información está claramente detallada en la descripción del alojamiento. Este modelo nos permite ofrecer precios accesibles, aunque requiere que el huésped esté atento a los mensajes e instrucciones enviados. En cuanto al parqueo, especificamos que no contamos con parqueo privado, y tratamos de orientar a los huéspedes con las opciones disponibles en la zona. Sobre el desayuno, lamentamos que no haya sido de su agrado. Sin embargo, recibimos comentarios de 5 estrellas casi a diario por la calidad del servicio y el desayuno ofrecido, lo cual valoramos mucho y nos motiva a seguir brindando una buena experiencia. Lamentamos que nuestro formato no haya sido el ideal para usted. Le deseamos lo mejor en sus futuros viajes.

Hola Dennis, gracias por compartir su opinión. Queremos aclarar que al momento de hacer su reserva por medio de Booking.com, su tarjeta fue rechazada por falta de fondos. Como cortesía, le ofrecimos la opción de cambiar el método de pago p… Mostrar más

Gracias por compartir tu experiencia con nosotros. Nos alegra saber que valoraste la cercanía a la playa — ¡realmente es una de nuestras mayores ventajas! Respecto al ruido, entendemos que puede ser un punto sensible. Al estar ubicados en una zona turística tan activa como Tamarindo, especialmente cerca de la carretera principal y tan cerca del mar, es común que haya algo de movimiento, sobre todo durante los fines de semana. Aun así, siempre buscamos el equilibrio entre ubicación y comodidad. Quizás para quienes buscan un entorno más silencioso, hay opciones más alejadas o escondidas, aunque no tan cerca de la playa. Apreciamos tu comentario y lo tendremos en cuenta para seguir mejorando. ¡Gracias por visitarnos y pura vida!

Gracias por compartir tu experiencia con nosotros. Nos alegra saber que valoraste la cercanía a la playa — ¡realmente es una de nuestras mayores ventajas! Respecto al ruido, entendemos que puede ser un punto sensible. Al estar ubicados en… Mostrar más

Hector, this review comes as a surprise to us, as you originally booked 2 nights, enjoyed the room, so you booked 1 extra night. However you punched a hole through the wall for some reason and a charge was made to your card, as per our policies, which is why in return you wrote this negative review.

Hector, this review comes as a surprise to us, as you originally booked 2 nights, enjoyed the room, so you booked 1 extra night. However you punched a hole through the wall for some reason and a charge was made to your card, as per our pol… Mostrar más

Thank you for your review. As noted, our reception closes at 9 PM, and for late arrivals, we provide self check-in instructions along with two 4-digit access codes, one for the front entrance and one for your room. The vast majority of our guests follow these instructions without issue. It appears that in your case, the information may have been overlooked initially. We're glad you were eventually able to locate and use the check-in instructions successfully.

Thank you for your review. As noted, our reception closes at 9 PM, and for late arrivals, we provide self check-in instructions along with two 4-digit access codes, one for the front entrance and one for your room. The vast majority of our … Mostrar más

Thank you for the great review. We have no signs of cockroaches in your specific room, and we did a full investigation. It could of came in from the outside, but we will keep checking on this issue. The air conditioners have just been cleaned yesterday and maintained, so that issue will no longer persist. New sheets have been bought as well, as we do every month, and we are on top of everything. Thank you for bringing it to our attention, and I am glad we were able to assist you in everything you needed throughout your stay, which you did not mention in your review above.

Thank you for the great review. We have no signs of cockroaches in your specific room, and we did a full investigation. It could of came in from the outside, but we will keep checking on this issue. The air conditioners have just been … Mostrar más

Thank you for the great review. Yes, we are an airbnb style hotel, so all communication is done online. The hotel is self automated, however for assistance during the day, you can ask our staff in the Cafe attached to the hotel. We helped you throughout your stay here on booking.com, whenever you sent us a message. Thank you.

Thank you for the great review. Yes, we are an airbnb style hotel, so all communication is done online. The hotel is self automated, however for assistance during the day, you can ask our staff in the Cafe attached to the hotel. We help… Mostrar más

Thank you for your review. Our reception is open until 3:00 PM, with check-in also beginning at that time. However, since we operate as an automated hotel, we provide self check-in instructions in advance. To check in, you simply enter the 4-digit code we send you at the front gate, followed by another code to access the key from the keybox located outside your room. The process is straightforward and the codes are easy to enter. Regarding your comment about an “insurance fund,” I’m not entirely sure what you meant. If you were referring to a safe, then yes, we currently do not provide safes in the rooms.

Thank you for your review. Our reception is open until 3:00 PM, with check-in also beginning at that time. However, since we operate as an automated hotel, we provide self check-in instructions in advance. To check in, you simply enter the… Mostrar más

Thank you for your 10/10 review. Yes, since we have opened, no guests have had any issues with their vehicles as all the spaces in front and around, are lit up at night, have security cameras and many neighbouring security guards throughout the night, which is why all cars are safe.

Thank you for your 10/10 review. Yes, since we have opened, no guests have had any issues with their vehicles as all the spaces in front and around, are lit up at night, have security cameras and many neighbouring security guards thro… Mostrar más

Jose, can you elaborate more on what smells bad? I think you might be referring to the city sewer line in front of the hotel that runs along the whole street, but that is not part of our hotel at all and is part of the city. Maintenance is being done as we speak, especially to get ready for rainy season.

Jose, can you elaborate more on what smells bad? I think you might be referring to the city sewer line in front of the hotel that runs along the whole street, but that is not part of our hotel at all and is part of the city. Maintenance i… Mostrar más