Reviews of Zhuhai Palm Spring Hotel

The experience is the worst. The hotel has no service at all and is not looking out for the lodger, only to make money.

The experience is the worst. The hotel has no service at all and is not looking out for the lodger, only to make money.

L love shentian very good

小甜好 xiaotian good thank

Very good location. Quite close to Macau/zhuhai control point. Walking distance to many restaurants. Free shuttle service to Macau/ zhuhai border.

It can be a little noisy at times if you leave the windows open.

This hotel ad on booking.com is 5 stars hotel but when I check in at receptionists n I have a question about is it 5 stars hotel as you ad on booking.com? And they were reply to me that “ this hotel has no star and just a plan for 5 stars in the future “ so double check when anyone has a plan would like to book from this hotel

The staff very rude and gruff,,when all my family back to hotel after hanging out then when we just walk in the door then the receptionist said “ why so many people check in only 1 room? Without ask for properly to the customers???

The room was comfortable and clean, and everyday housekeeping would leave behind a treat for us which was really nice and made us feel welcomed. The staff were also really helpful.

The only downside is the doors for the toilet and shower. It would be better if the glass doors were at least frosted or there's curtains to provide some privacy.

If you’re looking for an authentic Chinese stay in Zhuhai, this hotel is an absolute must. Designed primarily with a Chinese audience in mind, it offers food, amenities, and services that reflect the local culture. However, Western guests are also welcomed, and the staff’s friendliness and attentiveness ensure a seamless experience for all visitors. We were particularly impressed by the spaciousness of the rooms, which provided both comfort and a touch of luxury. The personnel stood out with their exceptional helpfulness, making every interaction. One highlight of our stay was the breakfast, where the rice noodles were simply outstanding—a must-try dish for anyone who wants to have authentic local flavors. Additionally, the wellness facilities offered a genuine Chinese experience - stay open-minded. Our stay was nothing short of exciting, and we highly recommend this hotel to anyone seeking an authentic taste of Zhuhai paired with outstanding service and comfort.

Convenient location, helpful staff! Great Spa! Nice rooms!

Can we bit more facilities for kids to play

The front desk manager 鄭秋风did excellent job. Very helpful and attentive

The food at breakfast buffet was all luke warm.it be much better if they were at right temp

Booked a family room and a twin room. The family room was huge and comes decorated with a small tentage. The toilet was also huge in size and the wardrobe is located inside which makes changing of clothing easier. Room cleanliness was great, and there is a laundry room equipped with free usage for washer and dryer, it even has a TV and beverage for you to enjoy while waiting. Breakfast spread was decent, with local and western spread. Location wise is good too with many entries and convenience store within walking distance. My family even walk to the xiawan food street which comes alive with street vendors at 9.30pm. Ride hailing from hotel to the Chimelong Ocean Kingdom cost around CNY 40 to 60 based on didi app.

For the family room toilet, perhaps one more floor mat will be nice.

Renovated and good location

No

Good location near the Gongbei border checkpoint. Clean and comfortable with decent-sized room. Spa is in building next door.

The spa is charged separately and not included in the hotel room price.

Provided shuttle service to the Port in a luxurious car. All staff are friendly and helpful. Food at restaurant is yummy.

Nil

Far from train

Nope

The rooms are really spacious, nice and clean. The staff there was friendly and very helpful too, especially 谢小姐.

The interior is quite modern, clean,and the staff is very friendly. The rooms are equipped with smart home systems, but I think it only supports Chinese. Additionally, the hotel offers shuttle services, which make traveling to and from the port or pier quite convenient.

The delivery robot consistently gets lost. On one occasion, it took nearly 30 minutes to deliver from the first floor to the fourth floor, which is quite astonishing. the shuttle service wasn't clearly communicated during booking and can only be accessed through wechat, which is quite inconvenient for those unable to use the app."