Gorgeous luxury, gave us a sense of 1920s Shanghai! Lots of fun to stay there as a special treat

Stayed in August 2025

Hotel location is superb. Breakfast buffet had variety of food options and very prompt service. We used the swimming pool, sauna and steam, all was outstanding.

Stayed in August 2025

Super service, excellent location, tea and coffee self service

Stayed in August 2025

Nothing I could remember.

The cleanliness and location plus service … All and all it’s super

Stayed in July 2025

NOTHING! Everything was perfect.

What an amazing experience this hotel. The moment you walk into the hotel, it gives you a warm luxurious welcome. The staff is extremely helpful and they all speak very good English which is rare in China. The rooms are spacious, the beds comfortable and the bathroom very large and comfortable. Housekeeping staff is very helpful. The location is the best, right on The Bund. This hotel exceeded our expectations and if we will return to Shanghai, we will stay at this amazing hotel again.

Stayed in August 2025

Rate of breakfast are outrageous, as the breakfast does not look that different from other places.

A very luxurious hotel, with big and comfortable rooms and beds. The inside is very nicely designed. The stuff was friendly and helpful.

Stayed in August 2025

nothing

Very beautiful, spacious rooms, big breakfast, nice old bar, friendly staff.

Stayed in July 2025

The room had a nail in the floor that was not covered and needed to be fixed. While the room was impressive, when looking very carefully the room was not modern in terms of refined finishing in certain areas (wardrobe lighing, etc. The pool staff were very direct and seem overbearing. Somewhat too direct and can be seen as a little rude. The pool was fine.

The location. The bed room and bathroom was amazing. Remote control of the room was very nice. The hotel public areas are marble and historic.

Stayed in August 2025

N/A

Simply exceptional in every way. Superb staff, hotel and location. Couldn’t have been any better. We loved this Hotel.

Stayed in July 2025

expensive

Great breakfast

Stayed in July 2025

Every thing was perfect

Location location location!

Stayed in July 2025

Nothing comes to mind.

We had a room with a view of the Bund and every evening we were able to sit with a cup of tea and watch the light show. We really enjoyed the Long Bar in the hotel and the bar manager went out of his way to make our experience a delight. He also gave us very good advice on places to visit and wonderful restaurant's within walking distance of the hotel. The old world charm of the original building was truly special.

Stayed in May 2025

Really nothing about the hotel but Shanghai can be a challenge for Wetern travellers due to restrictions on internet etc.

This was an immaculate hotel with helpful staff

Stayed in March 2025

, breakfast was boring.especially if you stay for more than 2 days. The same food was served every day with few options of western food. I suggest to reconsider the breakfast menus. The image of the hotel in the advertise t should be honest. Its not straight on the bind its in the back of the historical building.

The hotel amenities were amazing.

Stayed in April 2025

Beautifully decorated and located right opposite the bund. Great breakfast buffet and delicious dinner buffet too. They use Aesop as amenities and Lindt chocolate on the bed before bedtime.

Stayed in April 2025

The breakfast location was good.

Stayed in April 2025

It was a wonderful stay at the Waldorf Astoria, the staff were kind, attentive and their service is exceptional. The location is also great, walkable distance to tourist attractions such as Yuyuan and East Nanjing Road. Would definitely stay there again if we were to visit Shanghai in the future

Stayed in April 2025

Nice breakfast. Well served.

Stayed in February 2025

Nothing to report

Attention to detail and awesome staff

Stayed in March 2025

The door girl(woman) was very beautiful smile at early morning Thank you

Stayed in February 2025

Excellant position on the Bund, best view ever from our room!! Very comfortable room and large choice for breakfast. Only the additional food in the hotel is relatively expensive, better find a restaurant or tea-room in the surrounding.

Stayed in February 2025

The reception did not do the exchange for us because we were Iranian .

Stayed in December 2024

the salon for the breakfast was too small for all people.. you wait for everything because it was full with people,but i guess because it was christmas time

we stayed in lux suit and it was great size,very luxury and nice.Comfortable bed,big bathroom,everything was perfect,location is also on the bund,close to everything.. Have in mind to prepare translator on your phone,because the language barrier is everywhere,nobody speaks english but i saw this everywhere in all hotels.I liked really everything

Stayed in December 2024

We arrived almost 11:30 pm and all the restaurants /cafe/bars were closed. The only option to dine was a room service.

The location is excellent , the facility was clean and well decorated for Christmas

Stayed in December 2024