Reviews of Los Pinos Cabins & Reserve 3 stars
150 noreste escuela pública Rafael Arguedas Herrera, 60109 Monteverde Costa Rica, Costa Rica
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat proximity to key must-see places like the Monteverde Cloud Forest, the Curi Cancha Reserve or the Santa Elena Reserve. Super friendly staff, helping with getting reservations with tour guides done.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything was magical and such a dream. The staff helped so much with arranging the trip, the location is breath taking and the lodge was just perfect.
Na
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewGreat location, immaculately clean grounds, where everything is in its place, suggesting hard work by the staff to keep the property pristine. Our bungalow was clean, spacious and we enjoyed our stay.
Nothing
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery secure with huge private garden and hiking trails. directly on our terrace (no.17) a big nose bear familiy (about 10) visited us in the morning. Great!! we had free firewood for the oven (yes, it can be cold in Monteverde...). Really good and save stay there!
Nothing
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewPerfect set up for 3 couples. We had the possibilty to cook basic food...but there are SO many excellent restaurants witin easy walking distance, being there on holiday there is no question as to what works best. But if needed there is a good supermarket, also within easy walking distance. We also followed advice from reception who organised a night walk for us. This is well worth it! We saw SO much and the guide was SO enthusistic. Cafe Ancestros coffee and night tour. I thoroughly recommend Los Pinos.
Nothing
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe location was perfect, not right in town but very close to supermarket, restaurants and the monteverde cloud forest reserve and Curi Cancha. The cabins were spotless, comfy beds, spacious, well laid out. Very hot water in the shower. The staff were extremely helpful and knowledgeable about facilities and attractions nearby. Lots of birds near the cabins and a couple of nice short trails attached to the property.
Nothing :)
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLoved all the birds and wildlife here and also the short trails. Cabin was great - updated, clean & big. Staff was great!
When the emergency lights came on in my room in the middle of the night because the electricity went off. However, I realize that this was necessary as they put me in the physically challenged cabin.
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewThe cabaña was spacious and the kitchen was well equipped. It was nice to have the option to lit the fireplace. The hotel has a big territory with 3 hiking trails in the forest that were well maintained. There was a supermarket and several restaurants in 5 min walking distance.
We were there at the beginning of July and it was a bit chilly in the house. It would be nice to have a heater.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNothing. I did not stay here.
The area is poorly lit at night and very isolated. There is no staff on-site during the night. The receptionist told it was “pretty safe,” walking at night (which is necessary, as Los Pinos does not have a restaurant). I did not feel comfortable as a woman traveling alone. I also would not recommend this place for anyone traveling without a car. The receptionist became hostile when I asked to cancel my second night, and said she would “lose her job” if she asked her boss for a cancellation request. She said it happens all the time that someone arrives and then wants to cancel (again, this is not reassuring). The cabins were very nice and I’m sure that families with a car would enjoying staying here. But it is not appropriate good place for solo travelers, and the receptionist was unprofessional- and sounds like she lives in fear of the owners, who do not live on site. All in all a weird situation. I am now going through my bank to reverse the charges as I only spent ten minutes in the property.
Dear Ariel, Thank you for taking the time to leave your review. We’re truly sorry that your experience did not meet your expectations. At Los Pinos, we take the safety and peace of our guests very seriously. Our reception operates from 6:30 a.m. to 10:00 p.m. every day, and outside of those hours, there is always a member of the owner’s family living on-site, as well . We also have a gated entrance to the property with security cameras to ensure the privacy and safety of all guests. At no point is the property unattended. We understand that traveling alone comes with its own considerations, and we always encourage guests to review our location and setting beforehand, as we are nestled in a quiet forest reserve, ideal for those seeking nature and privacy. Regarding your request to cancel, we accepted the cancellation without issue. However, since your reservation was never charged, we were unable to process a refund that did not exist. We regret that this led to a misunderstanding. We also want to clarify that our receptionist acted respectfully and in accordance with our policies. In fact, she was personally affected by the way the situation unfolded. Most of our guests arrive happy and leave even more pleased with their stay. We are sorry that was not your case, but we respectfully disagree with the way our team and property were portrayed. We wish you all the best in your future travels. Warm regards, Brandon Ramirez Arguedas -General Manager
Dear Ariel, Thank you for taking the time to leave your review. We’re truly sorry that your experience did not meet your expectations. At Los Pinos, we take the safety and peace of our guests very seriously. Our reception operates from 6:… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBeautiful cottage, green & peaceful location - loved it here!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewIt was an amazing place, one of our favourite stays of the whole trip. It felt like you are in a secluded cabin in the woods. The trails are beautiful with a great viewing platform overlooking the valley. It was spacious and comfortable with good amenities . The people who work here are very helpful and friendly.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewOur second stay here, with son, daughter in law and granddaughter. Separate bungalows close together in a beautiful setting were perfect.
Just one random incident: a swarm of termites in our outside shelter came in under the door. We took shelter in our son’s bungalow, but the termites were everywhere and a mess to clean up. The door should have a door sweep to prevent this.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewEverything
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLovely small cottages in a large private area in beautiful Monteverde. We felt like home and appreciated the nicely equipped kitchen and clean facility
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewPictures of the cabins are not representing how amazing this place is! We stayed a couple of nights and wished we had more time. The cabin itself is very comfortable with everything you need to cook nice meals and enjoy them on the patio. We truly felt like we were living in the rainforest for a few days - we've seen beautiful butterflies, birds and even had the visit of a couple coatis.
Can't really think of anything
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLoved that it was nestled right in the rainforest. The sounds of the wildlife all around us, but also close to restaurants and shops.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI loved the location. Staff was super friendly. The cabin was very nice. The whole property was beautiful, private and secure.
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewThe property is so beautiful and quiet. There’s walking trails around the property as well as a stunning view point.