Bathroom design

Location and design

Stayed in July 2025

The hotel is NOT LOCATED IN MACAU which is a cruical information that is in my opinion not stated clearly enough here or on the website. We didn't know until one day before our arrival, that the hotel is not in Macau but on mainland China (Zhuhai). So everytime we wanted to go to Macau in the morning and come back in the evening we had to do the whole immigration process all over again via Hengqin port. You also have to check visa regulations for entering China from your country here. Fortunately we didn't need a visa but we were worried that the immigration officers would become suspicious of us because we would come and go everyday, sometimes two times a day...in the end everything went well but I wouldn't recommend booking this hotel if you originally wanted to visit Macau only. Also you can not open the windows in your room because they are locked so the only thing you have for "fresh air" is the air con. The wifi was really slow. To my surprise messages on Snapchat for some reason worked perfectly fine and fast but WhatsApp messages would only go through every 10-20 minutes, pictures wouldn't send at all. Other Apps like Maps, Google Search and Instagram wouldn't work at all. Chrome worked partly with their inhouse chinese browser Sogou. I would recommend getting an e-sim for asia, that was what worked for us so we could use the apps mentioned above without problems. All in all the hotel is really nice and definitely worth the price but not worth the hassle of immigration process two or more times a day if you actually want to visit only Macau and not necessarily mainland China.

First, the hotel looks exactly like in the pictures! Nicely decorated and furnished as well. Big panoramic window in the room with sun shade and curtain that can be controlled via a switch. Friendly and quick staff, was always there to help. The breakfast was absolutely amazing. The buffet left nothing to be desired and went from freshly made soup with all kinds of toppings to more western things like toast, cornflakes, pastries, warm sides, freshly made eggs in all kinds of variations, fruit and vegetables, coffee, tea and a variety of fresh juices. You could argue about the bathroom because the sink is actually in the living room and the bathroom with the shower and toilet is in a seperate room. Also, as other people before already pointed out, there is only one door for either the whole bathroom or the shower. But in my opinion it's not that big of a deal, you can just close the door to the whole bathroom and try to shower a little closer to the wall so the floor infront of the toilet doesn't get all wet. The sink being outside was also not that bad bc my friend and I could get ready at the same time with neither of us blocking the whole bathroom. Also the location of the hotel was really convenient, it was right outside Hengqin port which forms a direct connection to Macau and the LRT lines. But there is one thing you need to be aware of.. (see negative points)

Stayed in April 2025

Unable to use the hotel wifi as we do not have the China VPN. Also, very hassle to commute in between immigration to Macau.

The room was spacious. However, unable to use the hotel wifi as we do not have the China VPN.

Stayed in April 2025

1. I wish there was an in room iron and ironing board 2. I wish there was a handheld bidet for the toilet 3. I wish there was a proper desk and office chair. Im using a laptop and a 2nd portable monitor and they dont fit your round table.

1. I like the panoramic window. Great view 2. Bed and pillows were super comfy. 3. Late check out option was great. Appreciate the staff for allowing to extend a few hours more.

Stayed in September 2024

Staff is all very helpful and energetic! The hotel is super new and facilities all very new and nice, breakfast is excellent. We loved it!

Stayed in May 2025

the complimentary water bottle was very difficult to open

Stayed in January 2025

the lift.... Too slow

The location

Stayed in December 2024

Although the bathroom was big, the layout was unusual. the sink was located in the hallway and one door shared the shower and toilet. If you were showering, there was no door to use.

This place was beyond our expectations. We booked this place after 2 days at chimelong penguin hotel. The proximity to the hotels were only 10mins. We loved the location of the hotel to the henqin port. This stay was super convenient to access the hotels and entertainment on cotai strip ( 25mins door to door from hotel to studio city). Free shuttle buses accessed all the hotels. The port is quiet and modern, many shops still in the process of opening. Hotel itself was amazing. It was new, modern and very roomy. We had the twin bed with sofa bed and that was more than enough for our family of 4. The sofa bed was comfortable and the bathroom was a good size. The facilities were great too- free commercial level washer and dryer, gym,pool table and dining options. There was a pool too but it was still under construction.

Stayed in December 2024

Next to hengqin port, staff was so helpful.

Stayed in December 2024

No dislikes.

The staff was friendly and helpful. Best example is I was having issues with my phone. At 1AM I go downstairs and knowledgeable IT employee spends about an hour trying in vain to get around my not having VPN. He explained what functions would work and not work which is what I needed. I then asked him about an ATM location and another issue regarding crossing 10 lane road near hotel. At 2AM he WALKED me to the ATM.then walked me to underpass and explained how to exit other side. He was great and the rest of staff matched. The buffet breakfast was awesome.

Stayed in September 2024

There was very less choice of food for vegetarians and vegan.

Should have options for vegan food.

Stayed in July 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in December 2024