Reviews of NH Collection Medellin Royal 5 stars
Cra 42 # 5 Sur - 130, El Poblado, 050010 Medellín, Colombia
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLocation was perfect
The beds, very hard and small beds
Dear Naomi, Your comments about our location fill us with joy, as we strive to provide a conveniently positioned base for our guests to explore the city. We are, however, truly sorry to hear about your experience with our beds. Comfort is paramount to us, and we deeply regret that you found the beds to be less than satisfactory. Thank you for sharing your experience, as it is through such feedback that we can continue to refine our services. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Sara Cardona Guest Relations Manager
Dear Naomi, Your comments about our location fill us with joy, as we strive to provide a conveniently positioned base for our guests to explore the city. We are, however, truly sorry to hear about your experience with our beds. Comfort … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe hotel is nice, the lobby especially. Personnel was really nice and welcoming, and accommodating with all services (including transport). It is well situated in Medellin, with easy access (by taxi) to most attractions.
The room felt somewhat outdated with a very small shower and toilet room. Not unpleasant but not in line with the rest of the building (or with the price tag).
Dear Guest, It is a pleasure to hear that you found our hotel welcoming and our staff accommodating. We're thrilled that our strategic location in Medellin made your stay more convenient. Your comments regarding the lobby design have been noted with appreciation. We acknowledge your observations about the room's decor and size of the shower and toilet. It's crucial for us to provide a harmonious blend of modernity and comfort across all aspects of the hotel, and we're sorry to hear that some elements didn't meet your expectations. We are committed to maintaining our facilities and services to the highest possible standards, and your feedback has been noted as an opportunity for improvement. Thank you for your valuable feedback. We hope to have the opportunity to serve you again in the future. Best regards, Sara Cardona Guest Relations Manager
Dear Guest, It is a pleasure to hear that you found our hotel welcoming and our staff accommodating. We're thrilled that our strategic location in Medellin made your stay more convenient. Your comments regarding the lobby design have been … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewOutstanding breakfast
Dear Mr. David, It brings us immense pleasure to hear that our breakfast service made a positive impact on your stay. It is our constant endeavor to provide a variety of fresh and delectable options to start your day off right. We look forward to serving you again in the future. Sara Cardona Guest Relations Manager
Dear Mr. David, It brings us immense pleasure to hear that our breakfast service made a positive impact on your stay. It is our constant endeavor to provide a variety of fresh and delectable options to start your day off right. We look … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewSafe location. Friendly people.
No good restaurants in walking distance.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe bed was very comfortable, and the location is perfect.
The only thing I hate about these hotels is how they use so much black and gray. It’s so completely boring. Nobody wants to look at black and gray anymore. People want natural colors and things of beauty.
Dear Sr. Alex, We're delighted to hear that you found our beds to be comfortable and our location convenient. These are indeed aspects that we take pride in offering to our guests. Regarding your feedback about our color scheme, it's interesting to note your perspective. While we understand that tastes vary greatly among our guests, we've chosen our interiors to reflect a classic and timeless aesthetic, with a focus on creating a peaceful and restful environment. However, we appreciate your suggestion about incorporating more natural colors. It's insights like these that help us understand the diverse preferences of our guests. Once again, thank you for sharing your thoughts and we look forward to having the opportunity to serve you again in the future. Sara Cardona Guest Relations Manager
Dear Sr. Alex, We're delighted to hear that you found our beds to be comfortable and our location convenient. These are indeed aspects that we take pride in offering to our guests. Regarding your feedback about our color scheme, it&#… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation which is next to we work
In the elevators you don't need to tap your card to go to different floors. It must be obligatory to use your card in the elevator. It's a security risk
Dear Sr. Ergin, We are delighted that you appreciated our prime location next to WeWork. Ensuring your comfort and satisfaction is an important part of our philosophy. On the other hand, we take note of your mention of a security issue, we inform you that our key reader is currently disabled due to a system failure, we are working to restore the service as soon as possible. We appreciate your feedback and look forward to welcoming you back for a more satisfying experience. Best regards, Guest Relations Manager
Dear Sr. Ergin, We are delighted that you appreciated our prime location next to WeWork. Ensuring your comfort and satisfaction is an important part of our philosophy. On the other hand, we take note of your mention of a security issue, … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGood breakfast, staff was verry attentive
The coffee
Dear Mr. Raymond, Thank you for your review. We’re glad to know you enjoyed the breakfast and found our team attentive — we truly appreciate your kind words. We’ve also taken note of your comment regarding the coffee, and we’ll review it with our team to see how we can improve. We hope to welcome you again in the future. Kind regards, Sara Cardona Guest Relations Manager
Dear Mr. Raymond, Thank you for your review. We’re glad to know you enjoyed the breakfast and found our team attentive — we truly appreciate your kind words. We’ve also taken note of your comment regarding the coffee, and we’ll review it w… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThis is my third time at this hotel, and I really do enjoy it there a lot. The hotel staff are exceptional, very attentive, and caring. I always feel welcome there and very safe. It is worth the price you are paying. The location is also great. Even in the busy streets nearby you can still relax really well at this hotel because in the rooms you can not hear any outside noise. I will surely return in the future. Thank you for everything!
Dear Irina, Your continued loyalty to our hotel is truly appreciated. We are thrilled to know that our dedicated staff has consistently provided you with exceptional service, making each of your stays enjoyable and comfortable. The tranquility within our hotel despite the bustling streets nearby is something we take pride in, and it brings us great joy to hear that you have consistently experienced this. We look forward to welcoming you back in the future. Your kind words are a testament to our commitment to providing our guests with the best possible experience. We are delighted to have you as a returning guest, and we can't wait to serve you again. Sara Cardona Guest Relations Manager
Dear Irina, Your continued loyalty to our hotel is truly appreciated. We are thrilled to know that our dedicated staff has consistently provided you with exceptional service, making each of your stays enjoyable and comfortable. The tranq… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewGreat location, friendly staff, great room.
Dear Guest, Thank you for taking the time to share your experience. We’re pleased to know you enjoyed our location, the service provided by our team, and the comfort of your room. Feedback like yours motivates us to continue delivering high-quality service. We look forward to welcoming you again on your next visit. Kind regards, Guest Relations Manager
Dear Guest, Thank you for taking the time to share your experience. We’re pleased to know you enjoyed our location, the service provided by our team, and the comfort of your room. Feedback like yours motivates us to continue delivering high… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewClose to a big multi-story mall where you can find anything from currency exchange to restaurants. I liked the hotels restaurant and and bar. My room was very quiet as I asked for and had good view
If you have a friend visiting you have to meet in the bar. If they come to your room hotel charges you . I think this is the same for all hotels in Medellin
Dear Sr. Amir, Your enjoyable stay is our top priority, so it's wonderful to hear that you appreciated our strategic location, the restaurant, bar, and the tranquility and view of your room. Regarding your concern about visitor policy, we understand it might not be convenient for some guests. However, please be informed that it is a standard procedure in many hotels in Medellin, to ensure the safety and privacy of all guests. We hope that this will not deter you from choosing our hotel in your future travels. We would be delighted to welcome you back for another pleasant stay. Sara Cardona Guest Relations Manager
Dear Sr. Amir, Your enjoyable stay is our top priority, so it's wonderful to hear that you appreciated our strategic location, the restaurant, bar, and the tranquility and view of your room. Regarding your concern about visitor policy, … Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewDear Ms.Diana, It was a pleasure to have you with us, we are delighted that your stay was excellent. We hope to see you again soon. Cordially, Guest Relations Manager
Reviewed: 6 May 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewBeautiful area restaurant nice
Beautiful 😍
Dear Juan, Thank you so much for your excellent feedback. We are so glad you had a great stay with us. This is your house, whenever you want to come back.
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewGreat location. Comfortable bed. Clean hotel
The air conditioning in the room was noisy. Also the hotel did not allow us to bill charges to the room.
Dear Richard, Your feedback is greatly appreciated. It's wonderful to know that you enjoyed our prime location, comfortable beds, and cleanliness standards. In reference to the air conditioning unit, we're sorry to hear of any inconvenience it may have caused. As for the billing process, it's part of our policy to ensure a seamless experience for our guests. Your experience matters to us and we look forward to the opportunity of welcoming you back in the future. SARA CARDONA NH Collection Royal Medellín
Dear Richard, Your feedback is greatly appreciated. It's wonderful to know that you enjoyed our prime location, comfortable beds, and cleanliness standards. In reference to the air conditioning unit, we're sorry to hear of any inconvenie… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewBreakfast
Massage
Hello Sr. Ernesto Thank you for your good feedback, it was a pleasure to host you. In another way, we want to know what happened to the massage session and have the opportunity to improve it. We always like to try to be better for our guests. We hope you'll be able to revisit us.
Hello Sr. Ernesto Thank you for your good feedback, it was a pleasure to host you. In another way, we want to know what happened to the massage session and have the opportunity to improve it. We always like to try to be better for our gues… Show more