The only thing that I think could be improved are the food options for lunch and dinner. I really think more are needed as it generally consisted of soup, salad, 2 types of meat, rice and vegetables. It`s not very adventurous

The hotel is located across from the beach and is approximately a 15 minute taxi drive from the airport which costs between $6 - $10 depending on the taxi driver. The hotel was very clean, and the staff are extremely friendly and helpful. Our room on the 8th floor had everything we needed, and the shower had very hot water. There was also a hairdryer and hair straighteners. The pool on the roof was great. Breakfast was good, with different options, but I feel the lunch and dinner options were very limited and were typically Colombian food. Hamburgers and hotdogs were available at the pool snack during certain times of the day, but I found the food was generally not hot, just luke warm. The food in the Lucia restaurant was good and the service was excellent. The staff were very attentive and nice. The wifi was a bit sporadic one day and I wasn`t able to check in for my flight until much later but in general it was good. Overall, we had a good time at the hotel.

Stayed in February 2025

Location is ideal for beach goers. The breakfast has lots to offer. The pool is actually a fun place with games held by the hotel to win prizes. Room was large in size. Staff are friendly. Nice place to stay. Location to delicious restaurants are nearby.

Stayed in January 2024

Pool was very small, All inclusive was very limited specially with alcohol. Next time i will probably not choose the all inclusive as we were hardly there for lunch

Staff was really friendly and location was pretty good. Food selection on the buffet was good but repetitive

Stayed in December 2023

Coffee. Would like to have a way to save a table. One waste a lot of time to find a spot. People just disregard your spot and sit. I was getting or trying to get some fruit and a grandma and a kid took my table. Even though i had left my key there. If the restaurant has a way to improve it will be great. The last thing one wanted is to either no having a proper meal and / or not allowed to have a table if going solo.

Bed was good. Breakfast was good when you could fine a table.

Stayed in January 2024

The waiting time. I'm not agree with those hotels and facilities who has the check in at 3:00 PM is way to late plus, they are not ready at 3 PM sharp on top of that, you have to wait extra 15-20 minutes to get your room.

The breakfast and also the buffet for a good price!!

Stayed in December 2023

More English talking people

Staff is really nice, swimming pool not to busy so always a place to lay down , mostly Spanish people

Stayed in May 2023

Nothing

The staff was incredible and friendly. I didn’t feel alone. They were super supportive and organize something for me to my birthday. Its was kind from them. I eat at Lucia restaurant too, the food was sooo goood and the staff are kind and professional.

Stayed in March 2023

Really clean property in a nice location. The check in and check out takes about an hour. The breakfast is not great, it might be cheaper and better to get breakfast somewhere else

Stayed in January 2023

the beach was not usable due to the excessively aggressive people selling things and massages. also the buffet had meat, eggs and cheese in everything but the fruit. nothing for vegetarians, vegans and very little for those who do not eat pork, beef or dairy. did not even have plant based milk for coffee or cereal.

the location was good.

Stayed in October 2022

The hotel works like human fabric .Too many people ,not sufficiant.elevators ,it takes 20 min to go up or down .Need to.rezerve breakfast . After a while they stop refilling food .So need to wake up early for breakfast

The hotel was sea front and good location

Stayed in September 2022

Very outdated hotel that needs some love and care. Furniture is broken, AC is super loud and barely functions. At check in the staff refused to give us beach towels for our time at the pool while the room wasn’t ready.

Pretty close to old city and breakfast was decent

Stayed in February 2025

Nothing! It was awesome

The staff was so kind, food was great, location was perfect

Stayed in January 2025

The pictures and the advertisement of the place is misleading. The pool is tiny and they are militant. They don’t let you have guests, they put me in a room with no view despite claiming in was an ocean view. I had walls outside my window. At Checkout, they don’t let you leave till they send someone to physically inspect your room and count their inventory. They literally have the guard at the door physically detain you. Btw they inspected and found all their shit, but still the experience was horrible. It felt like a prison, not a hotel

It is close to the beach and cheap

Stayed in December 2024

AC did not work well in the first room on the 13th floor. we got switch to another room and i cant say it was any better. the hallways are hot . the AC unit could use an improvement.

The breakfast buffet style was great. the location is right in front of the beach.

Stayed in September 2024

First of all the location is fantastic you just have to walk a few steps and there you are at the beach ⛱️. Allison Michelle the front desk girl went above and beyond giving us the best tips and service. We arrived really early and Allison Michelle took care of our lounge and gave us beach towels to go right away to enjoy the beach. The Hotel has a lot of amenities such as a gym, great pool located on the 18 floor with an amazing snack where Sergio the bar tender made us feel like home. The restaurant has a fantastic selection of different kinds of food with the amazing service from the staffing. I definitely recommend it to go and have a blast in Cartagena Plaza Hotel. The only risk is falling in love with it.

Stayed in August 2024

We liked everything - staff, facilities, food etc.! Staff was very friendly! Nothing to complaint about. Smart google assistant in the room, possibility to dance every day etc. What not to like?

Stayed in August 2024

Gosh, it’s a really run-down hotel. The AC in my room did not work. A maintenance guy brought a fan. I slept really bad the only night I stayed at the property.

Well, breakfast was ok.

Stayed in May 2024

hotel needs a lil remodeling but not too bad

breakfast was basic but edible, hotel was more of a local vibe

Stayed in January 2024

Poor management not carting for Europe customers

The butler service.

Stayed in January 2024

Bar was terrible pool wasn't good as soon as you walked outside you was harassed by beach people everyday and every time. No bar at the hotel the 1 by the pool was awful

Room was ok

Stayed in January 2024

Staff at reception were rude and expect tips. Wifi terrible, power cuts regular and flooding from sea makes it a bad location. Staff at reception also keep coming up with new hotel rules to fleece you for more money.

Room was nice, clean and comfortable

Stayed in December 2023

Outdated, very basic, felt old

This is not a 4 star property at most 2.5

Stayed in October 2023

The food, the lack of air conditioning, and slow elevators.

The spa… the Masseuse’s were great.

Stayed in June 2023

Everything

Food awful. No A/C looked like more of a 2 star than a 4 star hotel

Stayed in May 2023