Reviews of Evergreen Lodge 4 stars
Tortuguero, San Jose, Costa Rica, 70403 Tortuguero, Costa Rica
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewUnique hotel in a unique location! We loved our little cabin & it was very comfortable. Food was very good, & enough variety to satisfy us. Staff were super friendly & helpful. We did 2 tours from the hotel & thought both were well worth the cost. Out favorite spot was the bar at the river’s edge where we could watch the sunset & the boat traffic with a glass of wine.
They warn you not to drink the water — it’s smelly. A bit of a hassle to refill water bottles from the lobby or dining area each day, but not a big deal. It’s very family-oriented, so the pool is usually full with kids yelling & racing about.
Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay in our unique cabins and found them comfortable. It is wonderful to know that our food offerings met your expectations and that our staff provided you with friendly and helpful service, also your feedback regarding the tours and the bar by the river, which indeed offers a lovely setting to unwind. We value your insights and hope to welcome you back for another memorable experience in the future.
Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay in our unique cabins and found them comfortable. It is wonderful to know that our food offerings met your expectations and that our … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great. Fruit, cereal, cooked option, omelette made to order. Brilliant.
All great.
Thank you very much for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our breakfast offerings, particularly the variety of options available. It is our goal to provide a memorable experience for all our guests, and your positive remarks inspire us to continue delivering exceptional service. We appreciate your kind words and hope to welcome you back to the heart of the jungle in the near future. Thank you once again for choosing us for your stay.
Thank you very much for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our breakfast offerings, particularly the variety of options available. It is our goal to provide a memorable experience f… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewGreat location, very nice facility. The only issue is that grounds keeper runs the leaf blower at 7 am and house keeping wants to make your bed at 8 am. Sleeping in and or having a quiet slow morning is impossible here.
Dear James, thank you for sharing your feedback with us. We are glad to hear that you enjoyed our great location and nice facilities. We apologize for the inconvenience caused by the early morning noise from the groundskeeper and housekeeping. Your comfort is important to us, and we will address this issue to ensure a more peaceful stay for our guests. We appreciate your understanding and hope to welcome you back for a more relaxing experience in the future.
Dear James, thank you for sharing your feedback with us. We are glad to hear that you enjoyed our great location and nice facilities. We apologize for the inconvenience caused by the early morning noise from the groundskeeper and housekeepi… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewVERY helpful friendly reception staff. also waiters. Also swimming pool.
Dear Robert, thank you for sharing your feedback with us. We are glad to hear that you found our reception staff very helpful and friendly. Your positive comments motivate us to continue providing excellent service. We look forward to welcoming you back in the future for another great experience at Evergreen Lodge.
Dear Robert, thank you for sharing your feedback with us. We are glad to hear that you found our reception staff very helpful and friendly. Your positive comments motivate us to continue providing excellent service. We look forward to welco… Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewWe didn't feel really welcomed with my wife and our two children of 9 and 14 years old. Our children have a very small appetite so we asked to consider both as one person to charge for the lunch as none of our children would eat half of menu (20$ per person irrespective of the age). They simply refused arguing that the system is not configured to allow this change. To be noted that ee booked the following nights in Aninga and Pachira lodges. In Pachira lodges the same lunch is 15% lower (17$ per person) and they accepted immediately and without any discussion that arrangement. Furthermore Evergreen lodge was literally on swamps, very humid and didn't smell good at all. We were very happy that we booked in different places because I can ensure that we wouldn't have stayed there any longer than one night.
Dear Oliver, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the lunch charges and the overall ambiance during your stay. Your feedback regarding our pricing policy is invaluable, and we will certainly look into improving our flexibility to meet our guests' needs, especially for families. We hope to have the opportunity to welcome you back in the future, so we can provide a stay that meets your expectations. Best regards, The Evergreen Lodge Team
Dear Oliver, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the lunch charges and the overall ambiance during your stay. Your feedback regarding our pricing policy is invaluab… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewLocation was great for wildlife
Sewerage smell on last day but then they had been flooded with storm
Dear Kevin, thank you for your feedback. We're thrilled to hear you enjoyed our hotel's location for wildlife spotting. We apologize for the sewerage smell issue on the last day, which was a result of the unexpected storm flooding. We hope to welcome you back for an even better experience in the future. Safe travels!
Dear Kevin, thank you for your feedback. We're thrilled to hear you enjoyed our hotel's location for wildlife spotting. We apologize for the sewerage smell issue on the last day, which was a result of the unexpected storm flooding. We hope … Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewThe buffet dinner and breakfast were the best thing about the hotel - home-cooked Costa Rican food, healthy and wholesome. The staff were all pleasant and helpful, and made a special effort to offer us vegetarian meals.
The room / chalet was a bit dark and dank because it was on stilts in a rainforest swamp. Having to get a river taxi boat from the main Tortuguero dock to reach the hotel was a little inconvenient, eg the first boat taxi you can get from the hotel is at 5am, which meant we missed the migration of hatched turtles into the sea.
Dear Ula, Thank you for sharing your experience at Evergreen Lodge. We are delighted to hear that you enjoyed our home-cooked Costa Rican food and found our staff helpful. We appreciate your feedback regarding the room location and transportation inconvenience. We apologize for any inconvenience caused and will look into ways to improve in these areas. We hope you still had a memorable stay despite these challenges. Your satisfaction is important to us and we hope to welcome you back for a better experience in the future.
Dear Ula, Thank you for sharing your experience at Evergreen Lodge. We are delighted to hear that you enjoyed our home-cooked Costa Rican food and found our staff helpful. We appreciate your feedback regarding the room location and transpor… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in July 2024
Verified reviewNice "jungle cabins" on well maintained grounds in the middle of the nature. Kind and helpful employees with our questions on excursions and taxi boats. The big pool (with pool bar) is a nice extra if you want to relax a bit. The additional bars on the river bank are also nice features. Don't expect too much choice for dinner, but the food is good.
Hello, thank you for choosing Evergreen Lodge for your stay! We’re thrilled to hear you enjoyed our jungle cabins and the beautiful nature surrounding us. Our team takes great pride in offering helpful service, and we're glad our recommendations were beneficial. It's fantastic to know you appreciated the pool and bars as well. We understand that dining options can be limited, but we're glad you enjoyed the food we offer. We hope to welcome you back for another relaxing getaway in nature soon!
Hello, thank you for choosing Evergreen Lodge for your stay! We’re thrilled to hear you enjoyed our jungle cabins and the beautiful nature surrounding us. Our team takes great pride in offering helpful service, and we're glad our recommenda… Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewLocation and facilities were great. Staff exceptional Lots of wildlife right on property
Thank you for staying at Evergreen Lodge, Don! We are delighted to hear that you had a wonderful week with us. Our team takes pride in providing exceptional service, and we're thrilled that you enjoyed the location, facilities, and the wildlife on the property. We hope to welcome you back soon for another great experience!
Thank you for staying at Evergreen Lodge, Don! We are delighted to hear that you had a wonderful week with us. Our team takes pride in providing exceptional service, and we're thrilled that you enjoyed the location, facilities, and the wild… Show more
Reviewed: 20 September 2024 · Stayed in August 2024
Verified reviewReviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReceptions very helpful in booking trips, organising boats, booking lunch etc. place fantastic, saw monkeys on walkways around our rooms and around pool area and other wildlife. Umbrellas provided, which was needed.
Needed to wear our mosquito spray but you are in the jungle after all.
Dear Vaughan, thank you for choosing Evergreen Lodge for your jungle stay! We are delighted to hear that you enjoyed the fantastic experience with us. Our team is always here to assist with organizing your trips and ensuring you have a memorable time surrounded by wildlife. We appreciate your feedback and look forward to welcoming you back for another great stay in the jungle!
Dear Vaughan, thank you for choosing Evergreen Lodge for your jungle stay! We are delighted to hear that you enjoyed the fantastic experience with us. Our team is always here to assist with organizing your trips and ensuring you have a memo… Show more
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewLocation was good a pretty resort.
Very noisy as only net on the windows and our room was close to kitchen where staff started working loudly at 4.30am. Very noisy frog life.
Dear Emma, thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful location and resort. We apologize for the noise disturbances you experienced due to the proximity to the kitchen. We will address this issue to ensure a more peaceful stay for our guests. Your comments are invaluable to us, and we hope to welcome you back for an improved experience.
Dear Emma, thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful location and resort. We apologize for the noise disturbances you experienced due to the proximity to the kitchen. We will address this iss… Show more
Reviewed: 15 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewAll of those working people were extremely kind and cool except the lady at the reception. I had a small problem and she was not willing to help me. Nature!
The opening times for the pool were not made for the guests. 9AM-9PM. What about 7am-7pm? It would fit to those restaurant times. We wanted to use the pool at 9 am. Unfortunately it was not prepared till 10 am. I’m not sure whether the name Evergreen is right. They spread repellents and the cleaning water from the rooms were put into nature.
Thank you for your feedback, Ulrike. We will take your comments into consideration to improve our services. We apologize for the inconvenience you experienced with the receptionist and pool hours. We strive to provide a better experience for our guests in the future. Your concerns about nature preservation are duly noted. Warm regards, Evergreen Lodge
Thank you for your feedback, Ulrike. We will take your comments into consideration to improve our services. We apologize for the inconvenience you experienced with the receptionist and pool hours. We strive to provide a better experience … Show more
Reviewed: 23 January 2024 · Stayed in January 2024
Verified review- the location of the bungalow in the jungle; - the interior of the bungalow; - the reception staff which was so nice and so supportive. We are a French couple traveling by ourselves. We had only booked the room, with no service. The reception staff has organised everything for us, and very sympatically. - the guide, Fernando, of our boat tour, very interesting and very supportive - the lunches and diners, which are simple, but very good and very healthy.
We liked everything.
Dear Michel, Thank you for your review. We are glad to hear that you enjoyed the location of the bungalow in the jungle and found the interior to your liking. We are also pleased to hear that the reception staff was helpful and supportive during your stay. It's great that they organized everything for you. The guide for your boat tour, Fernando, sounds like he was knowledgeable and supportive as well. We appreciate your positive feedback and hope to welcome you back soon. Warm regards, Evergreen Lodge
Dear Michel, Thank you for your review. We are glad to hear that you enjoyed the location of the bungalow in the jungle and found the interior to your liking. We are also pleased to hear that the reception staff was helpful and supportiv… Show more
Reviewed: 22 January 2024 · Stayed in January 2024
Verified reviewIt’s a quick 5 minute boat into the town. Buddha cafe has a lovely menu and great views of the river… I’d definitely recommend eating here over the hotel. Has trips available which are very good.
If you’re after a real outdoorsy experience then this may be for you. Instead of did glass for windows it is just meshing. Not ideal when it’s raining. It’s impossible to keep anything dry, the bedsheets bath towels, clothing etc all damp. First big red flag was being warned not to take any food at all into your room because of the monkeys. I love monkeys, but if they can break into your room for food then a human can get in twice as easy, so leaving anything in the room without fear of it being stolen wasn’t possible. Again, a rainforest I get it. But the bugs that get into the room are on a whole other level. Having ants army of ants make their way through your room doesn’t scream 4* The bathrooms are dated and grotty. Smells very damp. The toiletries provided are very poor quality. All meals are served from behind a Perspex screen. By the most unhappy team members. It’s like being in prison. You can even get your own glass of water or juice. One of the pools is essentially river water I think? Absolutely gross. And if it shouldn’t have been like it, then there was no signage to say it was out of order.
Dear Lauren, Thank you for your valuable feedback regarding your stay at Evergreen Lodge. However, we are sorry to hear about the issues you faced. We understand that the mesh windows and the dampness caused inconvenience, however, the main idea of the windows is that our guests enjoy the sound of nature because you are in the heart of it, a different adventure from routine. We apologize for any problems with security and the presence of bugs in your room. We will work on improving these aspects. Our team will also address the concerns you raised about the bathrooms, toiletries, and the dining experience. We apologize for any discomfort caused. We hope to have the opportunity to make it up to you in the future. Best regards, Evergreen Lodge
Dear Lauren, Thank you for your valuable feedback regarding your stay at Evergreen Lodge. However, we are sorry to hear about the issues you faced. We understand that the mesh windows and the dampness caused inconvenience, however, the mai… Show more
Reviewed: 10 December 2023 · Stayed in December 2023
Verified reviewBreakfast the best front desk needs to communicate better as one said ten min before dinners another 2 hrs????
A little smell from septic???
Dear Kenneth, Thank you for your comments. We are happy to know you have enjoyed your stay in our beautiful lodge. We are going to review the odor and correct it. Also we are going to check the front desk procedures. We hope you can visit us again! Warm regards, Ivannia Pérez P
Dear Kenneth, Thank you for your comments. We are happy to know you have enjoyed your stay in our beautiful lodge. We are going to review the odor and correct it. Also we are going to check the front desk procedures. We hope you ca… Show more
Reviewed: 4 December 2023 · Stayed in December 2023
Verified review