Reviews of Hotel Acantilado de La Tierra by On vacation
I-01 # 1 a 99, 880001 San Andrés, Colombia
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Reviewed: 28 June 2024 · Stayed in June 2024
Verified review400 US Dollars and 800000 Colombian pesos were stolen from my bag inside my room, when i had told the manager on duty that i dont need cleaning and no one should enter my room, and put a no disturb sign, went to the beach all day. On my return found that some one tried to clean the room and stole the money.
Hello, thank you for bringing this to our attention. We take situations like this very seriously. We understand your concern and are currently reviewing what happened in detail with our team. Guest security and privacy are extremely important to us, and we are reinforcing our procedures to ensure this does not happen again. If you haven't already, please contact us directly so we can continue assisting you. We truly value your feedback 🌴
Hello, thank you for bringing this to our attention. We take situations like this very seriously. We understand your concern and are currently reviewing what happened in detail with our team. Guest security and privacy are extremely importa… Show more
Reviewed: 24 November 2022 · Stayed in November 2022
Verified reviewThe grounds of the property are really beautiful, and the staff is very kind and helpful. Eddy was great, and helped us arrange renting a buggy and transportation to the airport. The pool was nice and refreshing with a beautiful view.
The road leading up to the hotel is pretty gross and there is a prison thisclose to the property. There is no hot water, which perhaps I missed in other reviews. For the price, I feel like hot water and working WiFi in all the rooms should be standard. My kids and I found the beds to be very uncomfortable.
Reviewed: 3 October 2022 · Stayed in October 2022
Verified review