No wheelchair access to the pool. Accessible room needs to be fixed, since the bathroom is too small. Weak internet signal

Nice volcano and lake view Helpful staff

Stayed in August 2025

The room (bedsheets, bathroom etc.) wasn't properly cleaned, wifi very poor

Great location, extremely kind and helpful staff who helped find activities in the area

Stayed in December 2024

Our room got infested with flying ants, luckily a different room was made available for us.

Loved the location and view from the room to the lake/volcano. Food was good and staff was friendly.

Stayed in June 2024

The property itself was good but the location was far from La Fortuna and all attractions. The road to the hotel is unkempt with lots of potholes.

The hotel was cute, clean and very roomy. If you’re looking for a quiet, relaxing location, this is it.

Stayed in August 2023

Distance from la fortuna

Quietness

Stayed in July 2023

The restaurant during our stay wasn´t available. The breakfast is only one plate per person which is a bit scarce, coffee or juice can´t do both. make sure you don´t take the route coming from the left of the lake, you have to go pass a river ... :o

The view to the volcano was great! We loved our balcony and the bedroom was spacious and clean.

Stayed in March 2023

A little isolated if you do not have a SUV car.

The view and location, The very wonderful and helpful staff. Tours pickup and return you to the front door of the hotel.

Stayed in March 2023

the view

Stayed in March 2023

The receptionist/manager of the hotel doesn’t speak English. Also, from 2 days we spent at the hotel, half a day the wifi did not work. Also, hot water in the shower only worked if you were lucky (however we had this issue with multiple hotels in Costa Rica so this seems to be a general issue).

The view from all hotel rooms is great! The rooms are big and pretty.

Stayed in February 2023

The place is too far from the town.

The staff was nice, the breakfast was good

Stayed in February 2023

The restaurant and its service and menu. Totally deceitful. it is better to eat outside.

The rooms and the view. The quietness and sorroundings are beautiful

Stayed in January 2023

Firt of all, food. It was less than okay. The shrimp plate was literally 5 shrimps and lots and lots of salad and veggies, the hamburger was awful, the meat was this ultra thin slice of oil-soaked meat. Then, the parking lot was room for 6 cars or so, and it is way down the hill, you gotta walk up the reception & rooms, and its about 100 m, and very steep.

Nice views, from the restaurant, from the rooms and from the pool. Evidently recently remodeleled. It's decoration was very tasteful and with evident attention to detail. Very very close by to the lake entrance, it's the hotel that is the closest actually.

Stayed in December 2022

no food options

Stayed in September 2022

First: I have been visiting the entire Arenal / La Fortuna area for many years, many times staying for months, and I assure you every other place that I’ve stayed was a much better deal…!!!☝🏽 Cost: This place is “no value” & overpriced. In is completely remote & other than being ‘forced’ to eat in their restaurant, you must have transportation. Location: Besides, other than the view & pool area, there is absolutely nothing to do there…!!! So if you have children, there are zero on-site activities. Maintenance: The exterior needs decks to be “better” maintained; however, there was a maintenance person pressure washing some sidewalks while we were there. The pool deck needs pressure washing badly, the ‘closed’ pool bar needs complete renovation as it is missing most of the original inlaid tiles & there was damage to much of the concrete surfacing.

The Views… And the professionalism of the entire staff.

Stayed in June 2025

The property is in serious need of renovation. Linens were worn. Food was not great. We only ate there once.

Great location with superb views of the volcano across Arenal Lake. We loved the isolation and the amenities in the surrounding area.

Stayed in December 2024

Mold and humidity on the walls. Bugs in room curtains and walls. Mildew on bed backboard.

Stayed in December 2024

Property is old and dated. Long distance from the activities in the La Fortuna area.

Quiet place with beautiful views of the Volcano Arenal

Stayed in December 2024

- Booking. I booked for family of 4, they charged me extra for two people when I reached there. Apparently their online booking is only for 2 people even though I booked this as a package. Still working with booking.com to figure out whose fault it is. - Location. Good one for locals or people who are driving. Lake is nearby and hence you could do all the activities. Most of the tours and activities are driven from La Fortuna town which is 35 minutes away. None of them has pick up from this hotel and hence you will have to pay extra. - Staff. Not bad people. Just that they are not very comfortable with English, may be a bit too reserved due to that reason. not so good for the service industry.

Its a small boutique hotel with nice view of the lake and volcano. They have kept their hotel clean and newish. There are some nice people in the staff. Good secluded place for a romantic vacation although it is too far to anywhere unless you are driving. The restaurant is reasonable.

Stayed in December 2023

This hotel is far away from everything. Also, if you think it is close to the lake, it really isn’t. the rooms were okay, not great. Parking was less than ideal as well.

We loved the views from the property of the volcano. It was nice having a restaurant on site.

Stayed in February 2023

Hot water kept getting turned off

Stayed in April 2023

Staff and rooms

The view and the food

Stayed in March 2023

Lots of little ants.

Beautiful view of volcano and lake. Comfortable room and beds. Delicious breakfast.

Stayed in March 2023

Where should I start? When we entered our room, it was full of dead bugs and our sheets were really smelling very badly. The room was very far and up a number of stairs but no help was offered with our bags. When we asked for our sheets to be replaced the next day, they agreed to do it but when we arrived in the evening they weren't changed but the housekeeping lady claimed that they had been! There was nowhere to put our clothes in the rooms so you are forced to live out of your suitcase. There was a very bad smell in the toilets.

The views of the Arenal Volcano. Breakfast was quite tasty but the quantity of food was limited.

Stayed in February 2023

it was outside the normal pick up zones for any shuttle services running from either La Fortuna or Monteverde so incurred an extra cost to get about. (not something I didn’t like, but worth mentioning anyway, staff didn’t speak much English so unless you speak Spanish it may be a struggle to converse)

beautiful scenery around, decent value for money

Stayed in January 2023