Reviews of W Shanghai - The Bund

Design, location, vibe

Not all stuff speaks English

The location, and the swimming pool.

The rooms are not soundproof, you can hear your neighbors, and there is a lot of noise. the hotel did not provide extra beds for children. There is no complimentary shuttle service from the airport, requiring guests to find alternative transportation. some floors had a noticeable unpleasant odor, detracting from the overall stay.

W Shanghai – The Bund truly delivers on W Hotels’ promise of a playful, luxury experience. As a frequent traveler and an architect, I can recognize positive differences when I see them. The hotel’s modern design, vibrant atmosphere, excellent dining, and attentive staff create a stay that feels both elegant and fun.

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Everything

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W Shanghai – The Bund impresses with striking design, smartly laid-out rooms, and a superb location. My “Cool Corner” room on the 23rd floor was an architectural highlight with sweeping views and stylish interiors. Everything felt high-end, beautifully equipped, and immaculately clean – housekeeping was exceptional, even leaving handwritten notes that added a personal touch. Breakfast was outstanding, with a wide variety of Asian and Western options, a salad bar with generous bowls, and an excellent live egg station. The spa was tastefully designed, and my first massage was carried out with great professionalism. The outdoor pool was a visual highlight – with jaw-dropping skyline views over Lujiazui, especially at night, making it a true photo moment. The location is excellent, with easy access to the metro, shopping centres and the Bund within walking distance.

Some staff felt a little reserved – not unkind, but lacking the warmth expected at this level. My second massage missed the mark: although I had clearly requested a gentle detox treatment with a focus on the hands, the therapist instead concentrated intensely on my neck tension. She proposed an extension, which I politely declined, and I asked several times for her to continue with the standard full-body treatment. Only after firmly requesting it did she adjust the focus. Good intentions, but guest preferences must come first, especially at this price point. The pool area, while visually stunning, had downsides: not enough loungers, no bar or drinks service, and worst of all, a motion-activated shower at the outdoor pool entrance that sprays guests automatically – hard to avoid, even if you’re just there to relax. It’s an unacceptable design flaw.

Fresh green juice is not available which is disappointing 😰

Private tour arrangements from the hotel have to be paid by cash or Alipay only, this can be very inconvenient as not everyone carry much cash nowadays nor not everyone had Alipay account.

View is the highlight. But Curtains do not block out light, not sure if it is the structural reason of the window. Love the design of bathroom blue glass, which can be turned off.

Outdoor pool was under maintenance, didn't receive any communication until checkin. That was a shame, because the pool is a highlight of the hotel

everything but the details to perfection... food in both the kitchen and the Zen restaurants was excellent. the spa is excellent helpfulness of concierge staff amazing.

two details to perfection... the bed in my room, though large, was a bit too soft for my liking. the bath gel dispenser was not working properly in the shower.

Stylish , comfortable and good service

Super experience. All went well.

View from corner room excellent Breakfast choice and service excellent

Tiolet very noisey.

Amazing hotel. Staff are professional and very helpful. Our room was amazing. We took an upgrade offer and the view was spectacular, looking directly towards the Pear Tower and other buildings across from the Bund. We only stayed one night, but it was a really good start to our holiday in China. Would absolutely stay again.

Location

Outdoor swimming pool closing at 18:00h, also not possible to order any drinks at swimming pool