Reviews of Makáry Beach Tolú by Bernalo Hotels
CALLE 5 24-290 SECTOR EL MUELLE TOL CEMENTO, 706010 Tolú, Colombia
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Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewThe beach was immediately disappointing. You can't really swim there. The water is dirty and full of particulate matter. The pool was disappointing. It's waist deep and overheats in the sun so that it's not even refreshing when you jump in. The service was very disappointing. We arrived and they couldn't find our reservation so the guy made us sit in the hot sun for 30min while he made multiple phone calls and called in 2 of his colleagues. THE PLACE WAS EMPTY. There was no reason not to just put us in a room while they sorted it out. When they finally decided to put us in a room there was another 20 minute process of interrogation first. They asked me more questions than customs did when I entered the country. As they finally took us to the room they pointed out that if I wanted to drink my own rum that I had brought while on the property I had to pay a corking fee. Meanwhile at no time as we were chilling by the pool did anyone ask us if we wanted a drink. Instead each time I had to go searching for one of the multiple employees who were scattered around the property to get them to come to the bar and serve us. I have no idea what they were doing. There were no other clients. They never told us the hotel served food. We went for a walk along the beach and managed to convince the find a small place that served fish. When we got back to the hotel at 9pm a staff member came to notify us that the kitchen was closing and asked for the first time if we wanted to see a menu. I definitely would not have been so harsh if the place had been reasonably priced but this place is charging top dollar. Absolutely shameful
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewFront of the beach and descent pool
Very dated. Not clean. Poor service. No security. Our door opened without a key just pushing the doors hard enough. Asked for toilet paper for almost two days, never arrived. And one day and a half without electricity which was never explained or fixed.
Reviewed: 3 January 2024 · Stayed in December 2023
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewReviewed: 16 December 2023 · Stayed in December 2023
Verified reviewWe are a couple in the mid-fifty being on road traveling for over 5 yrs. Based on guest Feedbacks we booked this place for 2 nights mid Dec 23. This place looks good/nicely promoted on the web, but once there, you'll be surprised how bad it has been maintained. In a nutshell, the value for the money is a rib-off, and we can't recommend this place at all - and for sure won't go back. We however won’t miss to mention the very friendly and helpful staff!
The kitchen and its equipment is in such a bad shape, you wont't be able to even boil an egg. The fridge was not working and looked awful. The shower did not provide enough water to shower nor wash you hair - we had to use a couple of pots from the kitchen (did asked the front-desk to give us an other room. They feedbacked it‘s the same everywhere). Table and chairs are partially broken. A view hundert meters away from the beach, there is a hug ship port where big boats land to on/off-load freight. The restaurant is very basic (had only breakfast and were lucky, the hotel next door offered a restaurant where we could eat supper). The pool area would be nice BUT the crazy loud music from the bar makes you tired - and unfortunately there is no shade, we could only stay/enjoy a couple of hours late in the afternoon when the sun was less strong. Furhtermore the area around the hotel is not safe for tourists (locals recommended not to to walk at the beach or leave the hotel).
Reviewed: 25 July 2023 · Stayed in July 2023
Verified reviewThe location
The fridge not working, A/C Have a water filter, hard beds finish with a back pain, all the fans very dirty, the fans in the maim room can't switch on because it sounds like it was to follow any time. 👎
Reviewed: 30 March 2023 · Stayed in March 2023
Verified reviewThe location
No security whatsoever! Cannot leave things kn the room with having to worry about someone being able to get in thru the front door. It has no safety box.
Reviewed: 6 March 2023 · Stayed in February 2023
Verified reviewReviewed: 5 March 2023 · Stayed in March 2023
Verified reviewThe location
Low security in the room.
Reviewed: 8 January 2023 · Stayed in December 2022
Verified reviewReviewed: 31 December 2022 · Stayed in December 2022
Verified reviewReviewed: 24 October 2022 · Stayed in October 2022
Verified reviewGreat location. beautiful beach.
The room was lacking. No shower head, nor shower curtain. There’s a stove but nothing to cook with. We had to ask for towels and sheets Extremely loud fans for cooling the bedrooms.