Room size

The food

Stayed in August 2025

I didn't like were it was, That's Why I want it the other one, cause it was easier to walk around.. But since we hired a driver for our stay it was ok

Even though I make the reservation on the wrong Dann Carlton. Didn't know they were two so close, after passing the sadness that I had.this one still fill our needs. It was a clean, great service, breakfast was good; But the best part is the restaurant, It's a Michelin quality menu, Flavors, presentation were more than we expected. Our Congrats to the chef.

Stayed in August 2025

Everithing

Stayed in August 2025

I am a nurse and the lack of cleaning on aircondition gave me the creeps of all the sickness from the dust could give me .

Everything was perfect. If you stay here , ask for Walter , he is amazing and knows a lot of things .

Stayed in August 2025

Awesome breakfast Awesome staff Good location

Stayed in August 2025

The Jr suite bathroom toilet area very tight.

The food was great!!

Stayed in August 2025

The hallways feel outdated, and need a remodel. Would like a coffee maker and hairdryer in my room.

The service is outstanding at the front desk and from all the team greeting and helping. The service in breakfast is good. The beds and pillows were sooo comfy and delicious. The room service food soo sooo sooo good, And pretty fast. The pool area ia really relaxing. For us with family plans, the lack of ladies waiting for tourists and vice versa, was very pleasant. The area in the Castropol neighborhood is amazing, no bars and loud noise in the evening. Oh and the ac on spot.

Stayed in July 2025

No complementary water bottle. No balcony.

The staffs and valets were very very friendly. The location very close to El Poblado Center. The room was spacious and clean.

Stayed in July 2025

Wonderful breakfast buffet with local fare and many options. Great service from the staff (Robinson, breakfast waiter was outstanding). Comfortable clean room in a quiet part of El Poblado. Parking lot with security guard. Rental car option at a good price right at the hotel (GTN). Would stay here again.

Stayed in June 2025

Better lighting in the bedroom could be improved also for a five star Hotel we would’ve expected coffee tea making facilities in the room at standard !! We had to paid room service each time when we were wanting a coffee at night as ent body else would!! So Belford you need to fix this !!

Lovely and helpful members of staff great breakfast and nice location..

Stayed in July 2025

Swimming pool didn’t open at 8am as advertised due to cleaning which was a shame for the children

Comfortable hotel, fabulous breakfast buffet, international guests

Stayed in July 2025

Clean and great location

Stayed in July 2025

Breakfast alot of options to choose from

Stayed in June 2025

Nothing

Ok

Stayed in May 2025

Good breakfast and friendly staff.

Stayed in April 2025

The location, the room, the service

Stayed in April 2025

Nothing really major to complain.

Clean and nice hotel. Staff was welcoming and spoke english. Overall im happy with our stay in the hotel.

Stayed in April 2025

Quality of lunch and dinner offering could improve

It’s close to everything, but in a secluded, quiet street away from nightlife noise.

Stayed in March 2025

Se está poniendo costoso, ya sobre pasa mi tarifa corporativa.

Stayed in March 2025

Everything was exceptional

Stayed in April 2025

I have to mention 2 issues, although they rather refer to Colombia and the Colombian mentality, then to the hotel directly. 1. Colombia is a loud country. Colombians love loud music and don't even understand it could be bothersome for others. On Saturday night the hotel often holds reunions, marriages and other social gatherings usually coming with music. Plus there is a live band in the restaurant entertaining the entire Hotel until midnight. So if you are on Jetlag or an early sleeper, you may wish to avoid Saturday nights. 2. The personnel in the breakfast area are almost all new and almost all awful.(disinterested and lazy).You have to fight for your coffee - the first morning I got my first cup after 3 reminders and after finishing my breakfast. Refilling - never a problem before- became an issue, too. No scrambled eggs, no bread, no ham or other sausage by 9.30 and no attempt to refill even after complaining.

My 7th stay in this Hotel and after having some issues the last 2 visits, it was perfect again. Location in a quiet residential area yet only a 5 minute drive from the nightlife action.Well stocked Minibar, very nice pool area, good beds. Staff is friendly, helpful and attentive (except for breakfast). Very good breakfast buffet. Free parking, old school grand Hotel Charme, yet fully renovated.

Stayed in March 2025

It’s billed as a 5 star and it’s not, at least appearance wise. The other Dann Carlton is. So if you lower your expectations a little, this is not a bad choice for the money. Bathroom door stuck ( because bad design of bathroom exposed it to water) tv remote confusing and different for each room. Once we were instructed on ite use, we were fine. A bit too far from El Poblado area to comfortably walk to restaurants/bars, but Ubers super cheap. We ordered them every time we left the property.

An extensive buffet breakfast, more suited to Colombians, but hey, when in Rome. We asked for boiled or fried eggs in addition and that wasn’t a problem. Pool is nice if the weather cooperates. Elevators were fast and quiet. Room was very quiet, didn’t hear anyone in the hallway or outside the building.

Stayed in February 2025

It's a little bit away, you have to take Uber's everywhere, there is apartment buildings that look onto the pool

Staff were all very polite and the place is very professional, the food is excellent and it definitely is five star quality service.

Stayed in February 2025

Everything was great

Very nice hotel. Excellent service.

Stayed in February 2025