The illumination through the way was poor, we were nervous. Maybe to have better illumination in the road.

Everybody is very kind, especially Jordi. We lost our way, we were confused, because it was the first time in the area, but Jordi took the time to explain to us the solution, and he made us feel really comfortable. Thank you so much.

Stayed in June 2025

Some staff are not as friendly

Most staff were excellent.

Stayed in April 2025

The wifi is a bit weak

Amazing stay in a unique location! The hacienda is just incredible. It’s super well kept, beautiful facilities and lovely staff. It’s an oasis hidden in the coffee region. The breakfast is very complete and and the options for lunch and dinner are great. They could increase the number of vegetarian dishes though. The coffee tour is a must, it was the best experience during our entire trip to Colombia. It’s unlike anything we’ve ever experienced before, do not miss it!

Stayed in March 2025

We enjoyed the meals and fresh food. Staff was very nice. The pool and the birds we could watch was so spectacular. The coffee plantation tour was very special and educating.

Stayed in March 2025

The bed was a bit too hard for my liking.

The tranquility is surrounded by nature, exceptional restaurant and really friendly and attentive service. The quality and creativity of the food really exceeded my expectations. The room was a good size and I especially enjoyed the private terrace with a comfy hammock. A really good educational tour about coffee on-site.

Stayed in January 2025

Noise.

Location and food was great but the best was Jordi, amazing service.

Stayed in January 2025

The nature of, full of birds, fruit trees and the view

Stayed in November 2024

Simply amazing, one of the most beautiful hotels we've stayed in. Every single member of staff was super helpful and friendly but shout out to Jordi in the restaurant who went the extra mile. If you stay, book the coffee tour.

Stayed in June 2024

Noise at night due to highway close by

Amazingly friendly staff “everything is possible”, swimming pool

Stayed in August 2024

The hotel could improve some bathrooms renovations, the space is so small.

Love the property and the birdlife. The staff was no nice and the food was great

Stayed in July 2024

Dogs waking us up barking at 4am every morning right outside our room

Stayed in June 2024

At times, the road is a bit noisy.

An oasis!!! Gorgeous gardens with amazing birdlife, lovely staff and good food. Plus a fabulous pool! Also a beautiful old building.

Stayed in June 2024

Nothing!

Everything!

Stayed in June 2024

Overall everything was good although they could improve the entertainment facilities (where the pool table is). Also some rooms had termites.

Location is good. Beautiful and peaceful views. Restaurant staff was amazing. Food was good. Overall great stay!

Stayed in March 2024

This place will give everything you looking for Great food! Great time!! The entire crew was very respectful and helpful! They will make you feel special We had so much fun!! My wife and my kids are thankful to find a place like this!

Stayed in April 2024

THe Breakfast was a little boring and not many chices

THe Pool and property were lovely

Stayed in March 2024

There was nothing I didn't like.

Great location and staff.

Stayed in March 2024

If possible, it would elevate the experience to have more options for breakfast as the buffet did not have many options and the most best / most traditional Colombian ones would run out. *I didn't mind that there was no AC in the room - it felt more "eco" - but just keep that in mind when deciding which room you are booking*. Our only real complaint is that the rooster on the property woke us up several times from 1am-on both nights.

The staff, especially Jordy, was exceptionally kind, helpful, and attentive. The facilities were very clean. The entire property, including the building itself, is beautiful and it was certainly fun to have Tito the cat around. The views from the property are spectacular as well. The coffee tour is a MUST! I am surprised it is not included in the price of stay but it is worth the extra cost, super easy to book, and the guides are great. I think it is very special you get to help make two souvenirs for yourself on the tour. It was great to see the efforts the staff makes to keep up the ecosystem and utilize the land sustainably including having fresh garden herbs! We had a delicious lunch and two great dinners! It was great that the hotel was not crowded so we felt we could relax where we wanted to. As an added bonus, the hotel is only a 30-45ish minute drive to several neighboring towns that were great to explore! We went to Filandia for the afternoon which allowed us to see both the countryside and several other towns. Armenia was a very easy airport to fly in and out of and only 20-30 min away from the hotel by car.

Stayed in March 2024

Maybe the location is a bit inconvenient, but it’s reasonable as its an hacienda, it cant be in the city centre

Amazing. The vibe, the staff, everything. Perfect to relax. We left the last morning before breakfast, but they still prepared us some sandwiches for the morning

Stayed in February 2024

This was an exceptional hotel. The staff, the room, the meals and the grounds.

Stayed in January 2024

the service was great, the staff is amazing and kind, also the food was completely delicious.

Stayed in January 2024

The bathroom was moldy

The pool, the nature and the architecture was very charming

Stayed in December 2023

There are not a lot of options for breakfast

The hotel is located in beautiful surroundings. Many humming birds. The staff is extremely helpful and very kind. Also, the dinner options were great. There were lots of different options, and the taste was good.

Stayed in December 2023

The only minor thing are the pillows, are too filled

The Hacienda Hotel is very nice and Beautiful! The restaurant has very nice variety of Colombian and international food. And the hotel personnel is marvelous, they make our days very special.

Stayed in December 2023