Grace Bay, Turks & Caicos Islands
Positive section of review
I stayed here for a week with my two children and it’s was perfect. Super location. Staff couldn’t have been friendlier, especially Margot who went out of her way to make sure we were welcome. Some of the fixtures are a little tired like the doors which made them a little hard to open but that was my biggest issue! Provided parasols and beds for the beach, and chairs for other beaches if we wanted. Location was perfect, super quiet. Would definitely book again.
Negative section of review
Sliding doors a little stiff so kids couldn’t open them but sometimes that’s a bonus so they can’t let the cool air out!!
Turtle Cove, Turks & Caicos Islands
Positive section of review
The condo was very comfortable and well equipped. The hosts were incredibly flexible and caring, especially with our flight cancellations and the bad weather as we had to extend our stay. Quick and clear communication, spotless cleanliness and a warm welcome, we felt safe and well supported. It's an excellent choice for a stay in the Turks & Caicos Islands. We leave grateful and satisfied. Highly recommended!
Five Cays Settlement, Turks & Caicos Islands
Positive section of review
It is located in a tropical paradise, the villas are totally furnished and very comfortable, you have a fully functional kitchen a living room and two spacious bedrooms with bathrooms. You have at a walking distance two of the best beaches of the island. The restaurant is a breathtaking terrace in front of the ocean, priced but good.
Negative section of review
10 days after our check out, “only” when I asked to return the deposit, they claimed that we should have broke the coffee machine (who actually we haven’t used), why they don’t advise me on the same day? Why they didn’t return automatically the deposit after 24h? After some few emails they returned partially the deposit.
Grace Bay, Turks & Caicos Islands
Positive section of review
It was clean, spacious and modern. Good strength wifi and the location was perfect. A short walk to the beach and shops and only about 8 minutes walk to the grocery store. The staff were extremely accommodating and helpful and lovely people. A special mention for Margo as she helped us with any query we had and was super friendly.
Grace Bay, Turks & Caicos Islands
Positive section of review
Gorgeous pool, immaculate grounds, stunning beach in front of the resort. Very attentive Barman and beach staff, room very clean, has kitchen. Best location, walk to all restaurants and bars
Negative section of review
Music from a nearby bar loud
Grace Bay, Turks & Caicos Islands
Positive section of review
The location on Grace Bay, the beach truly is amazing
Negative section of review
I’m afraid the property is really dated, certainly not 4*. Our room was really tired and dark, seems all the other rooms on the property had a make over and ours did not. The curtains were filthy and the doors all had finger marks on them. The property itself was just lacklustre. There is nothing wow about it. Even the sunbeds and tables had cobwebs under them. the sunbeds cushions were all old. The staff we found to be very unhelpful. Even a simple request like help with a reservation at Blu Haven was too much to ask as their online system kept showing as not available. I ended up calling them myself. The team on the beach who did the daily games were engaging but the rest of the resort staff need more training in hospitality. The cocktails were far too sweet, we don’t drink beer, I ended up having Prosecco most of the holiday and my husband had nothing. What a waste for AI. The food was our biggest disappointment. Other than Black Rock which we managed to reserve twice thankfully, was the best. Jerk chicken from Irie at Lunch was really good but not something I could have on repeat everyday. It was just average. Azu was not good. We chose to go offsite for more most dinners to get more of a better setting. We found Infinity at Grace Bay Club, Barbetta next door, Coco Nistro and Da Conch shack all far superior to the hotel. So disappointed in the whole All Inclusive experience given how much we paid.
Providenciales, Turks & Caicos Islands
Positive section of review
Clean modern and good service staff very kind
Providenciales, Turks & Caicos Islands
Positive section of review
Food is great and the staff as well
Negative section of review
The beach is really small and it doesn’t let you enjoy the sea
Providenciales, Turks & Caicos Islands
Positive section of review
Calm and peaceful
Negative section of review
No drinking water provided on arrival, atleast bottle drinking water must be provided on arrival
Turtle Cove, Turks & Caicos Islands
Positive section of review
Accessible
Negative section of review
No issues