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Design, location, vibe

Stayed in August 2025

The rooms are not soundproof, you can hear your neighbors, and there is a lot of noise. the hotel did not provide extra beds for children. There is no complimentary shuttle service from the airport, requiring guests to find alternative transportation. some floors had a noticeable unpleasant odor, detracting from the overall stay.

The location, and the swimming pool.

Stayed in August 2025

Nothing

W Shanghai – The Bund truly delivers on W Hotels’ promise of a playful, luxury experience. As a frequent traveler and an architect, I can recognize positive differences when I see them. The hotel’s modern design, vibrant atmosphere, excellent dining, and attentive staff create a stay that feels both elegant and fun.

Stayed in July 2025

Some staff felt a little reserved – not unkind, but lacking the warmth expected at this level. My second massage missed the mark: although I had clearly requested a gentle detox treatment with a focus on the hands, the therapist instead concentrated intensely on my neck tension. She proposed an extension, which I politely declined, and I asked several times for her to continue with the standard full-body treatment. Only after firmly requesting it did she adjust the focus. Good intentions, but guest preferences must come first, especially at this price point. The pool area, while visually stunning, had downsides: not enough loungers, no bar or drinks service, and worst of all, a motion-activated shower at the outdoor pool entrance that sprays guests automatically – hard to avoid, even if you’re just there to relax. It’s an unacceptable design flaw.

W Shanghai – The Bund impresses with striking design, smartly laid-out rooms, and a superb location. My “Cool Corner” room on the 23rd floor was an architectural highlight with sweeping views and stylish interiors. Everything felt high-end, beautifully equipped, and immaculately clean – housekeeping was exceptional, even leaving handwritten notes that added a personal touch. Breakfast was outstanding, with a wide variety of Asian and Western options, a salad bar with generous bowls, and an excellent live egg station. The spa was tastefully designed, and my first massage was carried out with great professionalism. The outdoor pool was a visual highlight – with jaw-dropping skyline views over Lujiazui, especially at night, making it a true photo moment. The location is excellent, with easy access to the metro, shopping centres and the Bund within walking distance.

Stayed in July 2025

Private tour arrangements from the hotel have to be paid by cash or Alipay only, this can be very inconvenient as not everyone carry much cash nowadays nor not everyone had Alipay account.

Fresh green juice is not available which is disappointing 😰

Stayed in July 2025

Outdoor pool was under maintenance, didn't receive any communication until checkin. That was a shame, because the pool is a highlight of the hotel

View is the highlight. But Curtains do not block out light, not sure if it is the structural reason of the window. Love the design of bathroom blue glass, which can be turned off.

Stayed in May 2025

two details to perfection... the bed in my room, though large, was a bit too soft for my liking. the bath gel dispenser was not working properly in the shower.

everything but the details to perfection... food in both the kitchen and the Zen restaurants was excellent. the spa is excellent helpfulness of concierge staff amazing.

Stayed in June 2025

Stylish , comfortable and good service

Stayed in June 2025

Tiolet very noisey.

View from corner room excellent Breakfast choice and service excellent

Stayed in May 2025

Amazing hotel. Staff are professional and very helpful. Our room was amazing. We took an upgrade offer and the view was spectacular, looking directly towards the Pear Tower and other buildings across from the Bund. We only stayed one night, but it was a really good start to our holiday in China. Would absolutely stay again.

Stayed in April 2025

Room service was not the best tasting (a little bland), which was disappointing. Decor is a little funky, but that it is to be expected at the W.

The W Shanghai has amazing views of the Bund, and the city itself, making it difficult to leave the room when staring at the horizon. Facilities were amazing and diverse, with pool, whirlpool/jacuzzi, restaurants, clubs and bars. Room was clean and spacious, with all of the amenities needed.

Stayed in April 2025

Bathroom mat logistics could have been better with the design of the room but other than that, nothing.

room was amazing, along with the view. Facilities in the room and out were terrific. Also going the extra mile to decorate the room and deal with my requests for flowers was brilliantly done by the staff.

Stayed in April 2025

This hotel is amazing. Fantastic! It is one of the most beautiful hotels I have ever been to. The staff is professional, friendly, and helpful. The location is great. The room is large and equipped with everything you may need. I had a room with window on the Bund and I couldn't stop looking at the stunning view. The facility is modern and elegant. Many thanks to all the staff, for the pleasant stay, and to Claire, who sent a cake to our room for the birthday of my son! ❤️

Stayed in April 2025

I know its hard, but serving real local food will be a plus

easy new hotel name to remember.

Stayed in April 2025

The hotel is stunning! We had absolutely best time. The room was huge with so many various details. The interior is beautiful and very well thought. The room styling was so on point every day during both cleaning and turn down. The breakfast is just next level - so much variety and quality is unmatched. The staff is extremely professional and organised. Everyone was very friendly and helpful. The location is amazing - on north bund with the best views yet it’s not very busy and crowded. Will 100% be back!

Stayed in April 2025

It’s a cool spot with nice decoration and everything is to a really high standard

Stayed in February 2025

Everything was fine

Location was great, staff was great , for breakfasts if cheesebeen served would be much better.

Stayed in March 2025

We would’ve liked some fresh air in the room.

The Breakfast was awesome!

Stayed in January 2025

The location was amazing. The room also, I was in a mega room with a spectacular view. Special thanks to Claire form the department loyalty who helped me a lot at the check in with very good advise. It was a pleasure to make the check out with her also. The breakfast was very good and planty of choices. I’m a W fan and this one in Shanghai is one of the best.

Stayed in March 2025

There’s literally nothing to not like about the W. It’s perfect in every way.

In every way imaginable, the W is top-notch. Their facilities are impeccable, from the gorgeous onsen in the locker rooms, to the beautiful indoor pool & jacuzzi, to the imaginative and spacious rooms, I could not be any more impressed!

Stayed in March 2025

Nothing

Location And The Hotel very Clean

Stayed in February 2025

The staff were good, but didn’t seem like they were in good moods.

The view was absolutely incredible with the skyline. The room was very nice and was clean.

Stayed in December 2024

Nothing

Great location and staff are very friendly

Stayed in December 2024

Inconvenient to collect food delivery. Especially for foreigners.

Definitely the view.

Stayed in December 2024