Very smal breakfast, very pricy for alcahol in the bar and they used ice to thin everything out and it was horrible .

It’s near to the harbor

Stayed in September 2025

Check in is relatively late (3 pm)

Location, swimming pool, staff.. the breakfast and pool staff, particularly Maria Fernanda, were great (she was understanding and accommodating of dietary restrictions)

Stayed in August 2025

Closets were too small, pool at the rooftop, 6 hammocks for the entire hotel

I liked the staff, very kind and helpful at all times

Stayed in August 2025

I tried to get a computer for some administration stuff, nobody helped. We tried also to have dinner at the hotel but the staff did not come to us so we finally left for a restaurant in the street.

It was nice and clean. Good reactivity for baby bed modification. Location is good, no noise from the lively Cartagena. Good breakfast.

Stayed in August 2025

N/A

The hotel is really nice and modern. Very clean with really nice breakfast service included. The breakfast was amazing with a huge buffet laid out in addition to being able to order some things off the menu which was also included. The food at the pool and the restaurant was also really really good. The staff is so nice and friendly, always trying to find a way to help the guests. The pool is beautiful and has a perfect backdrop of the bay and Cartagena’s beautiful skyline. I could spend an entire day at the pool with my husband and two kids and didn’t get tired of the view. The location of this hotel is perfect too. You can walk to the old city in 5 mins and a further 20 min walk to the fort/castle. We had such a lovely time staying at this hotel and will stay here for sure if we ever come back.

Stayed in August 2025

The only downside was the pool area: the pool is quite small, there’s no sunshade at all, and the floor is often wet and slippery. People were allowed to bring food and drinks into the pool, which didn’t feel very hygienic. However, if you’re lucky enough to get one of the five sunbeds, the view from the rooftop is absolutely amazing!

We had a really nice stay at this hotel. It's very central — close to the old town — and the room was spacious, with a large bathroom and very comfortable beds. The internet worked perfectly throughout our stay. Breakfast was excellent, with plenty of options to choose from. Staff were very friendly and helpful. Highly recommended!

Stayed in August 2025

Air condition was too cold

Nearby old city

Stayed in July 2025

None

The location was perfect. Within a walking distance to the pier, restaurants, nightclubs, the old city!!!! The staff was superb, especially Juan ( front desk) Luis Alfonso ( security ) Daniel ( pool’s bartender )

Stayed in July 2025

I have nothing to highlight here.

Both room and bathroom were clean and well designed. The only thing that I missed was a working table in the room as I was traveling on business, of course for those going to Cartagena on vacations that should not be a problem :-) Staff was very supportive, breakfast was good at the hotel and I was 1 min walking from the congress and 5 min walking from the stores and restaurants in the city.

Stayed in July 2025

Not all rooms have a view, our window looked out on a wall, but it didn’t bother us much.

Very helpful and kind staff, good breakfast buffet with lots of options, and a lovely pool (very welcome on the hot and humid days). The location was great too, quick walk to the main sights and quiet at night. Would stay again!

Stayed in July 2025

The property was amazing; not only was the room clean and looked luxurious but the staff was super friendly and always attentive. It’s little things like that which makes difference in someone’s stay. I recommended this place to anyone coming as a couple / solo.

Stayed in July 2025

The gym really wasn’t functional

Nice hotel, reasonably priced, friendly staff.

Stayed in July 2025

The night staff

Pool 100, breakst 85, Room 85

Stayed in June 2025

The air conditioning did not work very well and I had higher expectations of the room with nothing wrong with it

Overall everything was very good. The service, the staff, the facilities and the location

Stayed in May 2025

We liked everything! If I were to give some constructive feedback (but nothing major!), in our bathroom would have been great to have some wall shelves to put toiletries as the sink counter was slightly small, so this is an idea for the hotel for these type of rooms. Also more variety at breakfast would be a nice thing.

We really enjoyed our stay at this hotel. Firstly, we arrived early and they were able to clean and accommodate our room which was greatly appreciated. From the reviews and pictures we knew that the room type we booked was not huge and had no view, so it was fine for us! That made the room super quiet in the night and also it is not that small, and the big size bed compensated for the space. Comfy bed, clean room, clean bedsheets, lovely hotel merchandise, big bathroom and wardrobe. We really enjoyed the lovely buffet breakfast too and the beautiful small infinity pool on the roof top is super nice touch! And ALL of the staff members were amazing, specially receptionist, door men and cleaning stuff. And special shout out to the rooftop pool guys!!! It was great to chat with them. Location is also great, right in between the 2 major tourist neighborhoods in Cartagena: the hystorical colonial old town and getsemani (which is lovely, specially during the evening). Also a short uber/taxi drive to bocagrande.

Stayed in June 2025

Location Close to downtown

Front desk agents very friendly and available

Stayed in June 2025

Super friendly staff, great breakfast, nice pool

Stayed in June 2025

More water would be great Would have loved an egg grill to order

Loved the pool: clean, perfect temperature The view was amazing spectacular Concierge karen was excellent Love the happy helpful desk manager Very safe

Stayed in May 2025

Due to the design of the hotel the rooms don’t have views, but the rooms are modern and comfortable and very very quiet.

Nice modern hotel next to the old town. Comfortable beds, clean, great air con, cool roof top bar, helpful staff. Would stay here again.

Stayed in May 2025

Some miscommunication with the concierge caused my tour to the beach club to be cancelled.

Very nice property and staff. Good breakfast included in price. Pool and spa on property. Safe and clean.

Stayed in May 2025

Wonderful hotel

Stayed in May 2025

We liked everything

Everything was wonderful. The hotel is located close to the walled city and the main streets of Getsemani. We really enjoyed the rooftop pool. The breakfast had many options: buffet but you could also order off a menu. The staff is friendly and the hotel is clean. It was 5 stars for us all across

Stayed in May 2025

We had an excellent stay. Nothing to complain about

Stayed in May 2025

Nada

Loved this hotel! The location was perfect, close to everything in Getsemaní. The staff were so helpful with everything and gave me great tips about Cartagena. The breakfast was really good. The room was spacious and the bed was so comfortable. The rooftop pool has an amazing view!

Stayed in April 2025